[SOLVED] HELP! New custom-built PC, freezing/stuttering and running extremely slow!

Trentk2000

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Alright, the last time I posted was evidently about this time last year when I built my first computer. In less than a year the motherboard failed, along with the video card, and started giving me huge problems. Long story short, I saved up my money, and built a new pc, (to which I will leave the specs below), and gathered some components a few weeks ago.

The final component (The CPU) shipped in two days ago, so I started to assemble my PC, and by the end of the night had it running. Next morning, I install windows, and all of my drivers, but I notice freezing. This would happen randomly, but the mouse cursor would usually freeze, with everything else on-screen. It could last a couple seconds, or a minute. If I had a Youtube video running, or I was listening to music, the audio would glitch out, and kinda repeat or "burp" if I froze and nothing would update for a couple seconds.

After Installing a game to try out (Titanfall), I got in, and turned everything up on max settings, and it ran surprisingly well (at first). However, if I tried to join a match with other people, I would CONSTANTLY get errors such as "server connection timed out". It took me at least three tries to get in a game. Once I joined it was stuttering all over the place, however, there was no FPS drop whatsoever. If it wasn't for the stuttering, the game would've been silky-smooth. I thought it was internet lag, given my ping was hovering around 200, but progressively the stuttering/freezing has gotten worse, and I don't know what to do.

I ran mdsched, and windows reported that my RAM was fine. (I also replaced it with two other sticks and problems presisted, as well as replacing the PSU, but that didn't work either.). I also noticed coil whine at one point, but I think it was coming from the old PSU I was using when I swapped the other one. Resource Monitor looked like the CPU was spiking somewhat, but then again my knowledge is fairly limited, so as far as I'm concerned the CPU is probably running fine. I ran "Latencymon", to check for driver/system problems, and it didn't look particularly good:

Latencymon: http://s18.postimg.org/s4ushnz2x/Untitled.jpg
http://postimg.org/image/ubmq3t5tb/

Resource Monitor: http://s10.postimg.org/6x8uqwpmx/Untitled2.jpg

So what am I looking at? Is it a faulty motherboard? Driver problems? I also encountered problems updating the BIOS, where when I hit the delete key to access it, all I get is a blank screen. I had to reset the cmos for it to work too. I've spent almost three days tirelessly working on this, and I'm afraid that I'll have to RMA (If I still can). I'm really hoping there's some solution to this, and hopefully someone can interpret this further for me, since my knowledge is limited in these sorts of things. Thanks in advance.

Specs:
i5 4690k
Corsair h80i
Corsair LP 8GB 2x4 ddr3 1600 ram
Gigabyte Sniper b6 lga 1150 ATX Motherboard
MSI GTX 970 Million Edition 4GB
WD Blue 1tb HDD 7200RPM
Corsair rm650 Fully Modular PSU
Rosewill wireless adapter from old PC
 

JayCee993

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Nov 19, 2014
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Okay well its not freezing cause your components are bad, first thing I'm going to ask from this is did you clean off the paste from the water cooling block and apply your own paste? what temps are the CPU running at as I'm suspecting that this is a problem with the CPU overheating. I would either download a CPU monitor like OCCT ( http://www.ocbase.com/ ) and just run normal everyday things like Youtube and see what temp your CPU is hitting, if you have 2-3 monitors leave this open and try to run games monitoring your temps, idle your CPU should be around 35-45 if you have a H80i with a 4690k. First thing I would do is take off your cooling pump, use some rubbing alcohol on a cotton bud and clean off the paste that comes with the water block, Reapply your own paste and reassemble. Then check your temps again and see if its made any difference. Post back with your results.

Jason
 

Trentk2000

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No, I hadn't put on my own paste. Currently I am using Corsair link (which isn't a good program, but it did report temps). Reported CPU temps were 29.00c at idle, and I checked right after gaming, and it was hovering around 35.00c. I am not sure how accurate those temps are, but I checked the area myself, and it was rather cool. Admittedly enough, when I installed the 4690k into the socket, there was a LOT of tension. I understand that you have to apply a lot of pressure to push the handle down, but it almost felt like a lot more than I needed. I also had a bit of trouble installing the h80i. It was slipping off, and some of the paste smeared, but once installing the screws, it fit snuggly, and the air blowing out is nice and cool as of now. I will try applying my own paste if I have any, but I will monitor temps first and see. I'm only weary it's the motherboard given how much stuttering there is and the fact the BIOS failed to load, which I've heard is indicative of faulty parts, and believe me, it's nearly impossible to run any program that puts even a little stress on the system now, but I guess I'll have to see...

Edit:

Here is the information I picked up from OCCT, temps look good from what I can see:

http://postimg.org/image/gaaero0ih/

Is there a chance there's a voltage problem, if it is the CPU? Perhaps it isn't installed properly? I'm still weary that it's the motherboard, but I can't be sure. Also, sorry for the stupid questions, and thanks.
 

JayCee993

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Okay by the looks of it only 1 core on your CPU is actually doing anything? have you used the Ez Tuner (BIOS Motherboard Overclocking Wizard)?
Also you shouldn't have to force down a CPU Socket Arm, the CPU should drop in with a perfect fit making sure you're lining it up right and the top bracket should go under the screw and lock in tight, not very likely to be the cause as the PC is booting normally. I would personally go into BIOS and reset everything to default, Seems like something you have setup is causing this problem looking at your OCCT Post

Jason
 

Trentk2000

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I've used Ez Tuner in the past but I haven't installed it on this system yet. I went into the BIOS previous to this, and having had to reset the Cmos, and updating the version from F1 to F3a, the BIOS is back to default, but I'll check again. One thing that I've noticed is that my motherboard supports up to ddr3 1600, which is what my ram is at, but my motherboard downclocked it to 1333. I thought maybe CPU throttling was the problem as far as the CPU goes, but if it was, I couldn't find a way to disable it in the BIOS. I will update this post after going into the BIOS again. Thanks.

Edit:

Ok, so I hopped into the BIOS and wrote down a few values, and I disabled Intel Speedstep. However, I didn't mess with the C3 states, or mess with any of the voltages/clock speeds.

Vcore Voltage: 1.092v
Dram Voltage: 1.512v
BIOS CPU Temp: 30.00c
CPU Clock: 3692.60MHz
Ram Clock: 1330.50MHz

I think something might be up with the BIOS, given the fact it's downclocked the RAM, and the voltages look a little "iffy" to me. I've looked around and most said that those voltages are fine, but I can't be sure. As far as the "actual" core temps are, the BIOS reported that all 4 cores were running around 35.00c, which seems a little bit high, especially for a h80i.

I also took another look at OCCT, and I got this:

http://postimg.org/image/uc626o2p9/

Upon checking Latencymon, I noticed that there were a lot less errors, and I've been noticing a lot less freezing. I am not sure if this is due to disabling Intel Speedstep (aka CPU throttling), because I'm still getting problems with power management and throttling apparently:

http://s7.postimg.org/fc0rbhprv/Untitled6.jpg

I really appreciate the help. I think I've ruled out hardware failure for the most part. Perhaps conflicting drivers? Maybe something is up with the CPU, given the temps, but I'll have to install Ez Tuner and take a good look at what I get.

Edit (Again):

Alright, so I hopped into Titanfall again, which runs on the Source engine, which is known for being CPU intensive apparently. To my surprise it actually ran really nicely! Menus were a bit jittery, but when I got in, aside from some V-sync lag, the game was running very smoothly. So I guess CPU throttling was one of the problems, however I am still experiencing very short (<1 second) periods of freezing/audio stutter. That happened once while in-game, and I've noticed it on Youtube as well. I am currently running driver wizard, since it seems that a lot of problems are pertaining to drivers. I still need to figure out the BIOS though.

Here's what Driver Wizard said; apparently some of my drivers are out of date, which seems strange given my PC has barely been running for 48 hours:

http://postimg.org/image/n7szgeglb/

I think some may be conflicting with each other. In any case I'm gonna try updating the drivers. Thanks, please respond with any info!

Edit: (Yet again)

Ok, for some reason my PC is now barely even capable of running. I'm getting long freezes generally lasting a couple seconds, and I can't start a game without it crashing. The CPU temps and usage is jumping all over the place, and I'm at a loss of what to do. Earlier after turning off Intel Speedstep my PC ran with nearly no hitches, now it's borderline useless. Please reply, this is really concerning me and I have no explanation for this performance as of now.
 

Trentk2000

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Nevermind, I fixed it. Turned out to be a bad installation of Windows 7. I installed a copy of Windows 8.1, and the problems have disappeared. Apparently a few Microsoft drivers were corrupted and interfering with other drivers as well.