Hello guys, I recently received my custom built CyberpowerPC and have been unable to play intensive games such as DayZ without getting a "MACHINE_CHECK_EXCEPTION" error. Long story short, between the dump files and BlueScreenViewer, I have found the culprits: ntkrnlmp.exe and hal.dll. I have no idea how to fix this which is precisely why I came here to ask. Please answer as soon as possible. Thanks in advance.
ntkrnlmp.exe and hal.dll causing BSODs on new laptop
- Thread starter Qweeble
- Start date
saywhut
Honorable
- Sep 11, 2014
- 342
- 0
- 10,960
ntkrnlmp.exe is who knows what driver it could be.
Upload the dump here:
https://www.osronline.com/page.cfm?name=analyze
It will sometimes give you more information than BlueScreenViewer.
If you received the unit not too long ago, I would presume you don't have much installed, and I would honestly look at re-imaging as a viable option.
Upload the dump here:
https://www.osronline.com/page.cfm?name=analyze
It will sometimes give you more information than BlueScreenViewer.
If you received the unit not too long ago, I would presume you don't have much installed, and I would honestly look at re-imaging as a viable option.
http://www.osronline.com/dump/DA2.cfm There is my dump file. My GPU (970M) came pre-OCed but I underclocked it with MSI Afterburner. The laptop gives me good control over my fan considering I can turn it on and off at will and it seems like it does a good job temperature wise. I think it all lies in the log file IMO.
Games that are graphically intense or have large amounts of content in them tend to be the ones that crash (GTAV, DayZ, etc.) I already underclocked my GPU back to what it should be. Also, I'll get the dump file to you in a few minutes.
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17936.amd64fre.winblue_ltsb.150715-0840
Machine Name:
Kernel base = 0xfffff801`78417000 PsLoadedModuleList = 0xfffff801`786ec7b0
Debug session time: Fri Aug 21 16:15:40.542 2015 (UTC - 4:00)
System Uptime: 0 days 3:19:34.238
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
x86 Processors
If the processor has ONLY MCE feature available (For example Intel
Pentium), the parameters are:
1 - Low 32 bits of P5_MC_TYPE MSR
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of P5_MC_ADDR MSR
4 - Low 32 bits of P5_MC_ADDR MSR
If the processor also has MCA feature available (For example Intel
Pentium Pro), the parameters are:
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
IA64 Processors
1 - Bugcheck Type
1 - MCA_ASSERT
2 - MCA_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing MCA.
3 - MCA_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
4 - MCA_FATAL
FW reported a fatal MCA.
5 - MCA_NONFATAL
SAL reported a recoverable MCA and we don't support currently
support recovery or SAL generated an MCA and then couldn't
produce an error record.
0xB - INIT_ASSERT
0xC - INIT_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
0xD - INIT_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
0xE - INIT_FATAL
Not used.
2 - Address of log
3 - Size of log
4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
AMD64 Processors
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 0000000000000000
Arg2: ffffd001e359ef60
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
BUGCHECK_STR: 0x9C_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: DayZ.exe
CURRENT_IRQL: f
LAST_CONTROL_TRANSFER: from fffff80178bde745 to fffff801785669a0
STACK_TEXT:
ffffd001`e359ef28 fffff801`78bde745 : 00000000`0000009c 00000000`00000000 ffffd001`e359ef60 00000000`00000000 : nt!KeBugCheckEx
ffffd001`e359ef30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpMcaReportError+0xf5
STACK_COMMAND: kb
SYMBOL_NAME: ANALYSIS_INCONCLUSIVE
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x9C_GenuineIntel_ANALYSIS_INCONCLUSIVE
BUCKET_ID: X64_0x9C_GenuineIntel_ANALYSIS_INCONCLUSIVE
Followup: MachineOwner
---------
That is my dump file from ORS.
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17936.amd64fre.winblue_ltsb.150715-0840
Machine Name:
Kernel base = 0xfffff801`78417000 PsLoadedModuleList = 0xfffff801`786ec7b0
Debug session time: Fri Aug 21 16:15:40.542 2015 (UTC - 4:00)
System Uptime: 0 days 3:19:34.238
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
x86 Processors
If the processor has ONLY MCE feature available (For example Intel
Pentium), the parameters are:
1 - Low 32 bits of P5_MC_TYPE MSR
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of P5_MC_ADDR MSR
4 - Low 32 bits of P5_MC_ADDR MSR
If the processor also has MCA feature available (For example Intel
Pentium Pro), the parameters are:
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
IA64 Processors
1 - Bugcheck Type
1 - MCA_ASSERT
2 - MCA_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing MCA.
3 - MCA_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
4 - MCA_FATAL
FW reported a fatal MCA.
5 - MCA_NONFATAL
SAL reported a recoverable MCA and we don't support currently
support recovery or SAL generated an MCA and then couldn't
produce an error record.
0xB - INIT_ASSERT
0xC - INIT_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
0xD - INIT_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
0xE - INIT_FATAL
Not used.
2 - Address of log
3 - Size of log
4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
AMD64 Processors
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 0000000000000000
Arg2: ffffd001e359ef60
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
BUGCHECK_STR: 0x9C_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: DayZ.exe
CURRENT_IRQL: f
LAST_CONTROL_TRANSFER: from fffff80178bde745 to fffff801785669a0
STACK_TEXT:
ffffd001`e359ef28 fffff801`78bde745 : 00000000`0000009c 00000000`00000000 ffffd001`e359ef60 00000000`00000000 : nt!KeBugCheckEx
ffffd001`e359ef30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpMcaReportError+0xf5
STACK_COMMAND: kb
SYMBOL_NAME: ANALYSIS_INCONCLUSIVE
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x9C_GenuineIntel_ANALYSIS_INCONCLUSIVE
BUCKET_ID: X64_0x9C_GenuineIntel_ANALYSIS_INCONCLUSIVE
Followup: MachineOwner
---------
That is my dump file from ORS.
James Mason
Titan
- Jan 2, 2014
- 13,553
- 7
- 74,965
Hey, can you give us a Speccy screenshot so we can see your system information?
https://www.piriform.com/speccy
I'm willing to bet you need to update your drivers for your motherboard, but we need to find out what you have. You may also need to update your Intel drivers: http://www.intel.com/p/en_US/support/detect
https://www.piriform.com/speccy
I'm willing to bet you need to update your drivers for your motherboard, but we need to find out what you have. You may also need to update your Intel drivers: http://www.intel.com/p/en_US/support/detect
My laptop's 970M came with driver version 355.60, I downgraded it to 347-something in an earlier attempt to fix these issues, and am now back with driver version 355.60. I am pretty sure the chipset driver is also installed because CyberpowerPC sent me a driver disk in which I install drivers from and I remember clearly installing the chipset one. So what is my next option?
James Mason
Titan
- Jan 2, 2014
- 13,553
- 7
- 74,965
Sounds like GPU Driver issues, try the following:
If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.
To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html
You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.
After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
ALSO, What's your actual Laptop Model #? Cyberpower doesn't make laptops I don't think, but they may sell rebranded ones.
Is this your laptop? http://www.msi.com/product/nb/GE62-2QF-Apache-Pro.html#hero-specification
These "may" be the drivers for your laptop: http://www.msi.com/support/nb/GE62-2QF-Apache-Pro-5.html#down-driver&Win8.1 64
Download and install them all, EXCEPT FOR THE VGA DRIVERS, the driver discs are always garbage.
If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.
To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html
You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.
After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
ALSO, What's your actual Laptop Model #? Cyberpower doesn't make laptops I don't think, but they may sell rebranded ones.
Is this your laptop? http://www.msi.com/product/nb/GE62-2QF-Apache-Pro.html#hero-specification
These "may" be the drivers for your laptop: http://www.msi.com/support/nb/GE62-2QF-Apache-Pro-5.html#down-driver&Win8.1 64
Download and install them all, EXCEPT FOR THE VGA DRIVERS, the driver discs are always garbage.
James Mason
Titan
- Jan 2, 2014
- 13,553
- 7
- 74,965
Which driver?
And have you contacted Cyberpower? it's possible your stuff is damaged and needs to be shipped back.
James Mason
Titan
- Jan 2, 2014
- 13,553
- 7
- 74,965
Latest posts
-
-
-
-
Question The Genius Wave Reviews: Side Effects and Ingredients How Does It Work?
- Latest: geniuswaveprice
-
-
Facebook
Twitter
Instagram