Selfbuilt PC freezes without Bsod or error report, clueless..

Edeka3 · Aug 8, 2015

Hi there! Since a few months, my PC freezes randomly when browsing, especially while flash player is running (I'm using Chrome). Today, I tried starting Microsoft Edge, and the same problem ocurred. When the crash happens, the screen freezes, I can't move the mouse (it still is powered though), and the PC won't reboot, just stays freezed. Only thing I can do at that point is to reboot using the power button. Strangely, it doesn't happen a lot, probably a few times a week.

My PC specs are:

WINDOWS 10 Pro (recently upgraded from 8.1, same problem there)

MB: Asus P8Z77-V LX2
CPU: i5 3570k
RAM: Kingston 4x4GB 1600MHz DDR3
GPU: Gigabyte GTX 770 OC 4GB
SSD: Samsung EVO 850 500 GB

Hope you can help me fix this problem, thanks!

Edeka

Suztera · Aug 8, 2015

The problem isn't the OS, you have some instability with your hardware. What psu do you have? Did you overclock your cpu?

Edeka3 · Aug 8, 2015

Suztera :

Hey there, I have got the Corsair CP-9020045-EU 760 W. I never changed any setting for overclocking in the bios, I think it's on "Auto", but I will check it again.

Suztera · Aug 8, 2015

You might want to run a memtest to check your ram.

Edeka3 · Aug 8, 2015

Suztera :

Will do that. Following options are available in the bios: AUTO/Manual/X.M.P, I got it on Auto, should I try something else?

It's kinda strange since I can play games like LoL, Witcher 3 and Battlefield without any problem.

I'm going to do the memtest

Suztera · Aug 8, 2015

Edeka3 :

You got the cpu at stock speeds most likely, check with cpu-Z and see what the max clock speed you get. If you go up to 3.8Ghz, it is at stock speed. You could try XMP.

Edeka3 · Aug 8, 2015

Suztera :

I think it goes up to 3.8, yep, I will try XMP first, then will do the memtest! I will report back soon, thanks for the help!

Edit: With XMP it's running a bit smoother (subjective impression, CPU is at like 4 Ghz now, Ram at like 800 Mhz). I am now running memtest, for how long should I run it? I feel like such a noob now!

Edeka3 · Aug 8, 2015

Suztera :

Ok so I changed it to XMP, which made the PC faster, but didn't fix the problem. Memtest showed 0 errors in 8 hours of testing. Anything else I could look for?

Suztera · Aug 8, 2015

Try running with one stick of ram instead of four. Test every slot with each stick of ram. If they all have errors, then it's not memory then.
You could try to take out the gpu and see if any errors will occur if you run on integrated graphics? If it doesn't then its either your gpu or gpu drivers.

Edeka3 · Aug 9, 2015

Suztera :

Ok, I ran these the whole night and none of it showed an error. GPU was taken out, occurs, GPU was set to do everything, problem occurs. It's just while browsing, not even gaming or something. Could it be a browser/flash player fault?

TechShark · Aug 9, 2015

Once it has frozen leave it for 10 mins, after a freezing problem I had with one of the insider builds of w10 the bsod took 30 secs to come up.

Edeka3 · Aug 9, 2015

TechShark :

Will try that, thanks!

Edeka3 · Aug 9, 2015

Also, what I have to add is, that, this problem never ocurred up until like 2-3 months ago. I couldn't find any reason for it, back then, though (looked up installed updates, drivers, etc), so I highly assume it's a browser or flash player problem? Is that within the bounds of possibility?

Edeka3 · Aug 9, 2015

TechShark :

Hi there! I waited for the whitescreen (this time) to finish and it rebooted as you said, giving me the following errors I read via whocrashed:

On Sun 09.08.2015 11:39:21 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\080915-3687-02.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14D220)
Bugcheck code: 0x133 (0x1, 0x1E00, 0x0, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sun 09.08.2015 11:39:21 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x1A49ED)
Bugcheck code: 0x133 (0x1, 0x1E00, 0x0, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 353.62
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 353.62
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 353.62 , NVIDIA Corporation).
Google query: NVIDIA Corporation DPC_WATCHDOG_VIOLATION

I excluded the termal issue, since the GPU and Core temps were all normal (GPU 40°, CPU 40-50°).

What should I do?

Suztera · Aug 9, 2015

You mentioned that the cpu is at 4Ghz, you might want to remove that overclock.
You may want to try 353.49 driver:
http://nvidia.custhelp.com/app/answers/detail/a_id/3698/related/1

Edeka3 · Aug 9, 2015

Suztera :

I'm on 353.62 already. For the CPU overclock, should i just switch it back to Auto? Or how can I completely disable it

Suztera · Aug 9, 2015

Edeka3 :

In the bios choose to load optimized defaults. Then turn back on XMP. In the advanced mode of the bios, go to the AI tweaker tab, there should be yellow text stating what the max turbo clock speed your cpu would run at, if it is at 3.8Ghz that you can just save and exit.
I know that for driver 353.62 has issues with 900 series cards, I not sure if the 700 series cards have similar issues with the 900 series but it is worth the try.

Edeka3 · Aug 9, 2015

Suztera :

Edeka3 :

In the bios choose to load optimized defaults. Then turn back on XMP. In the advanced mode of the bios, go to the AI tweaker tab, there should be yellow text stating what the max turbo clock speed your cpu would run at, if it is at 3.8Ghz that you can just save and exit.
I know that for driver 353.62 has issues with 900 series cards, I not sure if the 700 series cards have similar issues with the 900 series but it is worth the try.

I just reset it to default and 3.8 Ghz and will now watch the issue. I will comment whether it has been solved or not

! Thanks a lot for everything!

Edeka3 · Aug 9, 2015

Suztera :

Okay, after doing those changes I noticed idle temperature increases:

GPU: 42°
CPU: 45-50°
Core0: ~ 50°
Core1: ~ 41°

Load:

GPU: up to 80°
CPU: up to 60-70°
Same for cores

Is that normal? Before these changes, it always was at like 40 idle, 50-60 load, gpu ~75 (i did a clean graphics driver reinstall aswell). System runs really smooth, though

Suztera · Aug 9, 2015

Edeka3 :

Your load temps are fine for both gpu and cpu.
Depending your ambient temperature, your idle temps could be slightly higher than most people. And what cpu cooler are you using? As long your load temps are fine, idle temps aren't too important.

Edeka3 · Aug 9, 2015

Suztera :

Edeka3 :

Your load temps are fine for both gpu and cpu.
Depending your ambient temperature, your idle temps could be slightly higher than most people. And what cpu cooler are you using? As long your load temps are fine, idle temps aren't too important.

It's very hot here at the moment, so that could be the problem, 24° ambient. I'm using the NOCTUA NH-U9B-SE2

Suztera · Aug 9, 2015

Edeka3 :

You do have high idle temps. my i5 3570k is overclocked to 4.2Ghz, max voltage is 1.216v, ambient is 25C and cpu core temps hovers 30-35C. I am running a NH-C14 cpu cooler single fan at 900RPM.
Perhaps you need to some new thermal paste.

Edeka3 · Aug 9, 2015

Suztera :

It was lower before I changed the bios settings to default, idk :S

Edeka3 · Aug 10, 2015

Suztera :

Okay so my load temp is "low" but my idle temp is "high", what can the reason be? Thanks for any help! I will try to spread some new NT-H1 later.

Edeka3 · Aug 10, 2015

I just cleaned my pc and changed the thermal grease, I'm now running idle: Core #0 43°, 1 32°, 2 30°, 3 34°; load: 53°, 47°, 47°, 50°, pretty neat! Atleast it is for me..

Selfbuilt PC freezes without Bsod or error report, clueless..

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