- May 26, 2014
- 8
- 0
- 4,510
Hi, I recently bought a new gaming PC. When I am gaming the computer will randomly restart itself with no warning whatsoever. Once the computer turns on again it will say the usual 'Windows has recovered from an unexpected shutdown', within the problem details it says:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800DB964E0
BCP2: FFFFF8800509EAF8
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\082515-45084-01.dmp
C:\Users\xxx\AppData\Local\Temp\WER-117905-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0...
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I have searched up about this and people say that it is mainly because of driver issues. Since this computer is new I have all drivers up to date, I have installed all windows updates too yet I still experience this problems. I do not have an overclocked CPU. I have also downloaded BlueScreenView, I have opened the minidump file with this and it says the the main problems are dxgkrnl.sys, dgxgmms1.sys and nvlddmkm.sys which leads me to think I have an outdated version of DirectX? But I don't, it is fully up to date to version 11. Please tell me how I can fix this issue please? I really hate it. Thanks!
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800DB964E0
BCP2: FFFFF8800509EAF8
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\082515-45084-01.dmp
C:\Users\xxx\AppData\Local\Temp\WER-117905-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0...
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I have searched up about this and people say that it is mainly because of driver issues. Since this computer is new I have all drivers up to date, I have installed all windows updates too yet I still experience this problems. I do not have an overclocked CPU. I have also downloaded BlueScreenView, I have opened the minidump file with this and it says the the main problems are dxgkrnl.sys, dgxgmms1.sys and nvlddmkm.sys which leads me to think I have an outdated version of DirectX? But I don't, it is fully up to date to version 11. Please tell me how I can fix this issue please? I really hate it. Thanks!
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