PC "Black Screens" after 15 mins of Gaming

David Dean

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Jul 18, 2015
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4,510
So - I'll start from the beginning. I bought a Gamer Mage D355 Desktop from IBuyPower in March. When I got the PC - On initial Start-up - I found that I had a GPU issue. I had a checkered pattern on screen. Come to find out the foam they fill the case with bent the GPU. So I RTM'd the GPU and finally got another back from them. That was just the start with the issues I've had with it.

That being said - I was finally able to get BSoDs to stop and have had no real issues since getting stable. The other day a new GPU update was available so I downloaded it. Upon restarting after the update - My PC has gone back to the same BSoDs I've had.

Some Basic Info on the PC (This is the Summary Info from Speccy whiling running AIDA64 System Stability Test for 1 hour):

Summary
- Operating System
--- Windows 8.1 64-bit
- CPU
--- AMD FX-8350 43 °C
--- Vishera 32nm Technology
- RAM
--- 16.0GB Dual-Channel DDR3 @ 668MHz (11-11-11-28)
- Motherboard
--- ASUSTeK COMPUTER INC. M5A97 R2.0 (Socket 942) 33 °C
- Graphics
--- HP 2009 (1600x900@60Hz)
--- 19M35 (1366x768@60Hz)
--- 4096MB ATI AMD Radeon R9 200 Series (C.P. Technology) 48 °C
- Storage
--- 119GB Corsair Force LX SSD (SSD) 33 °C
--- 931GB Western Digital WDC WD10EZEX-00BN5A0 (SATA) 29 °C
--- 3725GB Western Digital WD My Book 1230 USB Device (SSD) 33 °C
--- 465GB Seagate FreeAgent Go USB Device (SSD) 33 °C
--- 977MB SanDisk Cruzer Mini USB Device (USB)
- Optical Drives
--- HL-DT-ST DVDRAM GH24NSC0
--- HL-DT-ST BD-RE WH14NS40
- Audio
--- Realtek High Definition Audio

These are the things I've tried to find the culprit(s):
- (Pass) Ran 7 MemTest at once - Each with 2047 meg coverage. I've done this multiple times up to 120% each.
- (Pass) Ran FurMark 1.15.2.2 GPU Stress Test. I've done 3 different test (all for 2 hours long).
-- 1) With Fury
-- 2) Without Fury
-- 3) Every 10 minutes turning Fury off and back on
- (Pass) Ran BurnInTest v8.1 Pro (1001)
- Uninstalled all AMD software using DDU v15.3.1.0. I've installed all of the following in the same manner. First I installed the entire suite. Than I installed just the Drivers.
-- 1) Reinstalled these following Drivers:
--- a) AMD Catalyst 13.9
--- b) AMD Catalyst 13.12
--- c) AMD Catalyst 14.9
--- d) AMD Catalyst 14.11.2 Beta
--- e) AMD Catalyst 14.12
--- f) AMD Catalyst 15.3 Beta
--- g) AMD Catalyst 15.7 (Newest)
(All of the above result in the same issue now. Leading me to believe that something else was changed during the update. However - I can't figure it out! Lol)
- Currently Running AIDA64 System Stability Test - Stress FPU

I'm sure I'm missing something. I'll be happy to provide what I can.

Edit: When the PC "Black Screens" - It doesn't actually restart. The PC is still running. Just frozen and I must force restart.
Edit(2): I ran Driver Verifier Manager for about 8 hours as well. I used the following options:
- Create custom settings (for code developers)
- Special pool, Force IRQL checking, Pool tracking, Deadlock detection, Security checks, Miscellaneous checks, and DDI compliance checking
- Select driver names from a list
- Checked all drivers that weren't from "Microsoft Corporation"
This actually results in me NOT "Blacking Screening". But I get pretty horrible FPS and would like to fix the issue vs. wrapping a band-aid over it.
 

David Dean

Reputable
Jul 18, 2015
5
0
4,510
Hello junkeymonkey:

Sadly - As I've posted - I've ran multiple MemTest. :(

"- (Pass) Ran 7 MemTest at once - Each with 2047 meg coverage. I've done this multiple times up to 120% each."

Here is an image of the last test I ran:

MemTest Coverage

I've ran this about 4-5 times (lost count). I've done this during boot (with USB) and with the stand-alone GUI (as seen in the image above).

I have used Corsair SSD Toolbox - And no errors are shown. HD stress test in the BurnInTest shows nothing as well.

Whats throwing me off - Is the fact I get no "Black Screen" while running Driver Verifier (Doing it right now - I've been testing with both WoW and Lords of the Fallen running at the same time. No issues what so ever!) However - Without the Verifier running - It has crashed EVERY time within 15 mins on just WoW.

Just a note:

The only drives that have software on them are these:
--- 119GB Corsair Force LX SSD (SSD) 33 °C
--- 931GB Western Digital WDC WD10EZEX-00BN5A0 (SATA) 29 °C

The others are for storage only.
 
well are you sure your psu is holding under load ?? nothing getting hot and causing this [cpu/vid card temps @ full load ] bad install of the game ??

looks like at ibuypower there power for this is like a 500w or what ever crazy mess that got going here and seems like oem no-brand psu's too boot ??

http://www.ibuypower.com/Store/Gamer-Mage-D355

then you figure you got a lot of stuff hanging off that 4+2 phase board as well maybe more than to ol'girl can take ??

I guess this is why we do custom builds and not deal with prebuilts ??

 

David Dean

Reputable
Jul 18, 2015
5
0
4,510
junkeymonkey:

I paid extra for an 800W PSU (There were a few March Madness Deals I took advantage of).

As far as heating - I stay cool. The cooling system that I paid for is the Asetek 510LC Liquid CPU Cooling System with an ARC Dual Silent High Performance Fan Upgrade.

With FurMark 1.15.2.2 GPU Stress Test (after 2 hours) - My Core is at max 82*C - @64*C without Fury.

Also - Another Note: The system is NOT OC'd.

Things I'm doing atm to "Test" the system:
1) Driver Verifier is Enabled
2) WoW is Running
3) Lords of the Fallen is Running
4) BurnInTest v8.1 Pro (1001) - Disk Test is Running
5) Running 4 MemTest @2047 mb each

I'm trying to get some type of Dump file generated - Since I have to manually shut the PC off when the "Black Screen" pops-up.
 
I guess if you feel its the card you have to put it in another compatible computer to see if it does the same thing on it - if it does its the card if it work fine then it something else ?

or get a equal type card and put it in your computer and see how it acts ?? with out any test or back up parts to test with you just sit there guessing

like I said looking at there site those psu look like unbranded . seasonic ? corseair ? evga ? sparkfire 2000 ? just because its a 800w don't mean it going to do it at full load if it a el'chep-o that can realy only do about a 500w at best
 

David Dean

Reputable
Jul 18, 2015
5
0
4,510
junkeymonkey

I don't feel like its anything really. I'm just trying to get insight on what it could be. My thinking is its a Driver I can't pinpoint - Bearing in mind that Driver Verifier is actually STOPPING it from "Black Screening".

Here is an image of whats going on on my Desktop atm:

Whats Going On!

I'm not sure if you can tell - But my CPU is only taxed to about 75% with all of that running...
 
that's all well and good but what I'm saying is not a known quality brand or build of unit how can you know if its not something like these tested here ??

http://www.jonnyguru.com/modules.php?name=Search

as much driver installs you have done you would think that's not pointing to a issue I use the 13.12 now and -0- issues on them ?

I assume you get your drivers from here and used the ' Manually Select Your Driver'' drop boxes ?

http://support.amd.com/en-us/download

read the release notes on proper install and uninstall steps ?

so far the one untrustworthy part is that no brand psu cause you really don't know what you really got with it ..

I can sit here a guess at it all day just like you do , but with out any back up or test parts to weed things out you will never know until you luck up and stumble across it or just start replacing parts until you replace the right one after 100's been spent doing so .