Hi,
I have a WD My Passport 2TB which up until very recently has been working fine, 1.63 TB used (I'm on a Win7 64 bit). Occasionally when trying to safely remove it, it would refuse, saying its still in use for no reason, but I would just shut down and unplug.
A few days ago, I bought a new drive and thought to migrate some files from the old one to the new one (video files mainly) and though most would copy/cut and paste just fine, every now and then the transfer would hang and it would eventually say that file so-and-so couldn't be copied from its location. No specific error message or anything and the file would play from the old drive just fine. I ran chkdsk on it and no errors.
Now suddenly today, the drive appears as "Local Disk" without the original label, won't show any information, won't open, won't safely be removed, Explorer hangs on right click, it makes Disk Management hang when I try to load it (either it won't open at all or it gets stuck loading disk information). Safe mode, reboots, selective starts, driver updates, changing USB-ports, nothing works. Any Partition tool or file recovery tool hangs on startup trying to load disk information whenever it's plugged. The light blinks when first connected, then just permanently glows and its working judging by sound and touch.
The weird part is, it reads on a Mac just fine, under Snow Leopard. It loads slowly, but its all there, all working and I seem to be able to migrate files through there, though at really slow speed.
What's going on?
EDIT: Using the firmware updater supplied by WD recognized the drive as a My Passport drive but keeps loading over and over and over again with no end in sight. I killed the process, rebooted, it briefly said firmware update failed and now it won't recognize it at all.
I have a WD My Passport 2TB which up until very recently has been working fine, 1.63 TB used (I'm on a Win7 64 bit). Occasionally when trying to safely remove it, it would refuse, saying its still in use for no reason, but I would just shut down and unplug.
A few days ago, I bought a new drive and thought to migrate some files from the old one to the new one (video files mainly) and though most would copy/cut and paste just fine, every now and then the transfer would hang and it would eventually say that file so-and-so couldn't be copied from its location. No specific error message or anything and the file would play from the old drive just fine. I ran chkdsk on it and no errors.
Now suddenly today, the drive appears as "Local Disk" without the original label, won't show any information, won't open, won't safely be removed, Explorer hangs on right click, it makes Disk Management hang when I try to load it (either it won't open at all or it gets stuck loading disk information). Safe mode, reboots, selective starts, driver updates, changing USB-ports, nothing works. Any Partition tool or file recovery tool hangs on startup trying to load disk information whenever it's plugged. The light blinks when first connected, then just permanently glows and its working judging by sound and touch.
The weird part is, it reads on a Mac just fine, under Snow Leopard. It loads slowly, but its all there, all working and I seem to be able to migrate files through there, though at really slow speed.
What's going on?
EDIT: Using the firmware updater supplied by WD recognized the drive as a My Passport drive but keeps loading over and over and over again with no end in sight. I killed the process, rebooted, it briefly said firmware update failed and now it won't recognize it at all.
I'm afraid you shouldn't have interrupted the firmware update though. I'd recommend you to try using a different USB cable with the external HDD and maybe even attempt to get it recognized on another computer as well. Another thing you should try is testing the HDD using WD's Data LifeGuard Diagnostics. By running the QUICK and EXTENDED test on the WD My Passport, you'd be able to determine the health and SMART status. Here's a link to the software: 
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