Please help troubleshooting black screen issue!!!!

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icauser44

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Aug 16, 2015
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I posted this before but I got confused with it possibly showing as being solved, which its not. I have been an ongoing issue for the last month, but it has been getting extremely worse over the last couple of weeks. My screen will randomly turn black, usually when playing a game, but a couple of times it did it without been on any browser or game (when I rebooted). The screen will turn black and freeze up, most of the time it will come back but there have been times where it sat in limbo. Also at the bottom of my screen there will be a triangle icon with an exclamation point in it, and it will say sometimes "in power saving mode" although I have already checked and that is not a selected option in my power plan. I am on the new Windows 10. I am so also running a dual monitor one is a Dell S2330MX and one is a Samsung S24B300. I have continually blown dust out to make sure it wasn't overheating. I am so frustrated why this is happening. Please help. I can see the light showing my pc is on but both monitors are black. One other thing and I am not sure whether is relevant or not. When I look under device manager to review all my programs, under monitors....it lists one as the specific Dell one I have. Now instead of the other one saying Samsung S24B300, it just says "generic pnp monitor". I am not sure if that is important, I just noticed it. I am also using fairly new graphics card NIVIDIA GT630
 
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Wed Sky

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Jul 19, 2015
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need more information
when black screen CPU fan still running?
what is your pc temp in idle?
what do you recently change?before black screen
try reseat GPU or another PCIE slot,the PCIE slot it has a lock like RAM,try push in a little bit
 
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I

icauser44

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Aug 16, 2015
12
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4,510


 
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icauser44

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Aug 16, 2015
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Can you please clarify...I have an app called "SpeedFan", but howthere are three fans listed on there. How can I tell which one you are asking about? Also, I am not understanding your last two questions.
 
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icauser44

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Aug 16, 2015
12
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4,510




 
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icauser44

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Aug 16, 2015
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No the power is still on the screens are just black. Most of the time they flash back on but a lot of the times they will freeze making me need to manually shut it down
 
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