Windows fails to start - volsnap.sys

themaninblack

Reputable
Jul 23, 2015
8
0
4,510
Tried to turn my computer on today and Windows will not start. I am using Windows 7. I only get to the Windows Boot Manager, which tells me "Windows failed to start. A recent hardware or software change might be the cause. To fix the problem, insert the installation disc and restart, and choose Repair Your Computer."

I did insert my installation disc, but unfortunately the Repair your Computer option never shows up, even when I hit F8 to go into Advanced Boot Options. It's simply not on the list.

There have recently been several urgent Windows Updates, so that is what I suspect caused this. I have not installed anything or made any other changes lately.

It also tells me: "Windows failed to load because a critical system driver is missing or corrupt" and lists "Windows\system32\drivers\volsnap.sys" as well as "Status: 0xc00000e9"

The computer will not boot in Safe Mode. I also tried to boot with Last Known Good Configuration, which didn't do anything either.

Any help anyone could offer on solving this would be greatly appreciated. I'm hoping I won't lose everything (and yes, I'm kicking myself for not having a backup.)
 
Solution
Boot to your recovery disc. Insert the installation disc into your optical drive, and enter your BIOS. I'm not sure the brand of motherboard you are using, but usually f12, f2, esc, or del will get you there. Change your boot device order so your CD/DVD drive is at the top of the list. Next, reboot your computer and when white letters pop up that say "Press any key to boot to a CD/DVD..." come up, press any key.

It should load you up into the WinRE (Windows Recovery Environment). Select your language and whatnot and hit next, or Start Installation, or whatever. Then, near the bottom left should be a "Repair your computer" button - click that. It should load you into automatic repair. If automatic repair can't fix the issue, let us...

MrTuRtLe03

Honorable
Jun 20, 2012
201
0
10,760
Boot to your recovery disc. Insert the installation disc into your optical drive, and enter your BIOS. I'm not sure the brand of motherboard you are using, but usually f12, f2, esc, or del will get you there. Change your boot device order so your CD/DVD drive is at the top of the list. Next, reboot your computer and when white letters pop up that say "Press any key to boot to a CD/DVD..." come up, press any key.

It should load you up into the WinRE (Windows Recovery Environment). Select your language and whatnot and hit next, or Start Installation, or whatever. Then, near the bottom left should be a "Repair your computer" button - click that. It should load you into automatic repair. If automatic repair can't fix the issue, let us know and we can work on some more things.
 
Solution

themaninblack

Reputable
Jul 23, 2015
8
0
4,510
Okay, I changed the boot order and got into that menu. The new problem is that when I click Repair your computer, I get an error that says "This version of System Recovery Options is not compatible with the version of Windows you are trying to repair. Try using a recovery disc that is compatible with this version of Windows."

What I have in my disc drive is my original installation disc. Is there a separate recovery disc that I'm supposed to have or need to somehow get?
 

themaninblack

Reputable
Jul 23, 2015
8
0
4,510


It's got black text on a white background and on it it says:

Windows 7 Home Premium
Includes Service Pack 1
64-bit software
Intended for distribution with a new PC
Includes Windows Anytime Upgrade
For product support, contact the manufacturer of your PC
Do not lend or make illegal copies
DVD
2011 Microsoft
6/11 X17-03404-02
 

themaninblack

Reputable
Jul 23, 2015
8
0
4,510


Well after trying a few times, the error finally didn't come up and it went through. I'm performing the Startup Repair process now.