Windows 7 activation error after rollback from Windows 10. Help!

GabiYuu · Aug 15, 2015

Hi. I'm new here and I actually just created an account just for my problem. So please forgive me if this is in the wrong category or if I'm missing some details (please let me know and I'll gladly provide them) 'cause I'm getting real desperate here. Also, before you suggest that I post this question on the Microsoft forum instead, I've already tried that but I keep getting errors. So please go easy on me and help me if you can.

So here's what happened:

I've had my PC for more than 2 and a half years now with a copy of Windows 7 Professional 64bit that I'm pretty sure is genuine. Last night, I upgraded my OS to Windows 10 but ended up going back to Windows 7 because I was encountering errors and such and it was getting to be a real pain. Now that I've "restored my previous build", Microsoft is suddenly saying that my copy of Windows 7 is "not genuine" even though it is. I found out that Win 7 isn't activated so I tried doing so by going to System Properties and clicking "Activate Windows Now", and I see my product ID and everything, but whenever I type my product key (which I recovered from the registry since I don't have the sticker), the validation stops midway and I get the error code 0xC004E003 or "The Software Licensing Service reported that license evaluation failed". And before you tell me to try the telephone method or do SLUI 4, I don't get those options (and I don't think the telephone method is supported in my country anyway). I only get these options:
(a) Buy a new product key online,
(b) Type a different product key, and
(c) Contact Microsoft to help resolve this problem.

So how do I fix this problem? How do I get through the validation without encountering any more problems?

I also don't have any restore points, so I guess suggesting to do a System Restore is out.
Another thing: I'm hoping there would be a solution wherein I wouldn't have to do a clean reinstallation of Windows 7 since I don't have a copy of Windows 7 and I really don't want to have to buy one or pay someone else to do it for me (since I'm just a poor college student) and also because it's very time-consuming, and that won't do since I need my computer all the time for school works. But if that's the only way *sigh* then I have no choice.

Please help me. Thanks in advance.

Someone Somewhere · Aug 15, 2015

What type of PC do you have? If it's a store-bought one (e.g. HP, Lenovo), the product key found in the registry is a generic key that requires the right certificate in the BIOS.

If that's the case, you'll need either the original HP/Lenovo disks which can read the certificate in the BIOS, or the sticker with the backup key on it.

I suspect you'll need to use the 'contact microsoft to help resolve this problem' button - that might be phone activation.

GabiYuu · Aug 16, 2015

Someone Somewhere :

(Sorry if I sound ignorant

()
Well, it's not a pre-built PC. It's a desktop that my uncle built. And if it's worth mentioning, I also used KeyFinder to check my product key. :/

Someone Somewhere · Aug 16, 2015

Can you download the WGA validation tool and post its report: https://www.microsoft.com/genuine/validate/

rowdymoody · Aug 16, 2015

As unfortunate as it is, a lot of people are running copies of Windows that are not genuine and they don't even know it.
If your uncle used an OEM license to register the Windows that may be the cause of the issue. Otherwise I would think that the copy of Windows 7 you were running was not authentic.

GabiYuu · Aug 16, 2015

Someone Somewhere :

Uhh, I went to the link you gave me and chose option 2 and ran the downloaded legitcheck.hta, but I'm not sure what you meant by "report". Though a window did open up saying that "Windows has not yet been activated with a genuine product key" and below are the options to buy Windows 7 or Troubleshoot.

GabiYuu · Aug 16, 2015

rowdymoody :

hmmm but what is an "OEM license"? And what would you suggest I do?

Someone Somewhere · Aug 16, 2015

Found it. Gave you the wrong link, sorry: http://go.microsoft.com/fwlink/?linkid=52012

You should be able to click the 'Copy' button at the bottom right.

GabiYuu · Aug 16, 2015

Someone Somewhere :

here it is:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1E5AD261-5BF1-46D8-8180-A08A34C5C681}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1E5AD261-5BF1-46D8-8180-A08A34C5C681}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-3822788918-4220874835-4239757148</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.00</Version><SMBIOSVersion major="2" minor="7"/><Date>20121119000000.000000+000</Date></BIOS><HWID>258D3407018400FC</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700004-02-1041-7601.0000-2282015
Installation ID: 018864338222251630526060833383732606720165517482165004
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7TP9F
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 3
Trusted time: 8/16/2015 12:41:32 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:16:2015 12:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEAHKImUXcW5vBu1h4xJkru+xKBLFViPXBbVOAAag==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG A M I GMCH945.
FPDT ALASKA A M I
AAFT ALASKA OEMAAFT
SSDT AMD POWERNOW
SSDT AMD POWERNOW
BGRT ALASKA A M I

Someone Somewhere · Aug 16, 2015

It looks like that's a an Acer key for White-box OEM installs - that means that it needs to be on an Acer motherboard. Googling it finds a ton of results.

Windows License Type: OEM SLP

That means you need the SLIC table in the BIOS, but if you look at the end it says 'no SLIC table'.

Unfortunately, it's likely you had a pirated install. Who installed it?

GabiYuu · Aug 16, 2015

Someone Somewhere :

My uncle did. So you think it's pirated? That's... strange. My uncle is actually a computer technician by profession and is very meticulous, so it would seem weird that he wouldn't have an authentic copy... And also, like I've said, I've had this PC since 2012 and not once did Microsoft prompt me that my copy wasn't genuine. Only until after I downgraded back to Win 7 from Win 10 this morning. Is that odd or is that sort of thing more likely to happen than I thought?

Someone Somewhere · Aug 16, 2015

The downgrade may have removed the loaders keeping it activated.

You could ask him if he's still got the license.

GabiYuu · Aug 16, 2015

Someone Somewhere :

Damn. Alright. But what if he doesn't? What should I do?

rowdymoody · Aug 16, 2015

The next logical thing to do would be to purchase a license.

GabiYuu · Aug 16, 2015

rowdymoody :

Well that sucks. *sigh* Thanks for replying, anyhow.

Mark_4 · Aug 21, 2015

I upgraded to Windows 10 from 7 Pro and rolled back to 7 again after not happy with the Start Menu.

I then decided to try Windows 10 again but found the key didn't work. After several keys I found a key that eventually work with 10. Here it is VK7JG-NPHTM-C97JM-9MPGT-3V66T

Hope this helps with 10 if you go back. There is a program called classicshell that replaces the Windows 10 Start Menu with 7 menu.

Someone Somewhere · Aug 21, 2015

That key is burned into every 10 disk. It's only working because you previously activated 10 on that machine.

If you just hit skip every time it asks for a key, it uses that key anyway.

Windows 7 activation error after rollback from Windows 10. Help!

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