SSD and Disk Reader vanished - 3 days after Windows 10 install - urgent!

Toggle sidebar Toggle sidebar
A

AlexTheNewbie

Reputable
Aug 7, 2015
17
0
4,510
Hi everyone and thanks in advance for reading this. I really need some help and any Input would be gladly appreciated..

So 3 days ago I installed Windows 10... Now the reason I list the exact time is because it might or might not be related to my problem.

A few hours ago my applications started freezing. I then realized that my second SSD, a 500GB Samsung 840 Evo (I bought half a year ago) was randomly disconnecting from my pc and that caused the Applications installed on there to freeze. After a restart it was there again. However after another one it entirely stopped and I have no access whatsoever on it now.

When I wanted to install Windows 7 again I also noticed that my optical drive is no longer being recognized. I can put in a CD but nothing will happen and the drive is not listed.

Now my PC is almost 6 years old and I suspect it might be my motherboard dying. Êverything was fine until I installed Windows 10 and this happening 3 days after that might just be a coincidence... I did some searching but nobody else had disappearing drives being a Problem.

I really am clueless as to why my drives are failing and some help would be gladly appreciated.

Here's a list of all my components: Except for the SSD that disappeared and my GTX980, everything in there is 6 years old.

Operating System
Windows 10 Pro 64-bit

CPU
Intel Core i7 2600K @ 3.40GHz 41 °C
Sandy Bridge 32nm Technology

RAM
16,0GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)

Motherboard
Gigabyte Technology Co., Ltd. Z68XP-UD3P (Socket 1155) 39 °C - Failing?

Graphics
GN246HL (1920x1080@144Hz)
Intel HD Graphics 3000 (Gigabyte)
4095MB NVIDIA GeForce GTX 980 (Gigabyte) 44 °C

Storage
1863GB Western Digital WDC WD2002FAEX-007BA0 ATA Device (SATA) 40 °C
111GB Corsair Force 3 SSD ATA Device (SSD) 30 °C
500GB Samsung Evo 850 SSD - disappeared

Optical Drives
No optical disk drives detected - disappeared

Audio
Cyborg F.R.E.Q.7 Headset

 
Sort by date Sort by votes
A

AlexTheNewbie

Reputable
Aug 7, 2015
17
0
4,510
I was thinking... Maybe these issues could be driver-related. Meaning that upgrading to Windows 10 made the current drivers useless... Now I don't know what optical drive I have and I can't find any windows 10 drivers for the SSD. I'll try finding some for windows 8.1 as those must be the most recent ones.
 
Upvote 0 Downvote
ko888

ko888

Titan
Feb 18, 2009
16,708
41
84,990
Which SATA controller are those two drives connected to?

The SSD should be connected to one of the two 6Gb/s SATA ports on the Z68 chipset. The remaining drives should be on the other SATA ports on the Intel Z68 chipset.

If you're using the any of the SATA ports on the Marvell 88SE9172 controller then you will need a Windows 10 supported device driver.
 
Upvote 1 Downvote
A

AlexTheNewbie

Reputable
Aug 7, 2015
17
0
4,510


They are both connected directly to the SATA ports on the Z68... After another restart the SSD is back again but the optical drive is still not here. I also don't suspect the SSD to stay here for long..
 
Upvote 0 Downvote
A

AlexTheNewbie

Reputable
Aug 7, 2015
17
0
4,510


Yup... :/ However I'm not sure the latest Firmware is compatible with Windows 10 yet.
 
Upvote 0 Downvote
A

AlexTheNewbie

Reputable
Aug 7, 2015
17
0
4,510


No trace of them. Even though the SSD is back (probably not for too long) the optical drive is still nowhere to be seen.

If we can narrow it down to driver issues I'll gladly reinstall Windows 7.. But doing so with the Problem being my Hardware would make things even worse.

How can I find out what the cause of the SSD disappearing is?
 
Upvote 0 Downvote
A

AlexTheNewbie

Reputable
Aug 7, 2015
17
0
4,510
Alright while I was playing League of Legends the SSD disconnected again...

Whenever I see another guy having a Problem with this.. updating the drivers usually works for them. So could it really be just a driver related issue? Hence downgrading to Win7 would solve it again?
 
Upvote 0 Downvote
Vic 40

Vic 40

Titan
Ambassador
Oct 22, 2013
20,885
994
87,990
If a cable doesn't solve it could you also do a clear cmos.After doing that enable XMP to make sure that the ram works at rated specs.
Also install the latest drivers for the chipset and sata (Intel® Rapid Storage Technology) again.Install the chipset first.
 
Upvote 1 Downvote
A

AlexTheNewbie

Reputable
Aug 7, 2015
17
0
4,510

I didn't think that would cut it but I still tried another cable.. didn't work.



I went ahead and tried to install the latest drivers.. chipset driver installation was ok but the intel rapid storage tech wouldn't install.. it said my system would not be compatible..

I thought maybe I could install windows 7 again on another drive and have both systems?? So that I could check if it would work with windows 7. Then I'd know that it's totally driver and not hardware related.
 
Upvote 0 Downvote
ko888

ko888

Titan
Feb 18, 2009
16,708
41
84,990


Were you installing Intel Rapid Storage Technology 14.5.0.1081 Production Version?
https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver
 
Upvote 0 Downvote
A

AlexTheNewbie

Reputable
Aug 7, 2015
17
0
4,510


Oh I was actually installing the one from gigabyte.com recommended for my current motherboard. Upon trying to install the drivers you provided I get the following message again.. : This platform is not supported
 
Upvote 0 Downvote
A

AlexTheNewbie

Reputable
Aug 7, 2015
17
0
4,510


Ok I just copied it into the C:\Windows\System32\drivers folder. That right? I'll reboot and see if it happens again.
 
Upvote 0 Downvote
ko888

ko888

Titan
Feb 18, 2009
16,708
41
84,990


No. You need to update the existing driver to use the new driver. You can do this through Windows' Device Manager.
 
Upvote 0 Downvote
A

AlexTheNewbie

Reputable
Aug 7, 2015
17
0
4,510
UPDATE

So I went ahead to install my old Windows 7 on the SSD and whilst installing it I randomly got an error message.
MOST probably, the SSD disconnected again during the installation hence the error.
The SSD is also not appearing in the BIOS anymore meaning it has completely disconnected and hasn't come back so far... I guess the SSD is the problem... or the motherboard acting up? The Mobo is 6 years old and the SSD is half a year old. How do I test which hardware is faulty?

What steps can I take from here?

EDIT at 2.38 AM ....lol

So I replugged pretty much every sata device etc. and now I finally succeded installing Windows 7. Now I have both Windows 10 and Windows 7 on separate SSD's and on Windows 7 I have no issues.

THEREFORE it is driver-related and I'll have to wait to use Windows 10 until all the driver updates are available :)
 
Upvote 0 Downvote
A

AlexTheNewbie

Reputable
Aug 7, 2015
17
0
4,510
Another sad Update.. after happily spending some time with trusty old Windows 7 I got a bluescreen... Now being on Windows 10 again, the SSD is not being recognized again.. So it's gotta be the SSD's being faulty, right?

Please help..
 
Upvote 0 Downvote
A

AlexTheNewbie

Reputable
Aug 7, 2015
17
0
4,510
I unplugged the SSD and did a clean Windows 10 install. Even the optical drive is now back at it and everything works flawlessly without the 500gb ssd. So that must've been it. Good thing it's still on warranty after only 3 months. I just hope samsung won't send it back because they didn't find the mistake.. I figure they'll shortly plug it in, it appears, and they will send it back as "being fine" just like gigabyte with my gtx780ti... I had to live 4 months without a gfx card.

I guess this issue is solved... Oh well at least it wasn't the motherboard. That would've been a real pain for my wallet lol
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom