Audio Problem (Hiccups/Stuttering)

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Rukeith

Rukeith

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Oct 14, 2014
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So a few days ago, i started getting occasional audio glitches (most common when watching youtube videos in chrome, though that might just be coincidental).

It's kind of hard to explain, but say for example someone in a video says the word "hello" and the glitch happens on the first letter, it would sound like "hhhhhhhhhhello..." and sort freeze on the "H" with glitchy effects for half a second or so. I think this sound is common with crashing before it BBOS's, but so far I haven't had any of those.

Nothing is overclocked, fresh install of Windows 10. I also tried recording when it happens with shadowplay, but it didn't pick it up on the recording at all.
 
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Dark antz1

Dark antz1

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Apr 28, 2014
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How is your sound output connected to your PC? Is your sound processed by your motherboard, graphics card or sound card? Do you have the latest audio driver for your motherboard/graphics card/ sound card. When you go onto the support page for your motherboard/sound card does the driver say it supports Windows 10?
Does this happen in games etc.? or just sound played through your browser. If so try another browser /firefox/MSEdge etc.

When you say you recorded, did the sound glitches occur but weren't picked up on the recording or you couldn't get any sound glitches while recording?

What IS do you have, is it up-to-date/ Full system scan been run recently?
 
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Rukeith

Rukeith

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Oct 14, 2014
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Ok so:

- Sound is coming from my rear motherboard audio output.
- Latest Windows 10 Audio Drivers
- Latest Graphics Drivers
- It happens in games also, but WHEN it happens is completely random. Could run fine for hours then suddenly occur.
- I shadow recorded when the sound problem occurred and when I played back the footage, the sound was completely fine.
- Bios Is one update away from most recent
 
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Dark antz1

Dark antz1

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I'm not really sure on the problem then because from what you have said I would pinpoint it to your speakers. However you said that the sound was skipping? While the clicks, pops, crackling, distortion etc could be caused by your speakers, repeating sounds would be generated by the computer. This usually happens if the processor gets overloaded/RAM restrictions or some kind of bottleneck. This is more prevalent in older builds however and would not relate to the build in your signature.
Therefore that only really leaves software bottlenecks where something is causing random freezes during audio processing. The only thing to suggest is to uninstall and re-install the audio driver:
http://www.asus.com/uk/Motherboards/H97MPLUS/HelpDesk_Download/
This is probably a Windows 10 problem and will be fixed with future updates. Until then, there isn't much you can do until the niggles are worked out, Or you can roll back to Windows 7/8.1
 
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Rukeith

Rukeith

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Oct 14, 2014
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You know I might just try that, fresh installing my Windows 8.1 over Windows 10. If the problem is gone, then I'd assume it was a software/operating system issue.

I'm using headphones, and the glitch definitely isn't distortion pops or crackles... It's like it stutters on one soundbite for less than half a second, as I said in my OP. If i were to watch something on YouTube and someone says "Hello" it doesn't repeat like "hel.hel.hel.hello" or anything, it freezes like "hhhhhhhhhh-ello" with a garbled robotic sound, hard to explain sorry lol.
 
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Rukeith

Rukeith

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Oct 14, 2014
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UPDATE: So i thought these issues might have come from my GPU, so i took out my 780 and put in my 660 ti for a day. Got the same thing, seems to be really random though. It can literally go hours and hours without any issues and suddenly, it happens. Usually when it happens ONCE, it's an indicator that it will happen again soon whether it's a few minutes or an hour away. I'll use MEMTEST to check my memory next...

UPDATE: An interesting thing happens when multitasking, especially with steam. When i watch a video in Google Chrome on youtube and then simultaneously open up steam, the audio starts to crackle and pop the more pages I look through in the store.... If i right click/refresh my desktop, it does the same thing... Could it maybe be a HDD issue? My SSD/HDD should get here soon (I've ordered them, not yet operating) and my current HDD has been active for roughly 4-5 years now, I believe I got it in 2010/2011.
 
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