Hi guys,
Having some router range/latency issues. Summary of details:
ISP: Comcast
Devices in home: Desktop w/ ASUS Maximus VI motherboard; hardwired (mine).
Gigabyte Laptop with AC Wireless adapter (roommates)
LG55UB8200 55" 4k SmartTv
HTC One M9
LG G3.
Router: (was a Netgear R7000, is now an ASUS RT-AC87R)
Ping: After pinging 8.8.8.8 hard wired computer, got an average latency of 17 ms, Tracert showed clean. Running it on the laptop, ping was in the hundreds and trace route was getting sporadic "request timed out" errors and * symbols.
Speedtest.net: Desktop: ~180 Mbps; laptop: 4-35 Mbps.
Okay, now the story (forgive me for the length, trying to be as detailed as possible):
So I recently moved to a new house, and before moving my router worked great in the old house, which was actually a bit bigger, and was also a two-story. The previous house was about 1,980 sq ft, and this one is about 1,650 sq ft. I have the Netgear Nighthawk AC1900 (the R7000). So the problem I'm having is in this new house, the router isn't really working very well on the other end of the house. It is worth noting that it's not me that's having the problem (my comptuer is hard wired) but my roommate is getting a lot of latency and dropped connections, etc., and the SmartTV which is in the same room she's in occasionally starts buffering on Netflix, or drops to a lower quality etc. She's using the same computer she had before, so nothing's changed there. The router is on another floor, however it was on a separate floor from her in the other house as well.
Now, I am well-versed enough to know that every single environment will have a million different variables, and something about this house is probably causing some sort of interference issue that didn't exist in the previous house, and because of that I decided to seek out a better router. So now I have an ASUS AC2400 router (Model: RT-AC87R). Now this router does work noticeably better, and I am a huge fan of the features it has in the interface, so I'm going to keep it anyway, but the issue is still there. She's still getting dropped, etc. What I'm trying to figure out is how do I solve this issue without having Comcast come by and change the drop? I'm better at the logical side of networking than I am the physical. Is there a way for me to change the positioning of the antennae to get it to send its signal to the first floor better? Getting Comcast to come out is really my last resort as this is a rental.
TL;DR: Moved to a new house, having issues with network not completely reaching another floor, physically moving router is a last option as it would require Comcast coming out. Possibly change orientation of antennae or change router settings in the interface?
Having some router range/latency issues. Summary of details:
ISP: Comcast
Devices in home: Desktop w/ ASUS Maximus VI motherboard; hardwired (mine).
Gigabyte Laptop with AC Wireless adapter (roommates)
LG55UB8200 55" 4k SmartTv
HTC One M9
LG G3.
Router: (was a Netgear R7000, is now an ASUS RT-AC87R)
Ping: After pinging 8.8.8.8 hard wired computer, got an average latency of 17 ms, Tracert showed clean. Running it on the laptop, ping was in the hundreds and trace route was getting sporadic "request timed out" errors and * symbols.
Speedtest.net: Desktop: ~180 Mbps; laptop: 4-35 Mbps.
Okay, now the story (forgive me for the length, trying to be as detailed as possible):
So I recently moved to a new house, and before moving my router worked great in the old house, which was actually a bit bigger, and was also a two-story. The previous house was about 1,980 sq ft, and this one is about 1,650 sq ft. I have the Netgear Nighthawk AC1900 (the R7000). So the problem I'm having is in this new house, the router isn't really working very well on the other end of the house. It is worth noting that it's not me that's having the problem (my comptuer is hard wired) but my roommate is getting a lot of latency and dropped connections, etc., and the SmartTV which is in the same room she's in occasionally starts buffering on Netflix, or drops to a lower quality etc. She's using the same computer she had before, so nothing's changed there. The router is on another floor, however it was on a separate floor from her in the other house as well.
Now, I am well-versed enough to know that every single environment will have a million different variables, and something about this house is probably causing some sort of interference issue that didn't exist in the previous house, and because of that I decided to seek out a better router. So now I have an ASUS AC2400 router (Model: RT-AC87R). Now this router does work noticeably better, and I am a huge fan of the features it has in the interface, so I'm going to keep it anyway, but the issue is still there. She's still getting dropped, etc. What I'm trying to figure out is how do I solve this issue without having Comcast come by and change the drop? I'm better at the logical side of networking than I am the physical. Is there a way for me to change the positioning of the antennae to get it to send its signal to the first floor better? Getting Comcast to come out is really my last resort as this is a rental.
TL;DR: Moved to a new house, having issues with network not completely reaching another floor, physically moving router is a last option as it would require Comcast coming out. Possibly change orientation of antennae or change router settings in the interface?
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