Trying to find source of internet problem

Dumbgenius49

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Aug 24, 2015
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So here's the images that I'm going to be talking about

http://imgur.com/a/uCb8uSo

basically, the internet in my house went out a few days ago, and I can't find any way to fix it, mainly because I don't know the source of the problem.

Everything I've done so far to determine the source of the problem:
Turned everything off and back on, multiple times.

Called time warner to see if it was the modem, they said it wasn't.

At this point, I think there are three possible problems: wireless router is fried, patch panels are fried, or the cables running through the walls are fried.

To determine that it wasn't the router (not sure if this would even prove that it wasn't the router), I moved one of the cables with a lit up light (port 3), and moved it to another port (port 4). And I moved the cable that was in 4 to 3. The result was port 4 lighting up amd port three going dark. This is what made me think it can't be the router.

So now its either the patch panels or the cables. According to the switch, only ports 1 and 4 worked on one of the patch panels. So what I did what switch the blue cable that patched port 1 and the blue cable that patched port 2 in to each others places. The result was port 2 working and port 4 not.

Am I right to assume it's the wall cables? If so, how do I fix it?
 
Solution

gbb0330

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Apr 28, 2015
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patch panels and wall cables rarely go bad.

there are several things you can try.
plug in directly into the modem to make sure time warren is telling the truth. if modem is fine. move on to your router , if router is fine, go to the switch. if modem, router and switch work, go to patch panel / wall cables.

this is how your internet flows into your computer

time warner -> modem -> router -> switch -> patch panel -> wall jack -> your PC

basically you have to test each step to determine where is the failure.

do all of the above cable plugging / unplugging and if you still need help we can do some actual networking, with ipconfig, ping and tracert.

 
Solution

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