WD My Passport 500GB Format?

ThomaS_Sween · Sep 2, 2015

Hi Ive had my hard drive plugged into my LG smart tv, and the tv has formatted it so i can record live tv onto it. Prolem is that now i cant find it to re format it o my computer, tried disk managment but no joy?

Thanks in Advance

D_Know_WD · Sep 2, 2015

Hi there ThomaS_Sween,

Sorry that you are facing some issues with your WD drive.

Is the drive recognized by Device Manager and BIOS? In case it is not, you can try using a different USB cable as well as USB port.
Attaching the drive to a different system will not hurt as well.

You can try testing your drive with WD's Data Lifeguard Diagnostic tool as well. In case the HDD is not picked up by the Win version of the tool, you can try testing it with the DOS one as well. Afterwards, you can try writing zeros on it with whichever version works.(I assume that you don't need the data on the drive as you've tried to reformat it).

WD's DLG tool: http://products.wdc.com/support/kb.ashx?id=qCc0Eh
WD's DLG for DOS: http://products.wdc.com/support/kb.ashx?id=Qos2ii

Let me know how this goes,
D_Know_WD

mbarnes86 · Sep 2, 2015

Hi

If it appears in BIOS or device manager on a Windows PC but not anyware else and it is still recognised by the smart TV
it may have been formatted using a UNIX file format such as EXT3 which Windows does not recognise

As the WD expert said WD datalifeguard for windows probably can test it and also erase the begining of the disk so windows thinks it is a blank or new disk then can partition & format it.

(Then it will no longer work with the smart TV.)

regards
Mike Barnes

ThomaS_Sween · Sep 2, 2015

D_Know_WD :

tried the tool, and it stil doest display, drive works fine in tv tho, tried the DOS version using dos box but cant get it to run?

D_Know_WD · Sep 3, 2015

Most probably the HDD's format right now can't be properly recognized by BIOS.
You can try the Ubuntu Live CD approach. Just boot up Ubuntu from a CD or a flash drive, reformat the drive to NTFS let's say.
Check thread on Ubuntu: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode

Cheers,
D_Know_WD

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