PC suddenly will not launch Far Cry 4 or GTA V!? Help needed please!

jshelt22 · Aug 7, 2015

Hello all...I built my first gaming PC a few months back and have really really enjoyed it. However for the past month or so it is driving me nuts. It will not launch Far Cry 4 or GTA V. Both of them crash at the initial loading screen. Things to note that I know will be asked:
1. My gpu drivers are up to date
2. Both games are updated automatically via steam
3. No new software/hardware changes that coincide with when this started.
4. All other games that I have are also on steam and work perfectly with no issues at all.
5. I have already uninstalled and reinstalled both games and it changed nothing, they still crash at exactly the same spot.

Any idea or suggestions would be greatly appreciated guys, this is very frustrating at this point.

Specs: MSI GTX 970, 8 GB RAM, i5 4690k over clocked

fudgecakes99 · Aug 7, 2015

Have you checked integrity of cache? Re downloaded them still the same problem? Could also have a bad sector on your hdd drive. Try defragging it, when you go to bed or running a quick check disk command.

on the safe side make sure your gpu is up to date.

boju · Aug 7, 2015

Possibly a bad memory stick. Try boot with only 1 stick of memory, if it does the same thing, swap to the other one if you're running dual channel 2x 4GBs.

jshelt22 · Aug 12, 2015

Thanks for the reply guys. I tried both defragging my HD and disk check with no change

. Boju: I only have one stick of memory at this time (8gb gskills ripjaws x).

Any other ideas out there??

Bassblaster505 · Aug 12, 2015

jshelt22 :

Hello all...I built my first gaming PC a few months back and have really really enjoyed it. However for the past month or so it is driving me nuts. It will not launch Far Cry 4 or GTA V. Both of them crash at the initial loading screen. Things to note that I know will be asked:
1. My gpu drivers are up to date
2. Both games are updated automatically via steam
3. No new software/hardware changes that coincide with when this started.
4. All other games that I have are also on steam and work perfectly with no issues at all.
5. I have already uninstalled and reinstalled both games and it changed nothing, they still crash at exactly the same spot.

Any idea or suggestions would be greatly appreciated guys, this is very frustrating at this point.

Specs: MSI GTX 970, 8 GB RAM, i5 4690k over clocked

Steam Verify feature will only see it the files are there, not damaged so try re-downloading the games

jshelt22 · Aug 12, 2015

I actually did try uninstalling and re downloading both titles. Is it possible that although I did an uninstall that a corrupted file could have been left behind which is still causing the issue?

fudgecakes99 · Aug 12, 2015

1.) go to start
2.) click on computer
3.) Right click c drive.
4.) Click on properties
5.) Click Tools.
6.) Error-checking click check now.
7.) Make sure automatically fix the system errors. is only checked. Not scan for and attempt recovery of bad sectors.
8.) Click start

It'll take some time but it's a lot faster then trying to recover bad sectors. Tell us how it goes.

James Mason · Aug 12, 2015

You might want to try something that can tell you health status of your HDD as well:
http://crystalmark.info/software/CrystalDiskInfo/index-e.html

Also:
If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download

fudgecakes99 · Aug 12, 2015

James Mason :

You might want to try something that can tell you health status of your HDD as well:
http://crystalmark.info/software/CrystalDiskInfo/index-e.html

Also:
If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download

Herald? Thats a badge i've never seen before.

James Mason · Aug 12, 2015

fudgecakes99 :

jshelt22 · Aug 13, 2015

I used disk error checking as suggested above and event viewer and saved these logs. I should mention that my primary OS drive (C: ) is a SSD while I keep all of my steam games on a traditional 4 TB HD (Z: ). I will try the graphics driver suggestion as well.

Z Drive: https://docs.google.com/document/d/18rz1Bqj4bln1T_rcgyIHi0l_5CukaWQnDTjrwAqFzsQ/edit?usp=sharing

C Drive: https://docs.google.com/document/d/1UU_vfENVl2okQAMM90DWrr-LqFTJ8ygjxtmIJAR2N28/edit?usp=sharing

GTA V Error log during launch attempt: https://docs.google.com/document/d/1MvpgGBsMQZgtZ_gfvdD46edaBoc3nyqJfQUGWP7HDYs/edit?usp=sharing

Far Cry 4 error log during launch attempt: https://docs.google.com/document/d/1173Z8pnrMs7xLU_FsWwf1k1XOR4L7DhaqXQjqsi1xUo/edit?usp=sharing

fudgecakes99 · Aug 13, 2015

Hmm as far as i know far cry 4 is a ubisoft game, even if you buy it on steam you're running drm to run another drm, right? It forces you to boot uplay to play it. So your c drive had 63 repairs but the z drive was perfectly fine, which on both is pretty normal. The only thing i can think of if it's maybe being blocked via firewall. But i strongly doubt thats the issue. Those two games have almost nothing in common. Verify integrity of cache doesn't work. Try reaching out to steam support or ubisoft for far cry 4. You sure, verify integrity of cache didn't do anything? It almost seems like it's not detecting the path names.

Make sure your gpu drivers are up to date. Then take the crash info too rockstar studios for gta 5 and ubisoft for far cry 4 and open a ticket if you haven't already. They'll probably ask for some dxdiag info to.

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