Losing display signal during gaming & regular use. Please help!

Brayndasilva

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Jul 5, 2015
5
0
4,510
Hello,

I've had this problem for over 2 weeks now and can't find a solution. This is what is going on:

Whenever I start up a game(ArmA3) it loads it up normally and the moment it reaches the main menu I lose HDMI signal for a second and end up on the desktop with a crashed game. This also happens with other games such as CS:GO, but while playing not on the main menu.

These randomly HDMI signal loss also happen when I'm doing whatever on my computer(mostly browsing, watching videos) for example, while writing this for help I lost signal twice. It is really annoying! I also get the following error message:

''Display Driver NVIDIA Windows Kernel Mode Driver, Version 353.30 stopped responding and has successfully recovered.''

I already troubleshooted the following:


  • I installed older drivers and the most recent in a clean install.
    I used a different HDMI cable and a different HDMI port on my monitor.
    I used a DVI cable instead of HDMI.
    I used MSI Afterburner to throttle my GPU (-100Mhz on Core & Memory)
    I flashed my BIOS to the newest version.
    I used a different PCIe slot for the GPU.

I also contacted the store I bought the GPU from and they asked me to return it. Upon research they decided they would send me a brand new one I installed the new GPU and still have the problem.

Event log information:
First is from today and the second is from 06-07-2015.

I have tons of them saying something about nvlddmkm like the first one.
The second one is about NVIDIA OpenGL, I haven't had a lot of those lately but there's still a bunch.

- System

- Provider

[ Name] Display

- EventID 4101

[ Qualifiers] 0

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2015-07-13T16:40:27.000000000Z

EventRecordID 10212

Channel System

Computer Brayn-PC

Security


- EventData

nvlddmkm

- System

- Provider

[ Name] NVIDIA OpenGL Driver

- EventID 1

[ Qualifiers] 49152

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2015-07-06T13:09:10.000000000Z

EventRecordID 12966

Channel Application

Computer Brayn-PC

Security


- EventData

The NVIDIA OpenGL driver detected a problem with the display driver and is unable to continue. The application must close. Error code: 3 Visit http://www.nvidia.com/page/support.html for more information.

My computer: (Built in April, 2015)
CPU: AMD FX-8350 (4.0-4.3 Ghz)
Videocard: MSI GTX 960 GAMING 2G
Motherboard: ASRock 970 Extreme3 R2.0
RAM: Corsair 8 GB DDR3-1600
HDD: Toshiba SATA3 1TB
PSU: Sharkoon WPM700 Bronze
OS: Windows 8.1 Pro

Does anyone know what's happening and how to fix this?

I searched as much as I can all over the internet and have tried some things, even RMA'd the card like they suggested which got me to the point of waiting a week for getting a new one and still having the same problem.
 

Brayndasilva

Reputable
Jul 5, 2015
5
0
4,510
I had MSI Afterburner open and noticed the following during multiple signal losses:

NSdmILh.png
 

Brayndasilva

Reputable
Jul 5, 2015
5
0
4,510
Update:

It seems the random signal loss outside games don't happen anymore, not sure why. I'm not getting those anymore, so far.

I tried playing Witcher 3 and it loaded the game, the cutscene and lost signal when the actual game happened. Error code:

''Display Driver nvlddmkm stopped responding and has successfully recovered.''

Here's what you can see in the graphs
AJLDW51.png