fatal hardware error

srini_vishnu · Aug 20, 2015

i understand that due to bad sectors created in the drive it is not working and showing as fatal error. i have gone thru the WD Data Lifeguard Diagnostic tool, but all the tests were failed. product is still under warranty. even it is not formatting also. How to proceed further

Zimeroski · Aug 20, 2015

Since it would be under warranty I would contact the manufacturer to look into an RMA for the drive.

srini_vishnu · Aug 21, 2015

Zimeroski :

Thank you very much for the immediate reply.

This was bought in New York from online retail and using in India.

is it possible to replace in India

SuperSoph_WD · Aug 21, 2015

Welcome to the community, srini_vishnu!

I'm truly sorry to hear about your issues with the WD drive and the bad sectors on it. Since it's still under warranty, here you can find the contacts of our customer support: http://products.wdc.com/support/kb.ashx?id=koh61W
You will find the contacts for our Support center in India as well. Once you've sent your RMA request to them, you should be able to get your replacement soon enough!
You can also check this article from our knowledge base that explains the whole RMA process in details: http://products.wdc.com/support/kb.ashx?id=LvhHFS

Good luck! Hope this was helpful!

SuperSoph_WD

Search

fatal hardware error

srini_vishnu

Reputable

SuperSoph_WD

Zimeroski

Distinguished

srini_vishnu

Reputable

SuperSoph_WD

Glorious

TRENDING THREADS

Latest posts

Moderators online

Share this page