Need Help With AMD Radeon HD 7770 Not Showing Up

jmi0920

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Jan 3, 2014
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18,510
Hello, I was on my computer yesterday morning and was thinking about upgrading to Windows 10. However windows wanted to install updates so I let it restart so they could be installed. After that my graphics card (AMD Radeon HD 7770) is no longer giving an output or even recognized any more by my computer. Called Microsoft support and after being on hold for 2 hours they told me that its not their fault that since the update is software and wouldn't affect the hardware of my card. I was curious if anyone had any suggestions on how to fix this.

Things I've Tried:
•System Restore

•Uninstalling the update from this morning

•Downloading drivers from AMD (Autodetect can't find my card)

•Full uninstall of AMD and Intel graphics drivers, to try reinstalling.

•Full wipe and upgrade to Windows 10

•Re-seating Card

 

jmi0920

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Jan 3, 2014
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18,510
Have tried Device Manger, first thing I want to when I had to switch to onboard graphics. The only thing listed under displays is Intel(R) HD Graphics 4000, nothing is even listed as unknown
 

jmi0920

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Jan 3, 2014
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From CPU-Z:
Motherboard-
Manufacturer: Gateway
Model: FX6860
Chipset: Intel Ivy Bridger Rev. 09
Southbridge: Intel H67 Rev. B3

BIOS-
Brand: American Megatrends Inc.
Version: P03-A3
 

jmi0920

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Jan 3, 2014
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18,510
Ok, only driver I didn't have with the hardware is the AMD one. Tried to install it and it just blew past the "detecting hardware" part and said it was done, but still no graphics card.
 

jmi0920

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Jan 3, 2014
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Sadly i don't have another card. The last time i tried updating graphics cards (to a GTX 770) the motherboard rejected it out right, despite meeting all requirements.