Cannot Print - Error-Printing

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Ramsnet

Ramsnet

Reputable
Apr 3, 2014
21
0
4,510
I can't print anything using my printer. It always shows an error like Error-Printing.
I've tried clearing the spool and remove it from my devices & printers and add it again but nothing works.

My printer is HP LaserJet CP1025 color
 
Solution
LisaMarie Sptagent


Hi Ramsnet,

I'd be happy to help you with your CP1025. Have you tried the HP Print and Scan Doctor? If not, you may use the following link to access it: PSDr

If the issue persists,I suggest using the following steps to delete the printer from device and printers, and the driver from the server properties.

1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer...
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LisaMarie Sptagent

LisaMarie Sptagent

Reputable
Jul 1, 2015
18
0
4,540


Hi Ramsnet,

I'd be happy to help you with your CP1025. Have you tried the HP Print and Scan Doctor? If not, you may use the following link to access it: PSDr

If the issue persists,I suggest using the following steps to delete the printer from device and printers, and the driver from the server properties.

1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.

If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.

If the you continue to get an 'in use' message follow the steps in the document here; The Specified Printer Driver is Currently in Use

After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).

The Setup and software screen will open and you can click on Connect a new printer.
original




I hope this helps. I work on behalf of HP.
 
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