Need a diagnosis on bad HD; can I fix this myself?

timetrapped

Reputable
Aug 19, 2015
3
0
4,510
I have a dual-boot Mac/Windows setup. One of my older hard drives has recently stopped working, and I'm hoping there's a way for me to get it working long enough to get the data off of it. I had moved a bunch of old files to it, and it died before I could run a backup. :(

I've tried a number of different things myself. It's formatted for Mac, Extended Journaled I believe?

When internal, booting: After the BIOS screen and before Chimera, I get this error message:

Code:
EBIOS read error: Device timeout Block 0x0 Sectors 0
It repeats 3 more times over several minutes before Chimera loads.

Mac: When Yosemite loads, a popup comes up telling me that it can't recognize the disk. I can chose to Initialize ..., Ignore, or Eject.

In Disk Utility, it will show up, but it doesn't show that there's a volume on it. (I can post a screenshot if needed.)

Windows: When I load Disk Management, a popup comes up telling me I must initialize the disk. I don't go any further than that because I'm not sure if that'll reformat the drive. (Again, can post screenshots if needed.)

As external connected through USB: Same results as above on either OS.

Sounds: I went to this page and listened to all the sound files, but the sounds my drive makes are not even remotely as severe as those are. The only abnormal sounds it makes are most frequently heard when the computer is booting and the drive is connected. It's that buzz-clicking sound that's normal when the drive is accessing information, except it's rhythmic, like a ticking. I can try to record it if that will help.

WD diagnostic and other data recovery software: It doesn't show up in the list of drives. And other than the WD diagnostic, I've only tried Mac data recovery software (Disk Warrior, etc).

I am willing to save up for data recovery as a last resort, but I want to make sure I've tried all I could to get the data off without spending any money.

Thanks for any help!
 
Solution
If the drive is ticking, it's a physical issue and is pretty much 0 chance of you doing anything yourself to fix it. You can try TestDisk to get the partition back if it happens to work with it, but from the sound of things, you need to get the thing repaired to get data from it.
If the drive is ticking, it's a physical issue and is pretty much 0 chance of you doing anything yourself to fix it. You can try TestDisk to get the partition back if it happens to work with it, but from the sound of things, you need to get the thing repaired to get data from it.
 
Solution
Hey there again, timetrapped!

Unfortunately, @hang-the-9 is right. Just because the abnormal sound your HDD makes is not listed in those particular examples, doesn't mean that there's nothing wrong with it physically (especially when it's clicking). :(
This would make recovering the data by yourself close to impossible. I'd recommend you to take a look at WD's Data Recovery Partners worldwide here: http://products.wdc.com/support/kb.ashx?id=a82Rgn
Once you are done with the data recovery, you can also check the warranty of your WD drive here: http://products.wdc.com/support/kb.ashx?id=OroYFn
If it's still covered, you should get in touch with our customer support and send an RMA request.

WD Support Contacts: http://products.wdc.com/support/kb.ashx?id=bwFhUL

Hope this was helpful. Best of luck! :)
SuperSoph_WD
 

TRENDING THREADS