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Windows 8.1 black screen after login screen but admin account working

I was having a update last night, but today i booted my pc, it went black screen with cursor, i can use the admin account, but i lost my all files in document file.
PC specs:
Windows 8.1+Windows 7 dual boot (Windows 7 are not being used because the same thing happend)
Intel Pentium G620@2.6GHZ
2GB DDR3
Intel HD Graphics
WD Blue 500GB 7200RPM
Help please?
and sorry for bad english
2 answers Last reply Best Answer
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  1. Best answer
    Try this:
    When you got the black screen press: ctrl + shift + esc > The task manager will show up, here go to File > new task > in the new little window type: explorer.exe > then click OK.

    This must run the Explorer, the desktop and taskbar must show up.

    Good luck!
  2. lastnewbie said:
    Try this:
    When you got the black screen press: ctrl + shift + esc > The task manager will show up, here go to File > new task > in the new little windo...

    Tried, no luck..
    :::UPDATE:::
    Solved, by using the admin account for a while and the log back to the broken account. but thanks for helping.
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