Weird Screen then after a while Windows restarts

habasped · Aug 16, 2015

Hi, I need some help in identifying what appears to be some faulty hardware on my computer.

I recently upgraded my system. I upgraded my motherboard, processor, and RAM, but I suspect this time I have a problem with my video card. Earlier today, it started having a weird screen then would restart after a while. Caps Lock key would also stop working while this is happening.

I've uploaded a picture of what happens in the screen when this happens --> Dropbox link

I hope someone can help. Thanks.

1LiquidPC · Aug 16, 2015

Did it start right after the upgrade, or awhile later. If it's awhile later, looks GPU related to me. Any time to check temps before it happens? GPU fan spinning? Work ok in Safe Mode?

habasped · Aug 16, 2015

1LiquidPC :

No it's been over a month or so since the upgrade. My computer runs fine for around 30-60 minutes then would get a screen like that and stop working. I'm not on Safe Mode.

1LiquidPC · Aug 16, 2015

What are your temps like for the 30-60 minutes?

habasped · Aug 16, 2015

1LiquidPC :

Sorry I don't know how to tell that. I'm currently using a Radeon HD 5750 though. If you know how I can track that I'll look it up.

But if it helps, I'm not doing much at all. All that I'm running is VLC and Firefox at the moment.

1LiquidPC · Aug 16, 2015

A program like GPU-Z can record your temps/gpu usage in a logfile. AMD's own Catalyst software will show you temps as well. Also, is the fan spinning g on the 5750?

habasped · Aug 16, 2015

1LiquidPC :

I just checked Catalyst Control. It said Temperature was 60 degrees Celsius and fan was at 57% speed. I ran Steam so that I could run a game to get the figures up, but it crashed before I could play anything.

1LiquidPC · Aug 17, 2015

Do you mean 60C at idle? Looks like it should be around 35C idle based on searches from others using same model card. You could have a fan/dust problem with card causing overheating.

habasped · Aug 17, 2015

1LiquidPC :

I just booted up and it's already at 53C. The fan is running, but the card doesn't seem that dirty. I'll try to buy an air duster later then I'll spray it to try to clear the dust. I think when it was cleaned they only used a brush to clean it.

Update:
Here is a screenshot from Catalyst --> dropbox pic

1LiquidPC · Aug 17, 2015

Yeah, something seems wrong w/ temps. Just for a quick test, maybe force fan to 100% to see if there's any change. Maybe it will take longer to crash, if at all w/ max fanspeed. This way you'll know if it's temp related.

habasped · Oct 12, 2015

Sorry took me a long time to reply. But you deserve to be picked as the solution provider so I came back in. I opened up the casing and it stopped. So it's definitely a heat problem I don't know what it is yet, but at least I know what it is. Thanks 1LiquidPC!

1LiquidPC · Oct 12, 2015

Glad to hear you figured out the cause of the problem. Now to figure out how to bring the temps down. Were you able to try the air duster? Also, what are your system specs since the upgrade, your PC case, and the kind of case fan setup you're using? Is the PC tucked away under a desk on carpet by chance, or up on a desk? May need to improve the case fans/airflow setup to bring the temps down.

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