Files from Hard Drive (particularly Hard Disk D:) have disappeared, not hidden, but completely deleted

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Jun 3, 2013
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10,510
Good day everyone, I need help. My files from the my PCs Internal Hard Disk (from drive D) have gone missing. If you're telling me that it is hidden, it is NOT. If you tell me it might have been placed somewhere, it is NOT. I've tried searching for it from all folders. I could say those files were GONE, surely. but what makes me wonder is that the folders where the files were hidden were there, but the files were not there. I have also seen how the files were mysteriously slowly disappearing until it stopped. I've tried using RECUVA, but unfortunately, the files I am looking for was not recovered.
BTW the OS i am using is Windows 8.1 SL 32-bit, 2.00 GB RAM. thanks for your help in advance.
 

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Jun 3, 2013
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10,510
thank's for your reply. (1) I can't connect to a network printer. It says "unable to connect". So (2) i restart the computer and then there's an unusual sound like a click. (3) the PC restarted unusually. then, that's it, the files are mysteriously slowly disappearing.
 

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i've tried the folder options, but still no files are seen.

 
Hey there, thank!

I'd recommend you run a diagnostic test tool on the drive (preferably the HDD manufacturer's). It will help you determine the health and SMART status of the HDD. You can check these thrid-party suggestions here, if you can't find such a utility on their website: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility
I'd also run a malware/antivirus scan on your computer and see if anything pops up there as well.
I think you should take a look at a couple of other threads from the community about third-party data recovery tools, maybe you will be able to find one that works: http://www.tomshardware.co.uk/forum/291895-32-best-data-recovery-software
http://www.tomshardware.co.uk/forum/280932-32-hard-drive-recovery

Keep us posted with the SMART data results though!
SuperSoph_WD
 


thank,

Very sorry to read of the trouble.

You've been quite methodical and others have mentioned some good techniques to consider the problem.

1. The description of the files sort of gradually disappearing though does have some quality of the situation in which a hacker gets in a system, encrypts the files and then in effect ransoms them- for a fee you get a key, but I think in that situation the files would still be listed, but be locked and require a password.

2. More likely: It may be that there was some kind of cascading disk failure after the spare sectors ran out and/ or, some kind of failure of the file structure so it can't see the addresses. This is called Lazy Drive or File Dropsy.

1 Are you saying that the folder names are still visible but are empty?
2. Are there any files that can be accessed in the same partition or drive?
3. What kind of drive and how old is it?

You can run a check for errors and bad sectors:

1. Open Windows Explorer
2. Right click on the D: volume
3. Click on Properties in the drop down menu: This panel wll also display Used space and Free space.Make a note of those quantities. If the Used space still has a positive value, you're still in the running.
4. Click on the Tools tab.
5.See "Error-checking"
6. Click on Check now and see what it says.

If the drive is pooesque, if it doesn't respond to recovery software it can be disassembled in a clean room and the platters mounted into anther drive and the files extracted. Not a free service, but easier than years of re-typing.

Let us know what you find out. I iimgine others more expert on drives will have more ideas.

I'm off to do a full backup right now!

Cheers,

BambiBoom

1. HP z420 (2015) > Xeon E5-1660 v2 six-core @ 3.7 / 4.0GHz > 32GB DDR3 ECC 1866 RAM > Quadro K4200 (4GB) > Intel 730 480GB (9SSDSC2BP480G4R5) > Western Digital Black WD1003FZEX 1TB> M-Audio 192 sound card > 600W PSU> Logitech z2300 > Linksys AE3000 USB WiFi > 2X Dell Ultrasharp U2715H (2560 X 1440) > Windows 7 Professional 64 >
[ Passmark Rating = 5064 > CPU= 13989 / 2D= 819 / 3D= 4596 / Mem= 2772 / Disk= 4555] [Cinebench R15 > CPU = 1014 OpenGL= 126.59 FPS] 7.8.15

2. Dell Precision T5500 (2011) > Xeon X5680 six -core @ 3.33 / 3.6GHz, 24GB DDR3 ECC 1333 > Quadro K2200 (4GB ) > Samsung 840 250GB / WD RE4 Enterprise 1TB > M-Audio 192 sound card > Linksys WMP600N PCI WiFi > 875W PSU > Windows 7 Professional 64> HP 2711x (1920 X 1080)
[ Passmark system rating = 3490 / CPU = 9178 / 2D= 685 / 3D= 3566 / Mem= 1865 / Disk= 2122] [Cinebench 15 > CPU = 772 OpenGL= 99.72 FPS] 7.8.15

.
 

thank

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Jun 3, 2013
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10,510
Keep us posted with the SMART data results though!
SuperSoph_WD[/quotemsg]

Good day SuperSoph_WD! this is the result of the diagnostic:

Date 2015/09/03 08:48:09

[PC Information]
Model Name All Series
Part Number System Version
Serial Number System Serial Number
OS Version Microsoft Windows 8.1 Single Language 6.3.9600
BIOS Version 1003
CPU Intel(R) Core(TM) i3-4150 CPU @ 3.50GHz
Physical Memory 2048MB RAM
Hard Disk Capacity 0 [Byte] 0.000 [KB]
Hard Disk Free Space Capacity 321,489,092,608 [Byte] 299.410 [GB]
Video Intel(R) HD Graphics 4400 version=10.18.10.3412
Screen Resolution 1366 x 768 Pixels
Color Quality True Color (32 Bit)
Sound Realtek High Definition Audio version=
Network Realtek PCIe GBE Family Controller version= MAC Address=AC:9E:17:B9:55:AD
Modem None
IDE Device 1 TOSHIBA DT01ACA050 FW version=MS1OA750
IDE Device 2 ASUS DRW-24F1ST a
IDE Device 3 None
IDE Device 4 None
IDE Device 5 None
IDE Device 6 None
Internet Explorer 9.11.9600.17937

PS-MICOM Version ""

[QFE Information]

CPU TEST DONE PASS
MEMORY TEST DONE PASS
DISPLAY ADAPTER TEST (1) DONE PASS (Intel(R) HD Graphics 4400)
DISPLAY SCREEN TEST DONE PASS
WAVE SOUND(RIGHT) DONE PASS
WAVE SOUND(LEFT) DONE PASS
NETWORK TEST (1) DONE PASS (Realtek PCIe GBE Family Controller)
USB TEST (1) DONE PASS (USB xHCI Compliant Host Controller)
USB TEST (2) DONE PASS (USB Root Hub (xHCI))
USB TEST (3) DONE PASS (Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D)
USB TEST (4) DONE PASS (USB Root Hub)
USB TEST (5) DONE PASS (Generic USB Hub)
USB TEST (6) DONE PASS (Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26)
USB TEST (7) DONE PASS (USB Root Hub)
USB TEST (8) DONE PASS (Generic USB Hub)
CD/DVD DRIVE TEST (E:\) SKIP -
HARDDISK DRIVE TEST (C:\) DONE PASS
HARDDISK DRIVE TEST (D:\) DONE PASS


 

thank

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Jun 3, 2013
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Hi there! Bambiiboom,

in reply to your questions:
1 Are you saying that the folder names are still visible but are empty?
YES
2. Are there any files that can be accessed in the same partition or drive?
YES
3. What kind of drive and how old is it?
TOSHIBA DT01ACA050, i don't know how old it is, what I know is that i just recently bought it around July of this year.


You can run a check for errors and bad sectors:
i've done it and it says "it has no error and no bad sectors"





 


thank,

That is perplexing.

I think the unliked has a very good idea- to backup all the available files while you can. As the failure mode is unknown, there is a possibility of a further deterioration.

the situation reminds ma a bit of my troublesome external drive a USB 320GB WD Passport. this has three partitions and several times over it's checkered career, the files in one prtition or another disppear and then return. I was never able to diagnose the problem. I think that at least one recovery occurred whn trying different USB ports- it always worked on the USB port nearest the motherboard on the three system I tried, whereas that was not the case on the front panel USB or further. I thinking in this regard that you might try the drive in another system and is possible a system that is nearer to the age of the card. I'm fumbling around a bit for an explanation, but this might eliminate something that the newer disk doesn't like in the older system BIOS- it's SATA III running on SATA II- which should be fine but,.. . You could even try it in USB enclosure just for variety.

> But, certainly backup everything that's available first.

I've read or scanned a few disk recovery articles but haven't yet seen these exact conditions. It doe seem to center on a collapse of the file structure.

> What were the numbers of the Free space and Used space?

Cheers,

BambiBoom

 

Hey there again, thank.

What tool did you use for this test?
I'd suggest you to look through the diagnostic utilities in the thread I shared with you in my previous post or to go to your HDD manufacturer's website and search for the brand-specific Hard Drive diagnostic utility.
The drive's SMART attributes is what we need in order to determine its health.
( https://en.wikipedia.org/wiki/S.M.A.R.T. )

SuperSoph_WD