Hi guys,
Please excuse the large post. I’ve tried to include everything that seems relevant.
System specs:
OS: Windows 7 Home Premium SP1 64bit
CPU: Intel i7-2600k @ 3.4Ghz
Memory: 16GB Corsair Vengeance
Video card: Nvidia GTX 970 4096mb GDDR5 (current driver installed: 353.06)
Drives: SSD C: where Windows and Adobe Creative Cloud are installed and an HDD E: for data and where other applications including games are installed.
RAM, SSD, CPU, PSU and Motherboard all approx 4 years old at this point. Other components have been upgraded more recently (mostly within the last year).
While using my PC I received a BSOD “Memory Management” (wfplwf.sys) about a week ago. Restarted and used the machine for maybe 30 minutes before receiving the same BSOD again. After restarting again I was able to use the PC for the rest of the night, including having an extended gaming session online with friends – no crashes. Since then and over the last week I’ve had a variety of issues.
Upon boot Windows explorer perpetually crashing and restarting until I reset the machine via the start menu. This has only occurred once, almost a week ago.
While rendering in Adobe After Effects received a BSOD “Bad Pool Header” (not recorded in BlueScreenView). This same render was then repeated and didn’t create issues.
Adobe Premiere CC 2014 began crashing on project open after having worked fine the night before. Upgraded to CC 2015 and now Premiere won’t open at all, produced error 0xc0000005. Attempting to uninstall Premiere CC 2015 gave me BSOD “Page Fault in Nonpaged Area” (1394ohci.sys).
Firefox has been crashing regularly since the initial bluescreen.
Occasionally noticing single pixel width, horizontal, brightly coloured lines appearing on desktop wallpaper, images, workspaces and websites.
Nvidia driver update fails to install from default set up, from clean install and from redownloading, unpacking and attempting to install. Had to system restore to get old drivers back.
SFC Scannow states some files corrupt but unable to repair all.
Windows attempts to install auto updates on shut down. Freezes on “Installing update 3 of 17” and had to hard reset. Chkdsk for E: (Data HDD) auto performs on the start up and all seems in order.
Attempted to install a steam game on E: (Data HDD) to see whether it would install and launch where other items seem to be failing to install. Game installation completes but when trying to launch it I receive BSOD “System Service Exception” (not recorded in BlueScreenView). Upon attempting to launch it again I receive a game engine crash shortly after reaching the main menu with error mentioning kernelbase.dll. Other users who have encountered this same error report solving it by “factory resetting” their PC and due to corrupt kernelbase.dll.
BSOD “Memory Management” (ntoskrnl.exe) during a scan.
Discovered that my paging file settings were limited to 800mB. Changed settings to min 4 and max 8GB.
Chkdsk /f /r for C: (OS SSD) scheduled and runs on reboot. Simply stated “The Volume is Clean”.
Upon logging into windows I receive a notification stating that Windows has created a temp paging file because of a problem which occurred with my paging file configuration when starting the computer. The paging file takes up almost all that remains of my SSD space (leaving less than 2GB free). I’ve again changed the settings to limit its size to min 4 max 8GB to leave more manageable disk space on C:.
Ran Ccleaner for normal clean and registry. Cleaned up a lot of stuff but no noticeable improvements. Was able to uninstall Premiere CC 2015 with Ccleaner.
On restart, chkdsk for C: (OS SSD) runs properly. Deletes 2 orphan file segments & 6 index entries. Cleaned up 587 unused index entries & security descriptors. No noticeable improvements. (Full log available if needed.)
This morning, on start up windows hangs at “Please Wait” prior to user log on screen. Hard reset. Log in screen appears normally.
--
Those are all the issues which have occurred, relatively in order so far. I was encountering none of these problems prior to the initial BSOD a week ago.
Scans with MalwareBytes and MSE have come up clean and I exercise caution with installers and downloads. I hadn't installed any new software or hardware immediately prior to the problems beginning. Temps appear normal. I’m not overclocking anything.
I tried a system restore in the early days of the problems. Did not solve the issue. I went to roll back to an earlier restore point but i may have accidentally cleared my restore points when running a disk clean up (I know, I know).
My understanding of this stuff is moderate at best. Initial thought after the first BSODs was the RAM needed replacing. Since the myriad of other issues have cropped up I’m now wondering if this is more likely a system file issue. I’m guessing there’s more to be done with sfc scannow or Windows repair installs. Any advice on next steps would be hugely appreciated. Thanks for taking a look!
Please excuse the large post. I’ve tried to include everything that seems relevant.
System specs:
OS: Windows 7 Home Premium SP1 64bit
CPU: Intel i7-2600k @ 3.4Ghz
Memory: 16GB Corsair Vengeance
Video card: Nvidia GTX 970 4096mb GDDR5 (current driver installed: 353.06)
Drives: SSD C: where Windows and Adobe Creative Cloud are installed and an HDD E: for data and where other applications including games are installed.
RAM, SSD, CPU, PSU and Motherboard all approx 4 years old at this point. Other components have been upgraded more recently (mostly within the last year).
While using my PC I received a BSOD “Memory Management” (wfplwf.sys) about a week ago. Restarted and used the machine for maybe 30 minutes before receiving the same BSOD again. After restarting again I was able to use the PC for the rest of the night, including having an extended gaming session online with friends – no crashes. Since then and over the last week I’ve had a variety of issues.
Upon boot Windows explorer perpetually crashing and restarting until I reset the machine via the start menu. This has only occurred once, almost a week ago.
While rendering in Adobe After Effects received a BSOD “Bad Pool Header” (not recorded in BlueScreenView). This same render was then repeated and didn’t create issues.
Adobe Premiere CC 2014 began crashing on project open after having worked fine the night before. Upgraded to CC 2015 and now Premiere won’t open at all, produced error 0xc0000005. Attempting to uninstall Premiere CC 2015 gave me BSOD “Page Fault in Nonpaged Area” (1394ohci.sys).
Firefox has been crashing regularly since the initial bluescreen.
Occasionally noticing single pixel width, horizontal, brightly coloured lines appearing on desktop wallpaper, images, workspaces and websites.
Nvidia driver update fails to install from default set up, from clean install and from redownloading, unpacking and attempting to install. Had to system restore to get old drivers back.
SFC Scannow states some files corrupt but unable to repair all.
Windows attempts to install auto updates on shut down. Freezes on “Installing update 3 of 17” and had to hard reset. Chkdsk for E: (Data HDD) auto performs on the start up and all seems in order.
Attempted to install a steam game on E: (Data HDD) to see whether it would install and launch where other items seem to be failing to install. Game installation completes but when trying to launch it I receive BSOD “System Service Exception” (not recorded in BlueScreenView). Upon attempting to launch it again I receive a game engine crash shortly after reaching the main menu with error mentioning kernelbase.dll. Other users who have encountered this same error report solving it by “factory resetting” their PC and due to corrupt kernelbase.dll.
BSOD “Memory Management” (ntoskrnl.exe) during a scan.
Discovered that my paging file settings were limited to 800mB. Changed settings to min 4 and max 8GB.
Chkdsk /f /r for C: (OS SSD) scheduled and runs on reboot. Simply stated “The Volume is Clean”.
Upon logging into windows I receive a notification stating that Windows has created a temp paging file because of a problem which occurred with my paging file configuration when starting the computer. The paging file takes up almost all that remains of my SSD space (leaving less than 2GB free). I’ve again changed the settings to limit its size to min 4 max 8GB to leave more manageable disk space on C:.
Ran Ccleaner for normal clean and registry. Cleaned up a lot of stuff but no noticeable improvements. Was able to uninstall Premiere CC 2015 with Ccleaner.
On restart, chkdsk for C: (OS SSD) runs properly. Deletes 2 orphan file segments & 6 index entries. Cleaned up 587 unused index entries & security descriptors. No noticeable improvements. (Full log available if needed.)
This morning, on start up windows hangs at “Please Wait” prior to user log on screen. Hard reset. Log in screen appears normally.
--
Those are all the issues which have occurred, relatively in order so far. I was encountering none of these problems prior to the initial BSOD a week ago.
Scans with MalwareBytes and MSE have come up clean and I exercise caution with installers and downloads. I hadn't installed any new software or hardware immediately prior to the problems beginning. Temps appear normal. I’m not overclocking anything.
I tried a system restore in the early days of the problems. Did not solve the issue. I went to roll back to an earlier restore point but i may have accidentally cleared my restore points when running a disk clean up (I know, I know).
My understanding of this stuff is moderate at best. Initial thought after the first BSODs was the RAM needed replacing. Since the myriad of other issues have cropped up I’m now wondering if this is more likely a system file issue. I’m guessing there’s more to be done with sfc scannow or Windows repair installs. Any advice on next steps would be hugely appreciated. Thanks for taking a look!
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