OTB usb SATA disk worked well on Win 8.1, but does not show after upgrading to Win 10

Toggle sidebar Toggle sidebar
G

gshaase

Reputable
Sep 11, 2015
1
0
4,510
OTB usb SATA disk worked well on Win 8.1, but does not show after upgrading to Win 10. When plugged into the USB port, I hear the correct sound, but nothing appears on "This PC" window.

The list of devices shows a new device with the text "VLI Product String, Driver error"
The Device manager identifies it as a "DTMB BDA TV USB" under sound, video and game controllers

What should I do next?

The HARD disk is a 1.5TB Seagate Barracuda (SATA)
 
Solution
Boogieman_WD
Hi gshaase and welcome to the community. :)

Try uninstalling the drive from Device Manager and then reconnect it, so that Windows can install its drivers again, to see if that fixes the issue. I'd also suggest that you try a different USB cable, a different USB port or even better - a different computer, to see if the same thing happens again. If the drive is recognized, I'd suggest that you backup your data and download the manufacturer's diagnostics tool so that you can test it for errors, just to be on the safe side. As far as I know that drive model is an internal HDD, so if you are using a SATA to USB adapter, external enclosure, or a docking station, you might need to update/reinstall the specific device's drivers in order for...
Sort by date Sort by votes
Boogieman_WD

Boogieman_WD

Judicious
Jul 31, 2014
6,050
2
35,960
Hi gshaase and welcome to the community. :)

Try uninstalling the drive from Device Manager and then reconnect it, so that Windows can install its drivers again, to see if that fixes the issue. I'd also suggest that you try a different USB cable, a different USB port or even better - a different computer, to see if the same thing happens again. If the drive is recognized, I'd suggest that you backup your data and download the manufacturer's diagnostics tool so that you can test it for errors, just to be on the safe side. As far as I know that drive model is an internal HDD, so if you are using a SATA to USB adapter, external enclosure, or a docking station, you might need to update/reinstall the specific device's drivers in order for the drive to work properly.

Hope that helps. Please let me know how everything goes.
Boogieman_WD
 
Upvote 0 Downvote
Solution
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom