DDr4 RAM prevents me from viewing monitor

armoosead · Jul 16, 2015

BSD

I recently bought Gskil 32gb ram (4x8gb). However when i plug in my monitor it doesnt work (no signal). But when i put in only 1 stick. It works. All sticks work though when placed in that one DIMM. Any suggestions.

CPU- 5820k intel i7
VGA- Gtx 780 EVGA
RAM- Gskill Ripjaws ddr4 2400 32gb (4x8gb) (four sticks)
MSI SLI PLUS X99 motherboard
Cryorig h5 cooler
EVGA Supernoa g2 750W PSU

photonboy · Jul 16, 2015

It may indicate a bad motherboard DDR4 slot.

Have you tried TWO STICKS only as per the motherboard instructions? (probably #2 and #4)

Sakkura · Jul 16, 2015

Test the memory slots one by one, with a single stick. Seems like the motherboard may have a broken slot.

Tradesman1 · Jul 16, 2015

Might want to loosen the Cryorig, had it happen with their H7 and seen with others, where if tightened down too tight in a corner or side it throws the CPU out of level and it loses full contact with all pins, affecting the MC (memory controller)

photonboy · Jul 16, 2015

Update:

As per the manual (I used the X99S SLI PLUS manual) there are different configurations. Such as:

Dual Channel - DIMM1, DIMM5

Quad - Dimm 1,3,5,7

You can even try TRIPLE channel if both dual and quad fail. Have you tried these correctly?

From LEFT to RIGHT it appears to be:

DIMM1,2,3,4 then DIMM8,7,6,5

So for QUAD channel it alternates but NOT from left to right. Again, see manual.

photonboy · Jul 16, 2015

Sakkura :

Not possible.
The manual says you must always have a stick in DIMM1 thus he can only test his memory sticks in DIMM1 but not individual slots.

He has to try Dual, Triple, and Quad channel as per the motherboard manual EXACTLY.

armoosead · Jul 16, 2015

photonboy :

. I used the the config in the manual 1,3,5,7. The DIMM 7 slot doesnt work.

armoosead · Jul 16, 2015

So i got it to work with 24gb. The stick isnt dead. Its DIMM slot 7. Bios doesnt read. Reinserted it like 10 times and no go. Can i use a different config?

Tradesman1 · Jul 16, 2015

Might blow the slot out with compressed air to see if that clears it, if not give thought to RMAing the mobo, a dead slot could lead to other dead slots or worse.

armoosead · Jul 16, 2015

Tradesman1 :

I was just thinking that 24gb is fine for my needs so I decided to just leave it. But do you think I should return the MoBo? what could happen if i leave the dead slot

Tradesman1 · Jul 16, 2015

All the slots that are connected to that slot via it's channel have electricity flowing among them, have seen where a 'bad' slot has caused the rest in the channel to go bad, and will have that going back to the CPU where the MC (memory controller) is.

photonboy · Jul 16, 2015

armoosead :

I would return the motherboard, and during the RMA process inquire about cross-shipping. That can get the replacement in days instead of weeks but requires a credit card (they charge if you don't ship your motherboard).

That may not be an option.

*You'll almost certainly wish you'd done this at some point. Sure that may be the only problem AND 24GB may be enough but if you're like me it would bother you.

You likely have a 3-year Warranty though so you can return at any point though it's a big hassle to rip your system apart.

Tradesman1 · Jul 16, 2015

I'd go sooner than later, just saw a thread where, someone has an 1155 mobo go bad and MSI doesn't evebn have any available for replacement, think the they offered like $53 dollars for it or believe that's about a third of what they sold for (+he paid $17 in shipping - so the mobo goes bad, and under his warranty (unless they come up with a mobo) they in effect are giving him $36 (after his shipping costs as warranty) ---- unless they charge him for the shipping of a check

http://www.tomshardware.com/forum/id-2723816/msi-rma-load-bull.html#16266289

armoosead · Jul 16, 2015

photonboy :

armoosead :

I would return the motherboard, and during the RMA process inquire about cross-shipping. That can get the replacement in days instead of weeks but requires a credit card (they charge if you don't ship your motherboard).

That may not be an option.

*You'll almost certainly wish you'd done this at some point. Sure that may be the only problem AND 24GB may be enough but if you're like me it would bother you.

You likely have a 3-year Warranty though so you can return at any point though it's a big hassle to rip your system apart.

Im gonna call msi tech support tomorrow but if not ill just RMA it. THanks to everyone for the help

Tradesman1 · Jul 16, 2015

No worries, let us know what they say

photonboy · Jul 18, 2015

Follow the RMA procedure EXACTLY... that may include contacting Tech Support as a first step.

Sakkura · Jul 18, 2015

photonboy :

I find that hard to believe. It's an exceptionally poor implementation if it can't run single channel on one stick. Of course you'd only want to do so for troubleshooting anyway. The manual does not say anything about it being unable to run in single channel on one stick, it just suggests how to configure the various multi-channel modes.

armoosead · Jul 19, 2015

EVERYTHING WORKS NOW! Thnk GD cause i was really worrying it turns out I just didnt download the latest update for the BIOS. I was sort of new at this but on the MSI CD it had a bios from like a year ago. I didnt really update it because i figured it was the highest one. The board now reads 32GB of RAM. Do you guys think the problem is gone. Is there any reason to still RMA?

Tradesman1 · Jul 19, 2015

Sounds like it did it, see how it goes !

photonboy · Jul 22, 2015

Glad it works...

Sakkura,
The manual DOES specify all configurations start with DIMM1. I did NOT say it couldn't handle just one stick only that it can only do so in DIMM1.

Specifically it says:
"Always insert modules in the DIMM1 slot first"

It should have been a little clearer, and oddly doesn't show a picture of using a single stick but this comes BEFORE the section on multi-channel configurations (dual, triple, quad) so I assume it applies to ALL configurations including using a single stick.

This is DDR4 but my DDR3 motherboard only specifies a specific slot for a single stick as well.

photonboy · Jul 22, 2015

RMA?

Not unless you find another problem.

What happened was the BIOS is occasionally updated and sometimes that includes specific profiles for sticks of memory. Since there was NO PROFILE your motherboard applied generic settings which turned out to be unstable.

The updated BIOS is now allowing correct settings to be applied it would seem.

DDr4 RAM prevents me from viewing monitor

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