Computer Automatically Restarts While Playing Batman Arkham Origins

Guest · Jul 20, 2015

Hi there for some reason my computer screen goes blank and my computer restarts while playing Batman Arkham Origins. I already tried running it in compatibility mode and running it as an administrator but it didn't help. I'm really stuck right now and need some help.

My PCs Specs are:
OS: Windows 8.1
CPU: Intel core i5-3350P
RAM: 8GB
GPU: Nvidia Geforce GTX 970 4 GB

AMDAlexK · Jul 20, 2015

What are the temperatures on your CPU/GPU?

skitszo · Jul 20, 2015

you can try software issues:

But usually that would be driver issue and it just crashes the game.

Hardware issues:

first you want to check hard drive( Hard disk Sentinel - run short self-test)
memory you want to run Memtest and see if any modules went bad.
take your graphics card out and see if you get same issues running the onboard graphics.....not sure you can even boot the game up?
PSU you want to test....psu tester from amazon or get a known good psu and swap them out.

does it happen to any other programs? if only one program then its a driver issue and game support issue and you should be dealing with the games official forum site.

sizzling · Jul 20, 2015

What exact make and model PSU do you have?

Guest · Jul 20, 2015

Don't know, but my they seem to be at a normal temp. Do you know of any programs that can check these temps?

Guest · Jul 20, 2015

I'll have to check give me a sec i'll get back to you on the make and model of my PSU.

AMDAlexK · Jul 20, 2015

try using HWMonitor and then press CTRL-S to save the data, then upload it here so we can observe it.

Guest · Jul 20, 2015

My PSUs make and model is CORSAIR CX600M

Guest · Jul 20, 2015

Here are the results. I managed to save them while the game was running.

Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor Nuvoton NCT6776
Voltage 0 0.94 Volts [0x76] (CPU VCORE)
Voltage 1 0.98 Volts [0x7A] (VIN1)
Voltage 2 3.28 Volts [0xCD] (AVCC)
Voltage 3 3.28 Volts [0xCD] (3VCC)
Voltage 4 1.01 Volts [0x7E] (VIN4)
Voltage 6 0.22 Volts [0x1B] (VIN6)
Temperature 0 37°C (98°F) [0x25] (SYSTIN)
Temperature 1 77°C (170°F) [0x9A] (CPUTIN)
Temperature 2 94°C (200°F) [0xBB] (AUXTIN)
Temperature 3 40°C (104°F) [0x28] (TMPIN3)
Fan 0 1744 RPM [0x6D0] (SYSFANIN)
Fan 1 1403 RPM [0x57B] (CPUFANIN)
Fan 2 1654 RPM [0x676] (AUXFANIN0)
Hardware registers
Register space LPC, base address = 0x0290
bank 0
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 04 B2 04 69 00 FF FF FF FF FF FF FF FF FF FF FF
10 04 B2 00 B2 69 B2 FF FF 50 00 00 00 00 84 00 00
20 7B 7A CD CD 7E FF 1B 25 FF FF FF DA 00 00 00 00
30 00 00 00 00 00 00 00 00 00 00 00 FF FF FF FF FF
40 01 FE 7F DF FF 00 3F FF 2D FF FF FF 18 05 00 A3
50 FF FF FF FF FF FF FF FF C1 FF FF FF FF 01 00 FF
60 00 FF FF FF FF 01 00 FF FF FF FF FF FF FF FF FF
70 00 0A 00 28 00 28 00 28 00 FF FF FF FF FF FF FF
80 FF 03 1F 0F FF 3C 3C 3C 00 00 00 00 00 00 00 00
90 0A 00 00 00 00 0A 0A 0A 0A AA EF 80 FF 40 46 C4
A0 0E 01 00 00 FF 00 00 FF 00 00 80 66 66 06 01 01
B0 00 00 00 00 00 00 2C 00 1C 00 00 34 28 80 C4 FF
C0 01 00 00 00 00 00 00 00 00 1E 07 FF FF FF FF FF
D0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
E0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
F0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 1
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 2
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 3
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 4
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 5
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 6
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 7
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Hardware monitor ACPI
Temperature 0 28°C (82°F) [0xBC2] (TZ00)
Temperature 1 30°C (85°F) [0xBD6] (TZ01)

Hardware monitor NVIDIA NVAPI
Voltage 0 0.99 Volts [0x3DB] (VIN0)
Temperature 0 72°C (161°F) [0x48] (TMPIN0)
Fan 0 1094 RPM [0x446] (FANIN0)
Fan PWM 0 25 pc [0x19] (FANPWMIN0)

sizzling · Jul 20, 2015

While it should technically be enough it is a low quality unit with a bad reputation, its tier 4 http://www.tomshardware.co.uk/forum/id-2547993/psu-tier-list.html

I would strongly advise changing it even if it turns out the PSU is not the problem. Can you borrow a good quality one from someone, it could be the cause of your issues but its not guaranteed.

Guest · Jul 20, 2015

Unfortunately don't know anyone that I can borrow a PSU from. Can you think of anything else that would be cause this problem?

skitszo · Jul 20, 2015

Temperature 1 77°C (170°F) [0x9A] (CPUTIN)
Temperature 2 94°C (200°F) [0xBB] (AUXTIN)

seems kind of high........not much we can do when you don't like what we say. lol

Guest · Jul 20, 2015

Yeah, I figured that was pretty high, it's not what I expected. But since I have such a low quality PSU I might as well by a new one. I was actually going to build a new PC from scratch so I guess I'll start with the PSU .

gamerk316 · Jul 21, 2015

skitszo :

I'm assuming CPU and GPU? Both are higher then you would want, and if the CPU in particular got to 80C, I could see the system shutting down due to temps.

I don't like some of the voltages either:
Voltage 0 0.94 Volts [0x76] (CPU VCORE)

CPU shouldn't be that low. I *think* the CPU may be downclocking due to temperature, and it's possible it's falling below the voltage level where it can stay on reliably. I also don't like the 3.3V lines being detected at 3.28, which while still within spec, shouldn't happen that often.

Right now, I'd blame temperature, but I'm not entire sold on that PSU. Corsair is a good brand though, and Voltage does tend to be less stable at full load, but it's worth keeping an eye on.

skitszo · Jul 21, 2015

http://www.tomshardware.com/forum/id-2547993/psu-tier-list.html

Get a known tier one or two.. they usually have one or 2 on sale pretty often.

Guest · Jul 22, 2015

skitszo :

Thanks, I'll look into that.

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