The system freezes, error code Kernel Power 41, completely random...but never happens when playing a game!

tophit101

Reputable
Jul 29, 2015
11
0
4,510
Hi guys, almost finished with my first ever build! Everything is running fine apart from this incredibly irritating issue which needs to be fixed before I can say the computer is good to go for regular use.

Specifically, my computer, almost completely randomly, loves to freeze itself. I turn it off by holding the power button as there is no longer any response on the screen, and it's as if nothing has happened. Event viewer says it was a Kernel-Power issue 41 (something along those lines), and since the first time it's happened, i've searched this on the web multiple times, reading about how unspecific this error is. Previously, it happened every single time I tried to install the latest update for my graphics driver, and sometimes downloading games and scrolling down my facebook feed liked to set it off as well. After that, I placed in a newer sturdier SATA cable for my hard drive. I also (which probably had a bigger impact) used a different cable to power the hard drive itself, as the cable I was using previously powered both the hard drive and disk drive. After this, I managed to install the graphics driver, alongside a decent number of games through Steam, with no issues. However, going through facebook again later, it happened again.

The strangest thing is, researching this issue tells me a lot of people have the issue in the middle of a game. In my case, that has never happened. Gaming is the most reliable function on this computer. My brother has played hour after hour of LoL on this computer with no issues (from what he told me), and last night I played Civilization V for about 4 hours straight. I quit the game after the session, and it froze soon after. It might have been facebook again, or some web page. I have also played DiRT Rally, the Mass Effect 2 demo, etc.

As a result, I think I can discount any hardware issues. If it was a problem with the hardware, then the games should be the things tripping the computer up because they are the most demanding tasks that the computer has been given. Which leads me to believe that this is a software issue, specifically something to do with the drivers. I can easily re-install Windows 7 (I had upgraded to 10) and be more selective with my drivers, installing the ones I actually need). I can only hope that this would work, the first time this computer froze was, incidentally, when I was in the process of downloading drivers (I downloaded them all online, even the wireless adapter which was working without drivers. And thinking back, I believe there were some strange errors that popped up when trying to install the sound drivers). Before I go through this, however, is there any other tests I can do? Other things I can take a look at? Any advice would be gratefully accepted! In the meantime, at least I can do Civ marathons.
 
Solution
Sounds like your computer has a hard time going to sleep mode with the current power schema that is currently setup in it. Try to create/change the current schema.

Another thing you could do is remove and re-add the RAM to the computer as it could be a bad memory connection even if the memory is good.

Please let us know if this works

RageGamingZone

Reputable
Jul 22, 2015
221
0
4,760
Sounds like your computer has a hard time going to sleep mode with the current power schema that is currently setup in it. Try to create/change the current schema.

Another thing you could do is remove and re-add the RAM to the computer as it could be a bad memory connection even if the memory is good.

Please let us know if this works
 
Solution
Kernel-Power issue 41
That is really the key to figuring out the issue.
Bottom line is that the OS is having problems managing the power for one of the devices on you computer.

Try changing the advanced power settings for your computer. Set it so nothing sleeps and everything is set to performance/full power. See what that does for ya.

Microsoft suggestions:
Power supply: Make sure that the power supply has enough wattage to appropriately handle the installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices, such devices can require more energy than the current power supply can provide consistently.
Check the memory: Verify the memory by using a memory checker. Verify that each memory chip is the same speed and that it is configured correctly in the system.
Also, if you've overclock this computer in any way try setting to it's normal clock rate.

my guess: power supply issue

Lastly, system specs would be nice to help us, help you.
 

tophit101

Reputable
Jul 29, 2015
11
0
4,510


Ok, here are the system specs:

CPU - AMD FX-6300 Black Edition (not done any overclocking on what came in the box)
PSU - Corsair Builder Series CXM 430W Semi-modular
RAM - 8GB 1866MHz DDR3 CL10 DIMM HyperX Fury Black Series
HDD - 1TB WD Blue
GPU - Asus AMD Radeon R7 250X 1GB
MOBO - MSI 970A-G43

I already checked how much power I should need (http://outervision.com/power-supply-calculator) and it recommended 362W, which means my 430W should be good enough.

I haven't overclocked the processor at all, however I am assuming that the Black Edition of the FX6300 hasn't been overclocked in the factory or something like that. I haven't done anything regarding overclocking.

I haven't done any sort of check on the memory yet, I'll make sure to put that on my list of things to do. I have already moved my stick of RAM to a different slot, and I've made sure that it's clicked in properly. If the RAM is at fault, I at least have a 2x4GB kit of the same brand that is to go into my personal build, so I can use those if needed.

A few of you have mentioned the power settings, that definitely sounds interesting. Thanks for your suggestions! I will get back to you with the results.
 

tophit101

Reputable
Jul 29, 2015
11
0
4,510
Ok, what I've done:

- Run the windows memory diagnostic. No errors detected.

- Placed the computer onto a high performance power plan, and changed the power settings to stop any of the components turning themselves off.

- Went into processor settings and turned off AMD overdrive.

I'm typing from the computer in question now, if it happens again then I think I will go ahead and re-install Windows 7.