AMD graphics drivers crashing while gaming

wajklake · Aug 29, 2015

I've tried it on a few different games and when the computer is colder they run longer but will still crash after a while. The issue only happens while gaming and i have tried to uninstall the drivers and reinstall them. I recently changed boot SSD and did a clean install. i have switched from an R9 270 to and R9 390. the issue was still there and sometimes worse with the 270.

system is asus m5a99fx pro motherboard
amd fx 6300 cpu
8 gigs of corsair vengence 1600mghz ram
XFX R9 390X
750 watt roswell PSU
crucial 240 gig SSD
x2 2tb WD green mass storage

Darkbreeze · Aug 29, 2015

Please post screenshots of your HWinfo sensor readings while a game is running. Since your system crashes when you run games, make sure your HWinfo window is already open before you open the game, so you can take screenshots of the HWinfo sensors before it crashes. Taking screenshots at both idle and under a gaming load would be even more helpful.

How to post images of hardware or test results in order to help with troubleshooting.

In order to help you, it's often necessary to SEE what's going on, in the event one of us can pick something out that seems out of place, or other indicators that just can't be communicated via a text only post. In these cases, posting an image of the HWinfo sensors or something else can be extremely helpful. Here's how:

*Click here for instructions on how to post images in Tom's hardware forums

Run HWinfo and look at system voltages and other sensor readings.

Monitoring temperatures, core speeds, voltages, clock ratios and other reported sensor data can often help to pick out an issue right off the bat. HWinfo is a good way to get that data and in my experience tends to be more accurate than some of the other utilities available. CPU-Z, GPU-Z and Core Temp all have their uses but HWinfo tends to have it all laid out in a more convenient fashion so you can usually see what one sensor is reporting while looking at another instead of having to flip through various tabs that have specific groupings.

After installation, run the utility and when asked, choose "sensors only". The other window options have some use but in most cases everything you need will be located in the sensors window. It usually takes three screenshots to capture all the reported sensor readings, so you'll need to scroll down the sensor window and capture the other sensors as well.

*Download HWinfo

wajklake · Aug 29, 2015

Darkbreeze :

Please post screenshots of your HWinfo sensor readings while a game is running. Since your system crashes when you run games, make sure your HWinfo window is already open before you open the game, so you can take screenshots of the HWinfo sensors before it crashes. Taking screenshots at both idle and under a gaming load would be even more helpful.

How to post images of hardware or test results in order to help with troubleshooting.

In order to help you, it's often necessary to SEE what's going on, in the event one of us can pick something out that seems out of place, or other indicators that just can't be communicated via a text only post. In these cases, posting an image of the HWinfo sensors or something else can be extremely helpful. Here's how:

*Click here for instructions on how to post images in Tom's hardware forums

Run HWinfo and look at system voltages and other sensor readings.

Monitoring temperatures, core speeds, voltages, clock ratios and other reported sensor data can often help to pick out an issue right off the bat. HWinfo is a good way to get that data and in my experience tends to be more accurate than some of the other utilities available. CPU-Z, GPU-Z and Core Temp all have their uses but HWinfo tends to have it all laid out in a more convenient fashion so you can usually see what one sensor is reporting while looking at another instead of having to flip through various tabs that have specific groupings.

After installation, run the utility and when asked, choose "sensors only". The other window options have some use but in most cases everything you need will be located in the sensors window. It usually takes three screenshots to capture all the reported sensor readings, so you'll need to scroll down the sensor window and capture the other sensors as well.

*Download HWinfo

it ran well after a full driver rest. might have just been that it had cooled down enough. looking at hw monitor about the time it crashed the GPU was around 54 to 56 with a clock of 1050 mhz for gpu and 1500 mhx for ram

Darkbreeze · Aug 29, 2015

So it probably wasn't temps on the GPU then. What model number is your Rosewill PSU and how old is it? It would be nice to see the PSU voltages under load. Personally, I don't trust HWmonitor or Open source monitor anywhere near as much as I do HWinfo. I've seen too many erroneous readings on those two utilities and will not use them when troubleshooting, but if you think your readings were accurate we'll assume you're right.

I'd suggest doing a full clean driver install using the DDU if you haven't done so yet. Any other method of driver removal is inadequate. If you have not already, use the DDU to do a clean sweep of existing drivers and reinstall the most recent driver version.

http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html

wajklake · Aug 29, 2015

so i ran the system you liked on a few different games and what i found was it would hold steady if i didnt have anything else up. meaning like a twitch stream or netflix. by itself the gpu did reach 67 degrees and vrm's up to around 72

Darkbreeze · Aug 29, 2015

Did you run the DDU and install the newest drivers?

What is your case cooling situation like? What is your case model, how many fans are installed and in what configuration? What is your GPU fan profile set to? You might need to address airflow and cooling, and maybe tailor your GPU fan curve a little bit higher as well.

You still don't mention what model of Rosewill PSU you have. Pretty much every Rosewill power supply ever made, aside from the Capstone series units, sucks.

wajklake · Aug 29, 2015

the PSU is a roswell hive 750. i havent run DDU yet but i have gone through and cleaned out drivers and reinstalled. the case im running is an azza solano 1000. i have 2 140 mm fans in the front for intake. a 240 mm fan on the side for intake. 120 in the back for exaust. and the top i have my 240 mm rad with 120 mm fans in a pull configuration. i have the fan profile on the gpu to self regulate but while i was doing some testing i did an override and let them spin at full power the temp was still climbing through the 50's and low 60's.

i do plan on upgrading as soon as i can looking at the phantexs enthoo evolve matx case with an intel system in it with a corsair PSU.

wajklake · Aug 29, 2015

i ran DDU and no big change. played game straight for about 3 hours with no crash as soon i i try to play netflix, youtube, or use xplit to stream i get maybe 5 to 10 minutes of play before drivers crash. could it be a system memory issue? or is it a power delivery?

Darkbreeze · Aug 30, 2015

That unit is built by Sirfa, which positively counts against them in my book. JonnyGuru rated the 1000w Hive unit as a 7.5 out of 10, with terrible voltage regulation and transient power issues. Not good.

Hardware secrets indicates that although the box for the 650w unit indicates "High quality Japanese capacitors", it does not in fact have them. It uses cheap Chinese caps.

While it's not the worst unit out there, it's not anywhere near very good either. If it has some miles on it, chances are good that the capacitors are degraded and it's probably not capable of pulling it's full rated load. Since your card calls for a 700w unit, at 750w with a rather mediocre power supply, that might not even be capable of it's rated capacity, chances are good, but by no means certain, that the PSU could be to blame.

Are you also overclocking the GPU card or the CPU?

wajklake · Aug 30, 2015

I has a slight UEFI overclock on the CPU I took that off and I don't touch graphics cards. yeah when I upgrade I'm looking into either an EVGA 850 watt or higher or a corsair in the same category. I did a clean install of windows again. I had found multiple driver files for AMD on 2 separate drives. reinstalling all of my programs. I'm hoping that it is the PSU cause I plan on getting a new one soon

Darkbreeze · Aug 30, 2015

You don't want a Corsair unit. Even their high end units, which does not include any of the CS, CX, RM or VS units, only the AX, HX and RMi units, seem to be problematic and we've seen a pattern of issues with them. I'd avoid them and go with a Seasonic or Super Flower made unit. The EVGA B2 and G2 units are priced very well and are made by Super Flower, based on the Golden Green and Leadex platforms, and are hard to beat at any price. Any of the newer Seasonic or XFX units are also very good quality.

wajklake · Aug 30, 2015

thankyou i will look into them. i did have to revert back to my original SSD because when i flashed my drive something happened and windows has an issue and will not boot. i will retry my games but i think you are right if my PSU is underpowered it needs to be changed out.

Darkbreeze · Aug 30, 2015

Good luck. If you have more questions at any time, just ask.

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