Power Supply Possible Problem (sudden shut down) FINALLY SOLVED

WCW1968

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I have been a member of Tom's for a long time with a different user name and email address. I lost all my info due to a major crash so I signed in with new handle.

However, I am experiencing random sudden shut down problems (Window 7 Ultimate). My specs are as follows:

Gigabyte FXA990-UD3 (Version 4) motherboard with UEFI bios With AMD FX8350 CPU
Thermaltake Elements Gaming case
Thermaltake TR2 RX 850 PSU Modular (this is a replacement from the original which failed)
16 GB (2x8) Skil Ripjaws DDR3 2400 (PC3 19200) memory
Radeon R9 280 100373L 3GB video card
(4) 2 GB Wd Black Hard drives
ASUS 16X BluRay

No overclocking. This problem just stared appearing randomly after a faile Win 10 upgrade. New clean install o0f Windows 7

When it shuts down I have to turn off the switch on the back of the PSU for the power button to work. When I restart no problem for quite a while, nothing to center on.

Any thoughts greatly appreciated. I am going to try switching the memory as I have another 16 GB.

Frustated! Thanks in advance.

WCW
 
Solution
Well I finally solved the problem. I kept switching things out and got no sudden shut downs. So, the last thing th switch was to put the AMD FX-8350 processor back in and the sudden shut downs reappeared. So, Now I have to contact AMD and see what they are willing to do. I doubt if they will believe me. The processor is only a few months old.
Good chance the problem is your PSU again. Unfortunately the TR2 series were not very good. The linked list has the TR2 RX series listed as a Tier 5 (Replace immediately, dangerous) product. This list was last updated 12/2014.
https://community.newegg.com/eggxpert/computer_hardware/f/135081/t/45344.aspx
It used to be tier 5 in Toms list also (http://www.tomshardware.com/forum/id-2547993/psu-tier-list.html) but has been dropped from the list. You can check this list and see which current ThermalTake models are decent.
If you replace that PSU I recommend, especially with your specifications, that you choose something from Tier 1 or 2 on the Tom's Hardware list.
 

WCW1968

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Thanks

Just ordered new PSU


EVGA SuperNOVA 220-P2-0850-X1 850W ATX12V / EPS12V SLI Ready CrossFire Ready 80 PLUS PLATINUM Certified Full Modular Power Supply

Happened to be a$20 rebate as well

Thanks

WCW
 

WCW1968

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I installed the EVGA SuperNOVA 220-P2-0850-X1 850W power supply. I am still suffering sudden shut downs. At first I thought it was video streaming on Windows Media Player perhaps causing a heat problem.. So, using CPUID Hardware Monitor Pro, I streamed the same video on which the computer had previously shut down and watched the temps while streaming. Np problem. The CPU system was steady at about 53 degrees C and the core about 44-45 C. After closing the video the temps dropped backed to the mid 30s which seems to be the baseline idling temp. Light usage put it in low to mid 40s.

The GPU temp was a steady 37 degrees C.and has the latest Radeon drivers installed.

After a sudden shut down when I restart the computer the CPU fan sounds like a rocket ship for a few seconds.

I am thinking of swapping the memory out. I have 4 sticks of 4GB Skil DDR3 1333 memory that is not as fast as the installed memory, but I am not overclocking anything.

I can also swap out the GPU if necessary.

The motherboard and CPU are about three months old.

I am at a loss and it is frustrating for the sudden shut downs, the last being while I was doing a Google search.

Any ideas would be greatly appreciated.

Thanks

WCW

 
Chasing memory problems is usually really time consuming and frustrating. I just looked at your motherboard (this is it, correct; http://www.newegg.com/Product/Product.aspx?Item=N82E16813128514
http://www.gigabyte.us/products/product-page.aspx?pid=4672#sp ) and it is not certified for DDR3 2400. That could be the problem.
Go ahead and try your 1333 RAM, see if that doesn't solve it. You could also go into the UEFI/BIOS and underclock your current ram to, say, 1600. You wouldn't see any real world difference.
Keep us posted, especially if the 1333 RAM solves the problem.
 

WCW1968

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The bios is only recognizing the 2400 memory as 1333 so it it is already well underclocked. Maybe clocked too low?

 


I guess it could be too low, but don't think so. Try the other 4 sticks and see what happens; I make this suggestion because testing RAM becomes a really laborious task and it the pc runs with the older 4 sticks you have solved the problem.
There are other things that can be causing the problem, but try to work on one thing at a time so that you know what the problem was.. BTW, are you still on Windows 7?
P.S. Edit: Since this is NOT solved I 'unselected' the best answer; hopefully others will read and post.
 

WCW1968

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I am still on Windows 7. My computer upgraded to Windows 10 and it crashed my system to the point of a disaster. I lost a lot of files. Fortunately I had a backup image, but not the very latest status of my computer. FWIW Windows 10 has crashed two other computers after an upgrade from Windows 7. A hard problem since the shutdowns occur sporadically. My computer shut down last night on a Google search, but has been fine ever since.;

Thanks, I will switch the memory today. I did a memtest on the existing memory and it found no errors.
 


If you go to the Windows 10 forum, there is a 'sticky' at the top to help you make an ISO (either disc or flash drive) so that you can later do a clean install of W10. Someone also indicated there is a way to do the ISO image install without losing files. When you decide or it gets to the point of reinstalling 10, then you can use the image to do so. It's a good tutorial.
 

WCW1968

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Well, it is NOT the memory, I swapped out the memory for sticks of Corsair Dominator 1600 and just got another shut down. I will now try swapping the Video card which is still a Radeon, but not as powerful. I also have another CPU that is an FX-8130 and will try swapping that out if the video card does not solve the problem.

If it still shuts down at that point the only thing left is the Motherboard.

I don't believe or know if there is anything in the Windows 7 installation that could cause this problem ,however I don't think so since I had a clean install running and it was also shutting down so I have to believe it is hardware related. The installation that is on my computer now is a backup image.
 


Have you checked in "Event Viewer" to see if there are any clues therein (in the start window type 'event viewer' and the first entry should be the program-rt. click and open as administrator). When my wife's MSI board failed I found only two 'critical event' entries out of about 200 that pointed directly to the mobo: Both indicated a shutdown or error with the AMD Northbridge. All the rest of the critical errors appeared random and different. New mobo solved the problem (but I also upgraded the CPU and ram). As you are doing, I checked everything: replaced RAM, replaced PSU (a good thing as the one in her system was getting old); tried a diff. processor; ran memtest for hours and hours (never found anything, but testing the RAM in another similar system found two suspicious sticks that would not allow boot, replaced under warranty).
I really don't think it is your W7 install causing this; OS problems often/usually show up as bsod's or just plain failures to load or some programs just don't work correctly, as opposed to shutting down the PC.
You are doing a good job of troubleshooting; I guess it could be the video card and changing that is worth a try, but most of the time (though not always) a faulty video card will cause problems when under load such as gaming.
Have helped a couple people in the last two years where their problem ultimately was the CPU: So changing that is a good plan, and even a call to AMD might be in order. Processors are usually so dependable that we tend to think they never fail, but they do.
And you are right: if the video card change and cpu change doesn't solve the problem, then it will come down to the mobo. One of the things that can happen is the mobo circuit protection is "discovering" or "detecting" a power surge or drop and shutting down the PC. From other threads and forums, this action can pop-up a notice of the detection, and there should be something in the event viewer. Sometimes these shut downs are for real, but several of the the threads I have read, here and at another forum, revealed that the circuit protection on the mobo was defective or too sensitive.
Sorry for the long answer, but am heading off to appointments and work, won't be back on for some time. Please continue to keep us posted.
 

WCW1968

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Just for info, everything is on a large UPS.

Checked the event viewer logs and there is an error message at about the time of the shut down, bit it does not give much info, Just Service Stopped. Nothing Else.

Thanks for the input!

WCW
 

WCW1968

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Respectfully, that is easy to say, but not practical to me. You are suggesting that I discard a $179 PSU that gets extremely high ratings everywhere I look.

Secondly, the new power supply is doing the same thing as the original 850 watt Thermaltake power supply which sort of indicates that it is not even a PSU issue and ther is probably nothing wrong with the Thermaltake. I don't believe in coincidences like that.

I am going to install the Thermaltake in another computer that does not have shut down issues and see what happens.

Thanks for the input! :)
 

WCW1968

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At this point, I have pretty much decided where the problem lies. I now have everything new from the original installation except for the motherboard.

My last switch was a slightly slower CPU AMD FX8130 down from an FX8150.

I also changed the video card to a slightly less powerful one.

No sudden shut downs for two days.

So, now I will switch out the video card and put the Radeon R9 280 100373L 3GB video card back in the loop and see what happens.

If no sudden shut downs I will put the FX8150 CPU back in and see what happens.

It would seem at this point that it SHOULD be one or the other but who knows.

Also I put the hard disk with my current operating system on another similar computer (same chipset) and there were no sudden shut downs, so I think I can eliminate any operating system problem.

I am getting there but it has taken a while. I will give it a few more days in its current state to see if I get any shutdowns.

Thanks for the input

WCW
 

WCW1968

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Well I finally solved the problem. I kept switching things out and got no sudden shut downs. So, the last thing th switch was to put the AMD FX-8350 processor back in and the sudden shut downs reappeared. So, Now I have to contact AMD and see what they are willing to do. I doubt if they will believe me. The processor is only a few months old.
 
Solution


Sorry I have been absent for so long, but it has been a really difficult and busy couple of months, and as of right now it doesn't look like much change in that; but had a few minutes to look at the thread again so here I am.
Nice job of trouble shooting and patience; I am truly happy that you were able to find the problem. This is the second or third thread in the last ~3yrs. where the problem was the CPU. The one I spent the most time on was also an AMD processor. I am not saying they are bad, it is all that I run on my computers at this time ('cept my laptop) and never had an issue with them, but I will remember these threads when I next build a PC.
As you know CPU's very rarely go bad (remember that there are millions and millions of them out there being used every day) so they are, as you found out, rather difficult and time consuming to track down.
You shouldn't have any problem with AMD; After telling them (if they even ask) how you determined it was the CPU I am sure they will help you out. I have dealt with them twice and they were quite helpful.
My apologies for the long post, and again - Congratulations on solving the problem.
 

WCW1968

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Sorry I have not updated this post. I had knee surgery and it put me out of commission. Turns out it is not the CPU but rather the Gigabyte 990FXA-UD3 Rev 4 which was almost new. That motherboard will run an AMD FX8150 fine but will not run the FX8350 with sudden shut downs. I put in a Gigabyte 990FXA-UD5 R5 motherboard and the AMD FX8350 has not shut down once.

Gigabyte Support agreed the motherboard and sent me a shipping label to send it back to the for replacement.

Thanks for all the help, and sorry for the late update, but the SUDDEN SHUT DOWN problem is finally GONE!

 
Glad to hear it wasn't the CPU; I was starting to get a little worried about AMD.
How did the knee surgery go? My best wishes for a speedy and successful recovery. Much as I hate Physical Therapy (also know as Physical Terrorist) it is my understanding that the P.T. is much more important to complete and follow-through with when the knee has been operated on: Trust me, I know Lots of people who have had knee surgery and they have all told me this - especially the ones who opted out of PT and their knee never really fully recovered.
Hang in there, it will bet better.
And now, at least, you don't have to worry about the freaking PC acting up!
Happy Thanksgiving!
 

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