Computer freeze(probably ram voltage not set correct)

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Andrei Vreja

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Jul 11, 2015
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Hi guys, I'm having a huge problem with the computer. It keeps freezing, randomly but especially in games, while rendering images; most of times when doing something heavier.

I spent my last few months reading posts on this forum trying to fix the problem by looking and other solutions but right now I'm done, I'm too tired to keep trying.

I am pretty sure the problem is because of my ram voltage.

Specs:
Windows 8.1 64bit
Amd fx-8350(4.0ghz)
GTX 650
2x dual kit 16gb ram 1600mhz 1.5v
(So 4x8gb, the two kits are identical)
My psu is not really a good brand(don't even know it), but it's 750w

I hope someone can help me tweak the ram/cpu settings in bios(if that's the problem) to make it work properly.

Thank you!
 
Solution
Tradesman1
OK, sounds like a GigaBYte mobo? They use EOCP, (Asus uses DOCP, some use XMP, some use AMP all very confusing), when you try again check that the settings are to 1600, timings of 10-10-10-27 and DRAM voltage 1.5 - if any immediate problems try the DRAM voltage to 1.56 and drop us an update
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Andrei Vreja

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Jul 11, 2015
8
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4,510
Hi Tradesman,

My ram model is KHX16C10B1BK2/16X. 30 minutes ago I finally found that small pdf on kingstone's site(http://www.kingston.com/dataSheets/KHX16C10B1BK2_16X.pdf).

I saw it has a builtin XMP profile, after some headaches trying to find XMP settings in BIOS(was actually called EOC - easy over clock).

I enabled that profile but unfortunately got no chance to test it out because as soon as I restarted, my PC display, keyboard etc were not working. I restarted over 10 times and same problem, fans working etcetc. Then I took a look at my PSU adapter(coords were not long enough so I bought a small adapter this year when I got my new case) and I saw a wire got out of the pin. Huh, I feel better now that I know that no component died(hopefully).

Anyway, let me know if you find that XMP profile on the pdf a good choice, or if you have a better suggestion. I am gonna try find a new adapter for my PSU(tough I doubt I'll find one at 1am).
 
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Tradesman1

Tradesman1

Legenda in Aeternum
Jun 5, 2013
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OK, sounds like a GigaBYte mobo? They use EOCP, (Asus uses DOCP, some use XMP, some use AMP all very confusing), when you try again check that the settings are to 1600, timings of 10-10-10-27 and DRAM voltage 1.5 - if any immediate problems try the DRAM voltage to 1.56 and drop us an update
 
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Solution
A

Andrei Vreja

Reputable
Jul 11, 2015
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4,510


It's a gigabyte motherboard indeed. Yesterday I manually set to 1600 with 10-10-10-29, with 1.5v and no luck. I even tried adjusting voltage to 1.575 and no luck. I'll try change to 10-10-10-27 and 1.56. If no success, think it's safe to increase to 1.6v?(the manual says maximum 1.575v.



 
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Andrei Vreja

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Jul 11, 2015
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Okay, after some hard work, I managed to get my PSU cable connected to the motherboard(maximum range, not even 0.1cm left of the cable lol). I've set ram to 1.5V, 10-10-10-27 and 1600mhz. Right now I am running OCCT gpu test and running four 8k videos on youtube, so far, my computer is still running for minutes(an 1080p video on youtube would mostly freeze my pc).

So far, I think my problem is fixed. I don't want to seem rude, I think it was my PSU extension, as soon as I saw one wire out of the connector I was like "If it's out now, it could've been badly placed since the beggining, after all, I bought it from a store that has all those cables and things related to electricity). The freezes started by appearing rarely, then it become more and more often, so it makes sense: the cable kept dying.

But, anyway, I truly thank you for the help, even if it was or not the problem, now at least I have my RAM running at proper capacity.

I'd have one more question, kinda not related to my problem but it's related to RAM. As I said, I'm using two dual channel kits(identical kits). From what I've read on this forum during the months I tried to find a fix for my problem, I saw many people saying that kits should be installed in the same channel, like KIT 1 in SLOT 1 and 3, KIT 2 in SLOT 2 and 4. Until I heard that, I never knew that the different colors on the motherboard actually means something. My question is: If I have two identical kits, is there any point to place both memory sticks into the same channel? Because, I don't even know which are the two pairs, I tried finding that out by the serial numbers, but no help, nothing there to make a connection between two of them.
 
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Tradesman1

Tradesman1

Legenda in Aeternum
Jun 5, 2013
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It's preferred for each 'set' to be split between the channels - as you have done. On most mobos channel A or 1 is the 2 slots closest to the CPU and Channel B or 2 is the far 2 slots, the color coding is to help people put a stick in each channel for dual channel mode. With two sets, if you encounter problems can try flopping the sticks around, or do what we were approaching, adding a little voltage to the DRAM and/or MC can often stabilize the sticks ;)
 
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Andrei Vreja

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Jul 11, 2015
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Well, mine are SLOT 1/3 for channel 1, SLOT2/4 for channel 2, at least that's what I can tell since it's white,blue,white,blue. I trully have no idea which sticks belongs to the same kit, but guess I'll just do what you said, swap them around and run some tests; when I see a better performance, I guess that means I got them into the proper slots.

As for the answer, should I pick your pots as solution? Even if was probably not the solution, it is surely one for the exact issue I had in most of cases.
 
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Andrei Vreja

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Jul 11, 2015
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It's the Gigabyte 970A-UD3 model, I don't know which revision since the store doesn't specify that, also don't have the box it came in anymore. One buyer left a review in which he mentioned he got revision 1.2, so I assume that's what I got too.
 
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Andrei Vreja

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Jul 11, 2015
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I just took a look at the manual and it says:
Channel 0: DDR3_2, DDR3_4
Channel 1: DDR3_1, DDR3_3

The order, starting from CPU is: DDR3_4, DDR3_3, DDR3_2, DDR3_1.
DDR3_4 and DDR3_2 are white, DDR3_3 and DDR3_1 are blue

EDIT: My bad, the order from CPU is 4/2/3/1. You are correct, first two are one channel, last two are another. Yet, I can't understand why didn't they color them such way. It's really confusing(even tough there's their name under the slots).
 
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Andrei Vreja

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Jul 11, 2015
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4,510
Oh, so my whole idea about dual channel concept is wrong, I though a dual channel kit must be inserted into the same channel, tough, inserting in two channels actually makes sense lol. Thank you again, learnt many things in the past 24 hours. Now I just need to find which sticks belongs to which kit.
 
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