Missing RAM from Laptop

SteveTheMiner · Aug 3, 2015

Hello,
I currently just found out that I am missing 8GB of RAM from my laptop. I know that my laptop was installed with 16GB of RAM. Could this be a problem with Windows 10 or is my RAM stick faulty/broken?

Regular Specs:
Laptop Name: Dell Inspiron 5537
Edition: Windows 10 Home
Processor: Intel Core i7-4500U CPU
Installed RAM: 16.00GB (15.9GB usable)
System: 64-bit OS
(These are the specs have the 16GB RAM but right now, it only says 8GB.)

So does anyone know why this is happening and how to fix it?

EDIT: Since losing my other 8GB of RAM, my computer has been slower than normal. Especially when playing games.
Thank you in advance for the help.

brispuss · Aug 4, 2015

Try swapping the DIMM's in different slots.

If still have problems, then try ONE DIMM at a time and in each slot. This will help determine if a DIMM or a slot is faulty.

Kisianik · Aug 4, 2015

That is seems to be upgrade to Win10 issue, did it happened right after upgrade?

SteveTheMiner · Aug 4, 2015

Ok, after I opened the memory compartment, I found out that I only had one RAM stick. So, I believe that the RAM stick is broken or such and missing half it's full capacity. I know that I had 16GB to start with and that I am unsure what happened to the RAM.

Anyone have an answer to this?

Kisianik :

I am unsure. I just checked my memory the other day.

Kisianik · Aug 5, 2015

I doubt that you have 16 GB RAM stick, also, if it is broken - you will have no memory at all.
To check this for sure, install CPUZ http://www.cpuid.com/softwares/cpu-z.html
Go to the memory tab and type here your memory model/part number - we can check all specs from that number.

SteveTheMiner · Aug 5, 2015

I already had a pre-installed Dell Program that gave me all the info on the Memory tab.

Memory

System Memory
Total Physical Memory 8.00 GB
Maximum Supported Memory 16.00 GB
Page Files
Total Size 1.88 GB
Page File c:\pagefile.sys
Location c:\pagefile.sys
Size 1.88 GB

8192 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 8.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Samsung
Memory Part Number M471B1G73DB0-YK0
Memory Serial Number 3755BF13

I hope this information will help. And if it doesn't, I'll use CPUZ but I decided to use something that I already had.

Kisianik · Aug 5, 2015

SteveTheMiner :

This is your part number Samsung 8GB PC3-12800 DDR3-1600MHz CL11 Chip Notebook Memory M471B1G73DB0-YK0 http://www.amazon.com/Samsung-PC3-12800-DDR3-1600MHz-Notebook-M471B1G73DB0-YK0/dp/B00UP6MY8U

You have installed only 8 GB, sorry, nothing is broken.

SteveTheMiner · Aug 5, 2015

But then why am I missing half of my RAM, I know for a fact that I had 16GB installed when I bought the laptop.

Kisianik · Aug 5, 2015

This is not suppose to be public - so PM me (private message) you laptop Service Tag number, it is printed usually on the black label by white letters, somewhere on the bottom of your laptop, or you can see this in System Information.

This will tell me all your laptop specs, no private information is shown.

Kisianik · Aug 5, 2015

That is rather strange situation, because your shipping invoice states:

N2M64 2 DUAL IN-LINE MEMORY MODULE, 8GB, 1600, 2RX8, 4G, DDR3L, S

Where N2M64 is Dell part number, found here and here, 2 is number of memory sticks, so it should be 16 GB.

Did you give your laptop to anyone lately?

Lets open back panel one more time, do you see 2 slots for memory with 2 memory sticks or just one slot or just one memory stick?

Are you using laptop to type here? Or you have alternative computer or smart phone?

SteveTheMiner · Aug 5, 2015

Kisianik :

I don't share my laptop with anyone. I will open the panel and check the memory slots and sticks. I am currently using my laptop to type. I do have an phone which I can also use to type here.

Kisianik · Aug 5, 2015

follow this instruction, after removing battery, press and hold power button for at least 20 seconds to discharge static electricity from the laptop.

follow this to inspect memory slots, report your findings. https://www.youtube.com/watch?v=PRpqpMu5IJA

SteveTheMiner · Aug 5, 2015

I've opened the panel and checked the sticks and there is only one memory stick out of the two slots.

Kisianik · Aug 5, 2015

SteveTheMiner :

So, either someone removed one stick without your consent or it was shipped with 1 stick by mistake, which is highly unlikely.
Story is solved, memory stick could not just evaporated into abyss.

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