Asus R9 390 crashing

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Heailo

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Aug 18, 2015
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Hello,
I recently bought an Asus R9 390 Strix gpu. Installed into my pc. Everything turns on fine. it appears to be working properly. However when I try to run a game it crashes after a while. My screen goes blank as if its not plugged in. The computer keeps running although its not accessible at any point and it doesn't recover, I have to hold the power button to turn it off and restart. Sometimes there is a loud buzzing from the speakers but not all the time.

The gpu runs hot ( idle about 60C but from what I've read that is normal for the card.

I'm running windows 10, I have the latest drivers which I have clean installed after using DDU to remove the old ones.

PC specs:

Motherboard - Gigabyte UD58A
CPU - Intel Core i7 930
PSU - Antec 750w
Ram - 8G Kingston HyperX Blu
HDD - Samsung 850 Evo 250G SSD
- Seagate 1TB HDD
 
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M

MrExe300

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Aug 21, 2015
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I'm also experiencing those crashes too, I even have a Asus R9 390 strix, and my is only a week old. And when I was searching trough the internet looking for answers I found out on some sites that the crashes comes from AMD's latest drivers. As I understood it, it haves some problems with DirectX 11 games. Sometimes on Dx10 too.

I'll wait and see if AMD releases any new drivers soon, or else I will probably turn it back and get something from Nvidia instead. :)
 
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AMD4400

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Dec 10, 2010
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I have the Asus R9 390 STRIX OC and also have having crashes. I have had it for about ten days I get multiple crashes a day screen goes black and a consistent audio buzz, it occurs when during Video playback.
 
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F

f65d87s99j36x78r2

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Jul 26, 2010
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I have a new Asus Strix R9 390 - same problem - even worse. I can go into BIOS, but as soon as I exit and start Windows (8.1) it goes black within 5 seconds - don't even have time to log in. Is this the same bug?

(Asus Formula-Z with FX9590).
 
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Martin1982

Martin1982

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Sep 30, 2014
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Use forced voltage, is a setting in msi afterburner and use forced voltage is a check box in options. If you can't even startup it's kinda hard to change anything in Windows.
For this issue I can only recommend to check pci power pins, Psu is powerful enough? Is the card installed correct pushed all the way down to the pci express port?
 
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R

Rexer

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Apr 1, 2013
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So it was a power issue for your Asus card. That's interesting. I've pulling my hair for a couple of days deleting and installing drivers, updating stuff like my chipset and bios. I could boot up and run desktop applications but when I start a demanding game, it crashes. I'll give Afterburner a shot. Didn't even think about power issues because I have a 750w psu. Thanks.

 
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Martin1982

Martin1982

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Sep 30, 2014
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Me to i tried with 3 different Psu's 550w 650w 750w all corsair mid to high end. Nothing helped I just Got the black screen while the rest of the system would still run. but the little use forced voltage did it for me.
 
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Rexer

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Well, I tried using MSI Afterburner with some success. I can play Battlefield 3 and Hawken but not CoD AW. Every time I try to join a CoD AW multiplayer game, it quietly returns to the desktop, a long way from the black screens and crashes, so I'm pretty happy about that. So far, I updated the bios and system software, DirectX, got rid of everything that belong to my Nvidia 970 card (which there was a lot of) (Physx, Geforce Experience, etc,) and made sure I'm running the current AMD drivers, etc. I reinstalled the games that crash so the last thing I can think of is to check the registry and directories and get rid any backups. What a pain. Thanks for the Afterburner tip, Martin1982.
 
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R

Rexer

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Apr 1, 2013
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Finally. I got CoD AW to play. Apparently I didn't get rid of every AW file in the directories and registry. I found a 'free to use' Revo Uninstaller at Bleeping Computer and ran it after I uninstalled the game (again). I clicked the 'delete all' feature after the uninstall and it went through the registry, etc. deleting every trace of the game. Restarted my computer and reinstalled CoD AW. Now the game starts, plays the game, multiplayer. I guess my games were 'optimized' to play with the Nvidia 970 so the change to the AMD 390 made them unable to play. Wow, that was a lot of work trying to figure it out.
Thanks everyone for the help.
 
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f65d87s99j36x78r2

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As for mine going blank on entering Windows, I had to put my old video card back in. I then deleted all AMD Catalyst software, and downloaded the latest. Put the Strix R9 390 back in, and now I'm good to go!

Thx All.
 
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R

Rexer

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I did. It didn't see a change in the visual performance but it ran slightly cooler, lol. Core clock change from 1050 mhz to 1030 mhz went from 85c to 79c in Battlefield 3. Some games and programs just run hotter and the Battlefield games make a lot. Call of Duty AW in a full game went from 76c to 71c in multiplayer so it was cooler, too. These are peak temperatures in a mid-size case with noise pads inside. Corsair 330r case, with door panels closed.
 
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