Computer crash issue

Marshmallbro · Aug 21, 2015

my pc keeps crashing and showing the bluescreen, i used windows problem detector and it gave me these results:

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20150730-1707.dmp
sysdata.xml
WERInternalMetadata.xml

Does anyone know what it the problem would be?

Pc specs: AMD FX8350
r9 270x
8gb ram
asrock mobo
1tb hdd

MakotoSGT · Aug 21, 2015

Uninstall your GPU Driver and reinstall fresh ones.

See if it still persists.

Marshmallbro · Aug 21, 2015

MakotoSGT :

is there a way i can check if it is fixed

MakotoSGT · Aug 21, 2015

Marshmallbro :

Yep, Fire up a game.
start playing and see if you still get the BSOD.

Let me know after that.

Marshmallbro · Aug 21, 2015

MakotoSGT :

Marshmallbro :

Yep, Fire up a game.
start playing and see if you still get the BSOD.

Let me know after that.

Yeah, still got BSOD

MakotoSGT · Aug 21, 2015

Marshmallbro :

Lets get to troubleshooting.

answer these :-
What are your idle temps?
what are your max temps?
Have you OC'ed the card?
How dusty is the card?
You havent mentioned what PSU you got.

Download this and send me over a screen shot of a more detailed post.
http://www.nirsoft.net/utils/blue_screen_view.html

Marshmallbro · Aug 21, 2015

MakotoSGT :

Marshmallbro :

Lets get to troubleshooting.

answer these :-
What are your idle temps?
what are your max temps?
Have you OC'ed the card?
How dusty is the card?
You havent mentioned what PSU you got.

Download this and send me over a screen shot of a more detailed post.
http://www.nirsoft.net/utils/blue_screen_view.html

My idle temps r 25-30C
Not sure about my max temps but it says 36C
I havent OC'd the card
The card is a little dusty
I have an EVGA 500W 80+ PSU ( i had a CiT psu which i just upraged to day )

MakotoSGT · Aug 21, 2015

Marshmallbro :

I see.
So you're sure the PSU was functioning with the card before this started happening?
If so.
We can rule out its the card acting up.
but to make sure of that, you have to completely remove AMD drivers using a safe mode method. http://www.wagnardmobile.com/forums/viewtopic.php?f=5&t=92
Download and run this in safemode, remove everything AMD Related.

Then try the fresh installation.

And if it doesnt work.
I must say the card is acting up and you should send it in for warranty claim.

Method 2:
Its to try it out in a new computer, put load on the GPU and see if you get BSOD.
if issue comes, its the card.

Marshmallbro · Aug 21, 2015

MakotoSGT :

Marshmallbro :

I see.
So you're sure the PSU was functioning with the card before this started happening?
If so.
We can rule out its the card acting up.
but to make sure of that, you have to completely remove AMD drivers using a safe mode method. http://www.wagnardmobile.com/forums/viewtopic.php?f=5&t=92
Download and run this in safemode, remove everything AMD Related.

Then try the fresh installation.

And if it doesnt work.
I must say the card is acting up and you should send it in for warranty claim.

Method 2:
Its to try it out in a new computer, put load on the GPU and see if you get BSOD.
if issue comes, its the card.

I just ran FurMark for about 20 mins and no crash, i think it might be fixed. I will load up a game for about an hour and see if it is fixed. Thanks for all the help mate

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