I've been having this issue for several months now, and I'd be so appreciative for any help I can get!
Computer has worked great on Win 8.1 for a long time, one day a few months ago, computer did a regular windows update, and afterwards, I'd always log in to just a black screen. Eventually I figured out that if I ran explorer.exe in administrator mode, I could get the computer to work, just some parts of windows won't work because explorer is running in administrator.
I talked to a microsoft tech help person who worked on my computer remotely for over an hour. He tried installing, uninstalling, and reinstalling every windows update he could find, and eventually told me "it must be a virus", put me on hold for 30 minutes, and then the call dropped.
I've run malware scans numerous times, no hits.
I've disabled all unneeded or unfamiliar start up applications
I've run sfc /scannow, which always is inconclusive (there were corrupted files but couldn't fix it)
I've run system restore and I get some kind of weird error that it couldn't be completed
I've run full registry cleanings
I've installed every windows update that comes my way (not 10 yet)
I've booted in safe mode, and the same thing happens, except the following error message pops up whenever explorer.exe tries to boot,
"The instructionat 0x6c022eee referenced memory at 0xe2ad7138. The memory could not be written"
I really want to get this fixed before installing windows 10, as I don't want to risk anything getting messed up. Though, who knows, maybe installing 10 would fix something. Computer still runs perfectly. No crashes ever, great performance, and I can do everything I used to...just explorer won't run normally.
Any ideas? Thank you so much for reading.
Computer has worked great on Win 8.1 for a long time, one day a few months ago, computer did a regular windows update, and afterwards, I'd always log in to just a black screen. Eventually I figured out that if I ran explorer.exe in administrator mode, I could get the computer to work, just some parts of windows won't work because explorer is running in administrator.
I talked to a microsoft tech help person who worked on my computer remotely for over an hour. He tried installing, uninstalling, and reinstalling every windows update he could find, and eventually told me "it must be a virus", put me on hold for 30 minutes, and then the call dropped.
I've run malware scans numerous times, no hits.
I've disabled all unneeded or unfamiliar start up applications
I've run sfc /scannow, which always is inconclusive (there were corrupted files but couldn't fix it)
I've run system restore and I get some kind of weird error that it couldn't be completed
I've run full registry cleanings
I've installed every windows update that comes my way (not 10 yet)
I've booted in safe mode, and the same thing happens, except the following error message pops up whenever explorer.exe tries to boot,
"The instructionat 0x6c022eee referenced memory at 0xe2ad7138. The memory could not be written"
I really want to get this fixed before installing windows 10, as I don't want to risk anything getting messed up. Though, who knows, maybe installing 10 would fix something. Computer still runs perfectly. No crashes ever, great performance, and I can do everything I used to...just explorer won't run normally.
Any ideas? Thank you so much for reading.
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