Recover data from WD My Book Essentials if it's not in My Computer (but is in disc and device managers?)

bcimini

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Jul 29, 2015
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Hi,

I had a WD 3TB My Book Essentials start acting squirrely on me- I bought a replacement drive to back it up with, but the thing died the day the replacement drive got here so I didn't get a chance to recover any of the data. I'm pretty sure the thing is toast, but I'd love any suggestions on other stuff to try- it'd be nice to have the stuff that's on there, but not $1K or more professional data recovery service nice. I've tried various things after surfing these boards the past few days and this is where things currently stand:

-No click of death or other funny sounds. I cracked the enclosure after it died, and while I'm not an expert there're no obvious physical issues with the PCB (and I tried a PCB swap with the same revision PCB, that didn't fix it).

-I can see it in Device manager, Disk Management, and WD Smartware- Device Manager says it's fine but has a size of 0, Disk Management can tell it's there but wants to initialize it (and I haven't, since recovery is what I'm aiming for), and Smartware sees it and gives me the serial number but says there's "no writable partition found".

-Data LIfeguard sees it but says it has a size of 0- when I try to run the quick or extended tests they "pass" but with a size of 0 and after only running a fraction of a second. DMDE can see it but says "invalid parameters" when I try to open it. CrystalDiskInfo and GetDataBack can't see the drive at all, and Mini Tool Power Data recovery just keeps crashing anytime I ask it to scan my system. HDSentinel sees that it exists but has no info on it and won't let me do a surface scan.

Any suggestions of other things to try, or have I basically reached the end of the line? Thanks!
 
Hi there bcimini,

Sorry that you are facing these issues with your WD drive. :(
It seems that the HDD has some internal physical flaw.(if we assume that the PCB swap was successful) It seems that you will not be able to access it with software tools.
This model has hardware encryption. Are you trying to access the HDD when it is in the enclosure or when attach internally?
My guess would be that the HDD is recognized as having 0 capacity by BIOS as well.

D_Know_WD