I bought a pre-built gaming pc around Christmas time last year and have had nothing but trouble with it. Primarily the hard drive was beeping and the computer would freeze. I then sent it away but then when it arrived back it went into start-up recovery and became corrupt. I sent this away again and got a new one. However I am now in contact with their support team about a problem but they are very slow in replying and seem to make very little process in troubleshooting.
Basically the problem is that around 60% of the time my computer does not register my only hard drive in the bios and won't boot as a result.When it does boot however after a varying amount of time the programs I'm running stop responding then windows stops responding moments later and the screen either turns black or distorted with coloured lines appearing across the screen.
It is worth pointing out that the mouse is movable while the screen is black but not if it becomes distorted.
The support team suggested it may in fact be a problem with my ram so i ran memtest86. i am getting no errors while a single ram stick is present but I've had 32 errors in test 6 once and 8 errors along with 1 error in tests 7 and 9 respectively while running both sticks.
I thought seeing as these errors only appear with both sticks I'd try booting my computer with only 1 ram stick but the same problem persists. It may be worth mentioning that if the computer has been left powered off for a few hours it seems to run for longer without crashing then when it has just been powered on for a considerable amount of time.
If anyone has any ideas of what the problem is it would be greatly appreciated if you could reply to this thread. I can also run software based tests if this would help towards troubleshooting. Thanks in advance
Basically the problem is that around 60% of the time my computer does not register my only hard drive in the bios and won't boot as a result.When it does boot however after a varying amount of time the programs I'm running stop responding then windows stops responding moments later and the screen either turns black or distorted with coloured lines appearing across the screen.
It is worth pointing out that the mouse is movable while the screen is black but not if it becomes distorted.
The support team suggested it may in fact be a problem with my ram so i ran memtest86. i am getting no errors while a single ram stick is present but I've had 32 errors in test 6 once and 8 errors along with 1 error in tests 7 and 9 respectively while running both sticks.
I thought seeing as these errors only appear with both sticks I'd try booting my computer with only 1 ram stick but the same problem persists. It may be worth mentioning that if the computer has been left powered off for a few hours it seems to run for longer without crashing then when it has just been powered on for a considerable amount of time.
If anyone has any ideas of what the problem is it would be greatly appreciated if you could reply to this thread. I can also run software based tests if this would help towards troubleshooting. Thanks in advance
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