- Mar 17, 2013
- 11
- 0
- 10,510
Hi everyone,
I'm trying to sort out a problem with my friends' laptop. They are on Windows 8.1 and they said they did something to it - I think it was something like they were trying to log out of one of the people in their house' skype user and log in to their user and they then deleted the Wi-Fi profile and then it stopped working - I don't really understand exactly what they did. But the laptop connects to other routers like my one and another BT router. Other Wi-Fi compatible devices in their house work on that router like their iPhones and iPads. I've researched online a lot about it and done quite a lot of different things to see if I can fix it for example doing complete a reset on the router, updating the driver through windows - the driver was up to date anyway.
When I try to connect to the router, it seems quite normal trying to connect to it and then it says something like 'this is taking longer than usual', then it says it can't connect to the network - try to resolve the problem or something - and I've done that where it does tests to try to find out the problem and fix it but they haven't worked.
Also after it fails to connect to the router, the router stops showing up in the Wi-Fi options and you have to go to 'Manage known networks' and click forget on the network, and then reboot the router for the laptop to see it again.
Laptop: Lenovo B590
Their router: BT Home Hub 4
I would so appreciate anyone that can help as this is a frustrating problem!
Cheers guys
I'm trying to sort out a problem with my friends' laptop. They are on Windows 8.1 and they said they did something to it - I think it was something like they were trying to log out of one of the people in their house' skype user and log in to their user and they then deleted the Wi-Fi profile and then it stopped working - I don't really understand exactly what they did. But the laptop connects to other routers like my one and another BT router. Other Wi-Fi compatible devices in their house work on that router like their iPhones and iPads. I've researched online a lot about it and done quite a lot of different things to see if I can fix it for example doing complete a reset on the router, updating the driver through windows - the driver was up to date anyway.
When I try to connect to the router, it seems quite normal trying to connect to it and then it says something like 'this is taking longer than usual', then it says it can't connect to the network - try to resolve the problem or something - and I've done that where it does tests to try to find out the problem and fix it but they haven't worked.
Also after it fails to connect to the router, the router stops showing up in the Wi-Fi options and you have to go to 'Manage known networks' and click forget on the network, and then reboot the router for the laptop to see it again.
Laptop: Lenovo B590
Their router: BT Home Hub 4
I would so appreciate anyone that can help as this is a frustrating problem!
Cheers guys
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