WD Cavier 3TB green desktop drive not showing in BIOS

Gparmar · Aug 15, 2015

HI to all,

Couple of days ago my WD NAS Drive 3TB stop working and i reset it using the reset button, but when i plug to my router, it did not show up. so I log in to router and find it was not there.
so i disassemble the NAS and tried to connect to Windows system to make back up of the stuff inside it. before installing the new firmware manually.

but the HDD did neither show up in the bios nor in disk management however i can feel it spinning.
HDD inside the NAS was WD green desktop drive 3TB.

any suggestions please.

Thanks in advance.

SuperSoph_WD · Aug 17, 2015

Hey there, Gparmar!

I'm sorry to hear about your issues with the WD NAS.

Unfortunately, removing the hard drive from, a Western Digital single unit external enclosure, will void the warranty. You can check the warranty policy and limitations here: http://products.wdc.com/support/kb.ashx?id=BwDxby
What is the model of your WD NAS? Keep in mind that updating the firmware should be done through the enclosure, though.
Have you checked Disk Management? Does the WD Green appear there and what's its file system?

Keep me posted!
SuperSoph_WD

Gparmar · Aug 17, 2015

Hi SuperSoph_WD,
thanks your reply, I opened the enclosure because i there was no ssh access or the graphical access through the web.
Right now I don't care about warranty issues, it's My book live 3tb edition. When I opened it there actual hdd was WD Green cavair 3TD desktop hard drive inside the enclosure. I don't know about the file system never checked it.

I have about 1.8 tb of data in that drive that's is my problem. I did check the disk management and control panel devices but it didn't show up there and budget did in BIOS.

ANY IDEAS will be very thank full

Thanks again

Gparmar

SuperSoph_WD · Aug 17, 2015

Hi again, Gparmar!

I'd recommend you putting the drive back in the enclosure and try troubleshooting from there. Once you have it inside, connect the NAS to the router and try to configure it on your PC. In order to do that, you'd need to delete the software and re-install it altogether from scratch: http://products.wdc.com/support/kb.ashx?id=uDSUgz
Make sure that everything is up-to-date. (software & firmware) If it gets detected, it's also highly recommended to run WD's Data LifeGuard Diagnostics to determine the health and SMART data of the WD Green. You should run both the QUICK and EXTENDED tests from the utility here: http://products.wdc.com/support/kb.ashx?id=lz8aQA

Keep me posted with the results.
SuperSoph_WD

Gparmar · Aug 22, 2015

hi supersosh_Wd
sorry for ddelay was busy whole week, now i have put back the drive in enclosure. i attach it to my router and feel it vibrating. i also try to look WD using WD discovery software but it shows nothing. i Also use the WD link software but nothing

SuperSoph_WD · Aug 24, 2015

Hi again, Gparmar!

I'd suggest you to try to map the WD NAS using one of these methods: http://products.wdc.com/support/kb.ashx?id=6vT7Qi

If that doesn't work, maybe you should check the settings on your router or resetting the router altogether. Here's another tutorial about enabling port forwarding on your router in order to access the WD NAS: http://products.wdc.com/support/kb.ashx?id=EYbLgc

Give those a try and let me know how it goes!
SuperSoph_WD

Gparmar · Aug 24, 2015

hi SuperSoph_WD,
i will try your ways today later on when came back from work, i just wanna add one thing that the MBL stuck on yellow light and also before it stop working, firmware get an update from the WD and i did install that update and after that i was not able to login in to WD drive using web browser and SSh.

thanks

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