Upgraded to R9 280X, now games/video stutter and lag and audio drops

techngro

Distinguished
Oct 27, 2011
71
1
18,640
Hey all, I'm back again. And would appreciate some help with this issue. I searched both on this site and on Google, but haven't found a solution that has worked yet.

My system:

AMD X4 960T
ASRock 970 Ext4 Mobo (my BIOS is not up to date because if it ain't broke...)
XFX R9 280X
Corsair Vengeance 8GB 1600 RAM
128GB Sandisk SSD (plus hard drives)
Zalman CPU cooler
RaidMax 630W PSU

So last week my GPU crapped out on me (smoke and everything). I decided to upgrade and settled on an XFX R9 280X, mostly for the warranty. It arrived yesterday and installed ok. I am not a hardcore gamer, mostly games like Path of Exile, Dragon Age: Inquisition, etc. With my previous card (HD 6870), I was able to play them with relatively decent settings. But with my new GPU, I am getting severe stuttering/lag and audio drops (like every 10 seconds and lasts for a few seconds). This also happens when I'm just watching a locally stored video. There is serious lag in the video and the audio drops, just like in the games. Also, for some reason, my TV is not recognized at all as a second monitor, even though I have been using it like that via HDMI for years with my old GPU.

I downloaded GPU-Z and checked out the readings. I have included two screenshots (graphics card tab and sensors tab). The only thing that sticks out is that in the sensors tab, the GPU Core Clock says 300.0 MHz, the GPU Memory Clock says 150.0 MHz and the Memory Usage (Dedicated) says 240 MB. All which seem low to me, but I don't generally mess with my GPU so I don't know for sure.

Edit: Another thing I just noticed is that my Mobo supports PCIe v. 2.0 but GPU-Z says the card is running at v. 1.1.

GPU-Z Graphics Card Tab
s36hLnf.gif


GPU-Z Sensors Tab
vuX3YmN.gif


I've tried removing the drivers and reinstalling a couple of times. I've played around with the AMD Catalyst Control Center settings, but no success. So I'm wondering, based on some of the other threads I've read, if the issue is not one of two things

a) my CPU is bottlenecking the system needs an upgrade (although the CPU worked fine for what I was doing before).

b) I need to do a clean install of Windows (I was going to do this anyway when Windows 10 drops)

c) the GPU is defective and needs to be replaced.

Any help resolving this problem before my 30 day replace (can't return it) window runs out would be greatly appreciated.



 

techngro

Distinguished
Oct 27, 2011
71
1
18,640


Thanks for the response.

It says it's supposed to start a load test, but when I click on the question mark in GPU-Z, nothing happens. So I'm not sure what to do about that. I hope that doesn't mean something is wrong with the card itself, or if it's just a bug in the program.

I am strongly considering doing a clean install, but would rather wait until Windows 10 drops next week to avoid having to do the same thing over again and reinstall everything.