Motherboard (18mths old) - no boot, LEDs fade, power buttons unresponsive

ya93sin

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Sep 3, 2015
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Hi there,

I have been running a PC with the following hardware without issue since January 2014:
PSU: Corsair AX860i (power delivered to PSU via APC surge protector)
Mobo: ASUS Maximus VI Formula Z87
CPU: Intel i7-4770k
CPU cooler: Corsair H100i
RAM: Corsair Vengeance 2133MHz (2x8GB) (Red)
VGA: Gainward Phantom nVidia GTX 780Ti

Last week when trying to start up the PC, I heard a noise from the PC case. The motherboard did not beep as per usual and did not boot. The central LED on the motherboard pulsed on and off, but the Start/reset buttons were unlit.
I disconnected all peripherals, the PSU passed a self-test and paperclip test.
Putting the motherboard on its original cardboard box, I connected the CPU, cooler, RAM and power cables. In standby, the central LED lit up and pulsed, the Start button and reset button were brightly lit but then faded. The motherboard didn't boot & didn't POST. No motherboard beep, no Q-Code. The central LED remained lit, fading in and out. The Start/reset buttons were unlit and completely unresponsive.

Thinking the fault lied with the PSU, I sent that in for an RMA and received a new one. This also passed the self-test and paperclip test.

I then performed the following steps:
1. Disconnected all peripherals including GPU
2. Placed motherboard on original cardboard box
3. Cleaned sockets, RAM and Corsair H100i cooler with compressed air
4. Left RAM and H100i cooler connected
5. Connected the 24 pin power lead to the motherboard, the CPU 8&4 pin leads and a SATA lead for the pump
6. Connected the H100i 3pin to the motherboard and radiator 3pin fan to the motherboard

The same problem occurs - the central led pulses, the start/reset buttons fade out from brightly lit to unlit and are unresponsive. This is with two different PSUs. The issue still occurs even with the RAM disconnected.

Does anyone know of a solution or is this a clear-cut RMA case? Unfortunately I can't see any blown caps on the motherboard as it has some sort of armor on it. I've followed the ""No POST", "system won't boot", and "no video output" troubleshooting checklist"".

Images of setup: http://imgur.com/a/P4c3v
YouTube video of the issue: http://www.youtube.com/watch?v=JBCcWl-1BcU
 

westom

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Most have no idea what controls a power on or power off. A power controller (another component of the power system) makes that decision. Only way to say more requires a meter, requested instructions, and minutes of labor. Otherwise just start replacing good parts until something works. Those are your only two options.
 

ya93sin

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Thanks, so an RMA is probably best then? As this is in warranty at the moment. Do you know whether it's common for such failures to affect the CPU, RAM and GPU?
 

westom

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If the foundation of a house slowly fails, then doors stick. Many then plane doors - fix what they see - rather than first learn why doors are sticking and fixing the defect. Also called curing symptoms. You saw same here. Most wanted to randomly fix things rather than first learn how a computer works and what really is defective.

We still do not know what is defective. Provided was the only useful method to establish facts. A defective power system can boot and run a computer for months. Then as a defect gets worse, some other parts start acting flakey. Does that not sound familiar? Good diagnostic procedure gets numbers to see a defect as it is causing problems or before it causes problems. Without those numbers, then we can only speculate.

Well it is under warranty. So shotgun. Replace that maybe good part to see if it changes anythnig. It may cure the problem. Or may only cures symptoms. That is your only other choice if you do not do what takes much less labor and is layman simple.
 

Zerk2012

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Since you have already replaced the power supply I would say the motherboard is bad.
The power supply cuts on when the 5 volt rail is shorted until then it's in stand by mode only having power to that rail.
Their no reason to overcomplicate things a PC is a simple machine.
Since you have a Asus (the devil) motherboard you will need to contact their support first and jump through the trouble shooting hoops first.
 

ya93sin

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Sep 3, 2015
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To bring the whole thing to a close, ASUS was unable to fix the motherboard so I was given credit with the retailer equivalent to the original purchase price.