- Sep 9, 2015
- 2
- 0
- 4,510
I'll try to keep this a succinct as possible. I ordered my first custom PC from cyberpowerpc on 2/2013, so it's a little over two years old now. It has been running well, apart from some minor issues (power button dislodging from case, headset and mouse included were junky). Nothing worth crying over until two weeks ago, when I woke up to find my computer wouldn't start. No fans, no lights, nothing. I did some searching online and found a method of using a paper clip to test the power supply, and concluded it was the issue, so I ordered a brand new EVGA supernova 750 G2. First I used the PSU tester that came with the new power supply to test the old one, and it did turn on (fans whirring) so I connected everything to the old PSU and still no go. So I disconnected everything and systematically starts reconnecting until I reached a point that the MB and other components would start as long as the graphics card was not installed and connected to power. I thought maybe this meant the power supply was insufficient after all, and decided to try the new one. I installed it, connected components one by one, and managed to get everything to start up, even with the graphics card. So I closed up the case and returned the computer to its usual spot, plugged in all the peripherals, and then...no starting. I checked to make sure it wasn't the surge protector or the outlet, and then started from the bottom again connecting components one by one, but this time I could only get the power supply fan to turn on with the tester; nothing else worked. At spoke to cyberpowerpc tech support, whose only advice was to have the graphics card tested at best buy. So I decided time for some professionals and took my computer to a reputable repair shop nearby.
Today I have learned that they have diagnosed that the MB, graphics card AND new power supply are not functioning. I'm at a loss as to how this all happened, or even what could have been the original problem. The techs mentioned that the power supply could have blown when it was hooked to the bad Mb, but weren't sure why their own power supply didn't blow as well. I trust they are being honest with me, but I'm still left with a lot of questions. If anyone has any insight or suggestions on how this could have happened and whether it is worth replacing these parts or simply going for a new computer (current HD is Ok), I would greatly appreciate it. Below I'm pasting the original computer specs from cyberpowerpc.
BASE_PRICE: [+1329]
BLUETOOTH: None
CARE1: Ultra Enhanced Packaging Solution - Protect Your Dream System During Transit [+19]
CAS: * Azza Genesis 9000 Full Tower Gaming Case w/ 2 x 230mm fans, 4x Easy Swap HDD, Dual Power Supply Support, & front USB 3.0 Port (Black Color)
CASUPGRADE: None
CD: 24X Double Layer Dual Format DVD+-R/+-RW + CD-R/RW Drive (BLACK COLOR)
CD2: None
COOLANT: Standard Coolant
CPU: Intel(R) Core™ i7-3820 Quad-Core 3.60 GHz 10MB Intel Smart Cache LGA2011 (All Venom OC Certified)
CS_FAN: Maximum 120MM Case Cooling Fans for your selected case [+9]
ENGRAVING: None
FA_HDD: None
FAN: Asetek 510LC Liquid Cooling System 120MM Radiator & Fan (Enhanced Cooling Performance + Extreme Silent at 20dBA) (Dual Standard 120MM Fans (Push-Pull) [+9])
FLASHMEDIA: None
FREEBIE_VC: None
FREEBIE_VC2: None
GLASSES: None
HDD: 2TB (2TBx1) SATA-III 6.0Gb/s 64MB Cache 7200RPM HDD (Single Drive)
HDD2: None
IEEE_CARD: None
IUSB: Built-in USB 2.0 Ports
KEYBOARD: AZZA Multimedia USB Gaming Keyboard
MEMORY: 16GB (4GBx4) DDR3/1600MHz Quad Channel Memory (Corsair or Major Brand)
MONITOR: None
MONITOR2: None
MONITOR3: None
MOTHERBOARD: (3-Way SLI/CrossFireX Support) ASUS P9X79 LE Intel X79 Chipset Quad Channel DDR3 ATX w/ Remote GO!, 7.1 HD Audio, GbLAN, 3 Gen3 PCIe X16, 2 PCIe X1 & 1 PCI [+20]
MOUSE: AZZA Optical 1600dpi Gaming Mouse with Weight Adjustable Cartridge
NETWORK: Onboard Gigabit LAN Network
OS: Microsoft(R) Windows 8 (64-bit Edition)
OVERCLOCK: No Overclocking
POWERSUPPLY: 800 Watts - Standard 80 Plus Certified Power Supply - SLI/CrossFireX Ready
RUSH: No Rush Service, Estimate Ship Date 10 Business Days
SERVICE: STANDARD WARRANTY: 3-YEAR LIMITED WARRANTY PLUS LIFE-TIME TECHNICAL SUPPORT
SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO
SPEAKERS: None
TABLET: None
TEMP: None
TUNING: None
TVRC: None
USB: None
USBFLASH: None
USBHD: None
USBX: None
VIDEO: NVIDIA GeForce GTX 670 2GB 16X PCIe 3.0 Video Card [+213] (EVGA Superclocked [+0])
VIDEO2: None
VIDEO3: None
WNC: None
Today I have learned that they have diagnosed that the MB, graphics card AND new power supply are not functioning. I'm at a loss as to how this all happened, or even what could have been the original problem. The techs mentioned that the power supply could have blown when it was hooked to the bad Mb, but weren't sure why their own power supply didn't blow as well. I trust they are being honest with me, but I'm still left with a lot of questions. If anyone has any insight or suggestions on how this could have happened and whether it is worth replacing these parts or simply going for a new computer (current HD is Ok), I would greatly appreciate it. Below I'm pasting the original computer specs from cyberpowerpc.
BASE_PRICE: [+1329]
BLUETOOTH: None
CARE1: Ultra Enhanced Packaging Solution - Protect Your Dream System During Transit [+19]
CAS: * Azza Genesis 9000 Full Tower Gaming Case w/ 2 x 230mm fans, 4x Easy Swap HDD, Dual Power Supply Support, & front USB 3.0 Port (Black Color)
CASUPGRADE: None
CD: 24X Double Layer Dual Format DVD+-R/+-RW + CD-R/RW Drive (BLACK COLOR)
CD2: None
COOLANT: Standard Coolant
CPU: Intel(R) Core™ i7-3820 Quad-Core 3.60 GHz 10MB Intel Smart Cache LGA2011 (All Venom OC Certified)
CS_FAN: Maximum 120MM Case Cooling Fans for your selected case [+9]
ENGRAVING: None
FA_HDD: None
FAN: Asetek 510LC Liquid Cooling System 120MM Radiator & Fan (Enhanced Cooling Performance + Extreme Silent at 20dBA) (Dual Standard 120MM Fans (Push-Pull) [+9])
FLASHMEDIA: None
FREEBIE_VC: None
FREEBIE_VC2: None
GLASSES: None
HDD: 2TB (2TBx1) SATA-III 6.0Gb/s 64MB Cache 7200RPM HDD (Single Drive)
HDD2: None
IEEE_CARD: None
IUSB: Built-in USB 2.0 Ports
KEYBOARD: AZZA Multimedia USB Gaming Keyboard
MEMORY: 16GB (4GBx4) DDR3/1600MHz Quad Channel Memory (Corsair or Major Brand)
MONITOR: None
MONITOR2: None
MONITOR3: None
MOTHERBOARD: (3-Way SLI/CrossFireX Support) ASUS P9X79 LE Intel X79 Chipset Quad Channel DDR3 ATX w/ Remote GO!, 7.1 HD Audio, GbLAN, 3 Gen3 PCIe X16, 2 PCIe X1 & 1 PCI [+20]
MOUSE: AZZA Optical 1600dpi Gaming Mouse with Weight Adjustable Cartridge
NETWORK: Onboard Gigabit LAN Network
OS: Microsoft(R) Windows 8 (64-bit Edition)
OVERCLOCK: No Overclocking
POWERSUPPLY: 800 Watts - Standard 80 Plus Certified Power Supply - SLI/CrossFireX Ready
RUSH: No Rush Service, Estimate Ship Date 10 Business Days
SERVICE: STANDARD WARRANTY: 3-YEAR LIMITED WARRANTY PLUS LIFE-TIME TECHNICAL SUPPORT
SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO
SPEAKERS: None
TABLET: None
TEMP: None
TUNING: None
TVRC: None
USB: None
USBFLASH: None
USBHD: None
USBX: None
VIDEO: NVIDIA GeForce GTX 670 2GB 16X PCIe 3.0 Video Card [+213] (EVGA Superclocked [+0])
VIDEO2: None
VIDEO3: None
WNC: None
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