Random Reboots during heavy resource usage

JPP13 · Jul 21, 2015

Hello fellow people who are smarter than me,
I am submitting this because I have been encountering a recurring issue. I have for the past 5-6 months dealt with random restarts on my PC during heavy uses of resources before I go on i must explain what heavy use i am talking about. Specifically, I have duo monitors, I will normally be playing WOW or LOL on the left and watch youtube/browse the internet on the other. If I am doing both at the same time 30% of the time my computer restarts. I have looked at the event logs and they don't give me any insight as to the issue. my specs are as follows

Motherboard: Asrock Z77 Extreme4
CPU: i7-3770K @ 3.5GHz
Video: Nvidia GeForce GTX 960
OS: Windows 7
RAM: G Skills Ripjaw Series 16GB (4x4GB)
PSU: Don't remember the name but it's 850W (I think it's Rosewill)
Case: Corsair Carbide Series 500R

I recently upgraded my video card, I used to have the Geforce 660. I had the restarting issue with this card too but mostly would just get a kernel error. the video would stop responding and it would freeze a couple of seconds and catch back up, this rarely happened maybe 4-5 time a month but would still restart about 2 times. I got a new PSU thinking it could be the issue to the restart was a messed up PSU. I got a Corsair 650RM and it was DOA. I recently picked up an EVGA 1000W PSU but haven't gotten it yet. Does anyone know what could be causing this issue? I've included a link to the shutdown on my event viewer http://i.imgur.com/LD7czJY.jpg

maikutech · Jul 21, 2015

JPP13 :

Let me ask you something, since getting your new GTX960, did you remove the old drivers for the 660 ?
If so did you install new drivers for your gtx900 series ?
http://us.download.nvidia.com/GFE/GFEClient/2.5.11.45/GeForce_Experience_v2.5.11.45.exe
Also after looking at your image, go back into event viewer, where the errors are, click on detailed and click the plus icon.
If I'm right it should pinpoint to where the error is coming from or atleast give us a good clue of what is going on.
In the mean time, open up task manager. check your processes and performance.
Game as usual and whatever you do, and check task manager, try to note which process is going too high
and your currently doing before it crashes.

I know thats alot of info but this is how I trouble shoot.

Scott_D_Bowen · Jul 21, 2015

The 1000W PSU is fairly likely to resolve your issue, Rosewill PSU's are utter garbage.

JPP13 · Jul 21, 2015

maikutech :

JPP13 :

Let me ask you something, since getting your new GTX960, did you remove the old drivers for the 660 ?
If so did you install new drivers for your gtx900 series ?
http://us.download.nvidia.com/GFE/GFEClient/2.5.11.45/GeForce_Experience_v2.5.11.45.exe
Also after looking at your image, go back into event viewer, where the errors are, click on detailed and click the plus icon.
If I'm right it should pinpoint to where the error is coming from or atleast give us a good clue of what is going on.
In the mean time, open up task manager. check your processes and performance.
Game as usual and whatever you do, and check task manager, try to note which process is going too high
and your currently doing before it crashes.

I know thats alot of info but this is how I trouble shoot.

Thanks for responding any help is definitely welcomed!
I did not uninstall the old drivers for my 660 Video card.
I did install the new ones though. I used the GeForce Experience app
I searched through the detailed event logs for the EVENT ID 41 and cam across the following occurrences
Bug Check codes: 1x 257, 3x 278
I also came across some errors in which the drivers topped responding and recovered itself I've included those as well
http://imgur.com/a/uRlQu

I also updated my BIOS for my motherboard (not sure if saying 'motherboard' is redundant) in an attempt to stop the issue. I had these issues before I upgraded the rest of the PC

maikutech · Jul 22, 2015

JPP13 :

Yep I was right, after looking at your images, one of them said display and noted nvidia, view this here so you will know how to uninstall the old drivers.
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Remove the old ones and your current ones, then reboot each time afters it done, next use the nvidia driver detector I linked and install the new drivers.
Since you play wow or any other online game, keep your games in window mode and keep the settings at medium high.
At best it'll perform much more easier and still multitask in other parts of windows.

About what the other guy said about the psu, you really don't need 1000watt psu, thats abit too overkill.
However having a cheap unknown name brand psu I wouldn't bother with it.
http://www.newegg.com/Product/Product.aspx?Item=N82E16817371087
This would have been more than enough for your current system
http://www.extreme.outervision.com/psucalculatorlite.jsp
Thats a calculator next time you build or rebuild your system.

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Random Reboots during heavy resource usage

JPP13

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maikutech

maikutech

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Scott_D_Bowen

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JPP13

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maikutech

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