Win 7 Ultimate x64 now indicates non genuine

Tigg856 · Sep 13, 2015

I built a system in June, purchased a retail copy from a reseller at that time. Validated and has been working just fine for 3 months. Today I booted up and got the notice that this is a non genuine copy. I also lost my Win 10 upgrade option because of this. I had it up until today and was waiting a few months to upgrade. Went through the reactivation process with the original key and it says it's not genuine. Haven't changed any hardware since the original build and MS is no help at all. Any ideas? Much appreciated!

Here's my Diagnostic Report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-77JWQ-J8Y3G-XKGJC
Windows Product Key Hash: BuVCfpU/VjSyMnu2AcuUETlK+L0=
Windows Product ID: 00426-383-5164113-06603
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {21C0FBDC-7886-481A-88CA-38220AD3C087}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{21C0FBDC-7886-481A-88CA-38220AD3C087}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XKGJC</PKey><PID>00426-383-5164113-06603</PID><PIDType>5</PIDType><SID>S-1-5-21-1354481003-4199539066-3661681973</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z97-HD3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="7"/><Date>20141208000000.000000+000</Date></BIOS><HWID>5E953707018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: c619d61c-c2f2-40c3-ab3f-c5924314b0f3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00212-383-516411-00-1033-7601.0000-2562015
Installation ID: 013534086884266925843480982834936653286576828502589484
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XKGJC
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 9/13/2015 9:05:30 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:13:2015 19:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAADAAAAAwABAAEAln2QQ9CcnC1MlsTejWyoxXo5TdxM4EgJyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT Ther_R Ther_Rvp
SSDT Ther_R Ther_Rvp
SSDT Ther_R Ther_Rvp
SSDT Ther_R Ther_Rvp
SSDT Ther_R Ther_Rvp
DMAR INTEL BDW

USAFRet · Sep 13, 2015

purchased a retail copy from a reseller at that time.

And this reseller was....who?

bignastyid · Sep 13, 2015

Im guessing it was cheap bought from place like g2a or reddit?

Tigg856 · Sep 13, 2015

My son in law purchased it through someone he has done business with for years. I spoke with my SIL today and he going to contact him for his advice, but just sent the message, so haven't had a response yet. He hasn't experienced any previous problems with licenses before. I'll post any updates I hear on the subject soon as I hear back. I'm a bit inpatient, so I thought I'd ask here and see what might be known on the problem. I see it mentioned in many different forums, with many different answers. I know enough to get into trouble, so I ask before leaping....lol! Thank you for your reply and thanks for your service!

USAFRet · Sep 13, 2015

For a Windows license that is now showing 'not genuine'...leaves you two avenues for activation:
1. Microsoft
2. Whomever it was purchased from.

There is no workaround.

And since MS appears to be no help...

Tigg856 · Sep 13, 2015

Thank you, that's kind of where my mind was going too. I haven't spoken with a human at MS, just the automated system and of course all of the online options to reactivate, multiple times. I'm a little baffled why it would work so well for the last 3 months and then authorize the Win 10 upgrade if it was bogus to begin with. Any thoughts on that? Thanks again...

johnbl · Sep 14, 2015

Hacked/fake versions of windows tend to block updates. When you update the hack/fake version can be detected. The system files can be repaired and the activation then fails when it is checked again. The license validation is checked on some sort of schedule. Some hacks turns off the license notification so you don't get the notification until the final stages.

I would guess that malware or hack program could modify a valid system to look like a invalid system.

Tigg856 :

Tigg856 · Sep 14, 2015

Thanks John! As the consensus seems to indicate, I was most likely sold a pirated copy. The fact that it blew up on the 90 day mark would support that, right? I've got a couple of questions, if I may. Is there any point in extending the trial period? What happens to those people that upgraded to Win 10 before something like this occurs? If I had upgraded, would I have ended up with an unlicensed copy of Win 10 after the fact or is MS authorizing it if you beat the clock? I know they have softened up a bit, but have no idea how much.

Never having experienced this before, if I purchase a new license, will my existing copy be activated without changes, or is it going to require a full reinstall? I've got this copy imaged on a second internal HD and on Carbonite. I thought I had done it all correctly, this was my first build. Best laid plans...?

Thanks to everyone for their advice and taking the time to reply.

USAFRet · Sep 14, 2015

A non-valid Win 7 or 8.1, upgraded to Win 10, will remain non-valid. The Upgrade does not change the legitimacy.

penguintech · Sep 14, 2015

Your Product ID of "383" Confirms this is not a valid Version of Windows. " Windows Product ID: 00426-383-5164113-06603"
The "383" Identifier is well known as being conterfeit.

Please see the legit Product ID numbers below.

OEM - OEM SLP or OEM System Builder
007 - VLK MAK
033 - VLK MAK
049 - VLK MAK
050 - Technet Plus Enterprise MAK (do same key used to activate Professional give this CID?)
065 - Technet/MSDN/Bizspark Windows 7 Ultimate
066 - Technet/MSDN/Bizspark Windows 7 Ultimate
067 - Technet/MSDN/Bizspark Windows 7 Ultimate
074 - Retail Windows 7 Ultimate
112 - Retail Windows 7 Home Premium (conflicting info says MSDN)
177 - Retail Windows 7 Professional
220 - Technet/MSDN/Bizspark Windows 7 Professional
230 - Technet/MSDN/Bizspark Windows 7 Home Premium
231 - Technet/MSDN/Bizspark Windows 7 Home Premium
292 - Retail Windows 7 Ultimate?
293 - Retail Windows 7 Ultimate? (maybe Academic)
339 - Retail Windows 7 Home Basic
838 - Technet/MSDN/Bizspark Windows 7 Professional
896 - Retail Windows 7 Home Basic N
929 - Retail Windows 7 Home Basic E
956 - Retail Windows 7 Ultimate (Genuine Advantage store?)

Tigg856 · Sep 14, 2015

Can I apply a legitimate license to this copy and continue forward or do I have to start from scratch? I appreciate all of the knowledge and advice. This is an excellent forum and resource!

USAFRet · Sep 14, 2015

Tigg856 :

Not knowing the provenance of the actual original install media, and knowing that a bogus license key is often accompanied by a bogus install....
I would start over completely. No telling what that actual install contains, whatever license (or non-license) it has.

penguintech · Sep 14, 2015

Start Fresh with a legit copy is your best bet.... as stated, not knowing where the disk originated from, It can't be trusted.

Tigg856 · Sep 14, 2015

The original OS was downloaded from the MS website and the key was purchased from the reseller...

USAFRet · Sep 14, 2015

Tigg856 :

In that case, it might work.

Tigg856 · Sep 14, 2015

I'm now curious if I should forego replacing Win 7 and wait a few months and install 10? Any advantages to that? I was planning on performing the upgrade in the Spring when I thought I had it reserved. If I buy Win 7 Ult. again, I might just keep it around a bit longer. I had just upgraded from my old XP machines when this issue happened. I like 7 and 10 might not be bug free for a while. Opinions?

USAFRet · Sep 15, 2015

Tigg856 :

The other actual problem is that you will be spending far too much on features you will never use.
Win 7 Ultimate is significantly more expensive than Win 7 Home or Pro, or Win 10 Home. And it is a rare home user that sees any benefit from those extra things that come with Ultimate.

Tigg856 · Sep 15, 2015

Understood, but will a Win 7 Pro (or other) key be recognized and/or accepted by the Win 7 Ultimate install on the system? Thanks :->

penguintech · Sep 15, 2015

no, you would only be able to use a Valid Win 7 ultimate key. Pro or any other version will not work to activate Win 7 Ultimate. But a full reinstall is needed either way.

Tigg856 · Sep 15, 2015

I chatted with MS support earlier and you're right, I will have to perform a fresh install with a new key, regardless of where I got the original. Seems strange that even with the original coming straight from MS, they say a fresh install is required. I guess each install somehow incorporates the first key used into itself and "taints" it. So basically, bad key = bad install, forever.

johnbl · Sep 15, 2015

windows enterprise versions use a different key validation method and it actually does require a total reinstall when you go to a retail version.

Tigg856 :

Tigg856 · Sep 15, 2015

Everyone contributing to my initial question has provided great insight into it. I appreciate each contribution to my query. This is my first use of this fine forum and recommend it to anyone needing prompt, friendly and most importantly, knowledgeable advice. Thank you!

Win 7 Ultimate x64 now indicates non genuine

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