External hard drive problems, can't find a solution matching my issue

mgsgamer

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Apr 6, 2014
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This question is in regard to an external WD hard drive. It is a WD my passport 2TB. I have read online about possible issues but can't seem to find one as my hard drive doesn't seem to match any symptoms listed.

Yesterday, all of a sudden, the hard drive transfer speed slowed to a crawl...about 355 KB/s. I think that's right, slow is all you need to really know. Anyways, I hear no clicking from the hard drive, it spins just fine inside the case, is detected by the computer, at first saying local disk and then a few minutes later showing the name, size and space available, I can explore the disk and see all the files and folders inside and can open them, although it takes forever for even a photo to display, but eventually does open. In disk management I can see the drive and it says the correct name, size, NTFS healthy primary partition. I'm attempting to create an image with macrium reflect and the program says there is 1550 hours, as of the writing, remaining. I'm willing to wait that long as these are things I don't want to lose, but also don't want to shell out big bucks to have the data recovered by professionals.

Any help or guidance will be greatly appreciated.

Thank you
 
Solution
In short, the drive is showing symptoms of starting to fail. The slow down is partially because of some firmware damage and I suspect that there are some bad sectors on the drive...possibly a failing head. I'm working on a similar case right now. After fixing the firmware issues, we are able to mirror all but one head at full speed. The other head is still reading slowly with a lot of bad sectors.

You could wait to see if your copy finishes in 2 months, but your hard drive may completely crash before then.

My recommendation is to have your drive assessed at a professional data recovery lab were the drive can be properly diagnosed and the data recovered as quickly and safely as possible. I can't speak for other labs, but we...

rforce

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Nov 26, 2007
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In short, the drive is showing symptoms of starting to fail. The slow down is partially because of some firmware damage and I suspect that there are some bad sectors on the drive...possibly a failing head. I'm working on a similar case right now. After fixing the firmware issues, we are able to mirror all but one head at full speed. The other head is still reading slowly with a lot of bad sectors.

You could wait to see if your copy finishes in 2 months, but your hard drive may completely crash before then.

My recommendation is to have your drive assessed at a professional data recovery lab were the drive can be properly diagnosed and the data recovered as quickly and safely as possible. I can't speak for other labs, but we usually recover these for our base price of $350CAD.
 
Solution

mgsgamer

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In regards to your suggestion, I watched a video online where they took the same hard drive as mine out of the case and its just the USB interface. They said there was a spot where you could solder a sata port but if the drive isn't reading, I suspect that wouldn't make a difference. Do you have any suggestions to getting stuff off of it as quickly as possible?
 

rforce

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They could try, but it will still be slow and the data will then be encrypted.
 

rforce

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Yes, the passport is likely a USB only interface. The SATA bypass could be done, but as I just posted, the data would be encrypted...and it would still read slowly until you resolve the issues.
 

mgsgamer

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@Rforce

That price is very reasonable. I consulted with another company and they were saying anywhere from $300 to $2700. I was like, "ok, thanks for the info...bye!"