Could someone knowledgable take a look at the dump file from my bluescreen?

darwin226 · Sep 18, 2015

Hey guys. I don't really know where else to ask for help. I've been having trouble with my laptop where it bluescreens after running a program on a dedicated GC for a couple of minutes. This started happening when I flashed the BIOS to a newer version, but I can't flash it back (it's complicated). HOWEVER, the laptop is just back from a repair and they're swapped out my motherboard. This should have reset the BIOS issues right?
Anyways, I've went through a couple of OS reinstalls in the mean time and the problem pesists.

I'm running Windows 10. The program occured on Windows 8.1 as well. My laptop is an Asus X750LB.

Here's a link to the minidump. https://onedrive.live.com/redir?resid=D347AB15249C8F96!3889&authkey=!AJZR0D-_hjvgMFE&ithint=file%2cdmp

I've also uploaded it to one of the online analyzers, here's the output from that

Code:

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See [url=http://www.osronline.com]http://www.osronline.com[/url] for more information
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 10240.16463.amd64fre.th1.150819-1946
Machine Name:
Kernel base = 0xfffff802`91813000 PsLoadedModuleList = 0xfffff802`91b38030
Debug session time: Fri Sep 18 15:33:54.317 2015 (UTC - 4:00)
System Uptime: 0 days 0:07:58.042
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffe000b45d9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80156fed4c8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

FAULTING_IP: 
nvlddmkm+14d4c8
fffff801`56fed4c8 48ff25a93f5b00  jmp     qword ptr [nvlddmkm+0x701478 (fffff801`575a1478)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
ffffd000`eb7f67c8 fffff801`55162a8c : 00000000`00000116 ffffe000`b45d9010 fffff801`56fed4c8 ffffffff`c00000b5 : nt!KeBugCheckEx
ffffd000`eb7f67d0 fffff801`55162275 : fffff801`56fed4c8 ffffe000`b45d9010 ffffd000`eb7f68a9 00000000`00000092 : dxgkrnl!TdrBugcheckOnTimeout+0xec
ffffd000`eb7f6810 fffff801`5840e481 : ffffe000`b45d9010 ffffd000`eb7f68a9 00000000`0000054e 00000000`00000000 : dxgkrnl!TdrIsRecoveryRequired+0x1e5
ffffd000`eb7f6840 fffff801`5843b0cc : ffffe000`b24f5000 00000000`00000002 ffffe000`b24f5000 ffffe000`b2501000 : dxgmms2!VidSchiReportHwHang+0x3fd
ffffd000`eb7f6910 fffff801`584278f5 : 00000000`00000002 00000000`000075a8 00000000`00000020 fffff801`00000000 : dxgmms2!VidSchiCheckHwProgress+0x137bc
ffffd000`eb7f6950 fffff801`583f5c9d : 00000000`00000000 ffffe000`b2501000 ffffd000`eb7f6b00 00000000`00000000 : dxgmms2!VidSchiWaitForSchedulerEvents+0x265
ffffd000`eb7f6a00 fffff801`58433403 : ffffe000`b2501000 ffffd000`eb7f6bc8 ffffe000`b2564010 ffffe000`00000000 : dxgmms2!VidSchiScheduleCommandToRun+0x32d
ffffd000`eb7f6b90 fffff801`584333e0 : ffffe000`b2501000 00000000`00000000 ffffe000`af516280 ffffe000`af516200 : dxgmms2!VidSchiRun_PriorityTable+0x1f
ffffd000`eb7f6bc0 fffff802`918f9e88 : ffffe000`af516280 ffffd000`eb7f6c90 fffff802`91b76180 fffff802`91966250 : dxgmms2!VidSchiWorkerThread+0x80
ffffd000`eb7f6c00 fffff802`91966326 : fffff802`91b76180 ffffe000`b2502800 fffff802`91bec740 00000000`00000000 : nt!PspSystemThreadStartup+0x58
ffffd000`eb7f6c60 00000000`00000000 : ffffd000`eb7f7000 ffffd000`eb7f1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+14d4c8
fffff801`56fed4c8 48ff25a93f5b00  jmp     qword ptr [nvlddmkm+0x701478 (fffff801`575a1478)]

SYMBOL_NAME:  nvlddmkm+14d4c8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  55dc709e

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

Here's some extra info from the analysis.
http://pastebin.com/idTUEbww

Thank you so much to anyone that tries to help.

johnbl · Sep 18, 2015

well, the error indicates that your video driver failed to respond.
Error code: (NTSTATUS) 0xc00000b5 (3221225653) - {Device Timeout} The specified I/O operation on %hs was not completed before the time-out period expired.

This may sound stupid but you have a nvidia card, the nvidia has streaming enabled, the streaming is very dependent on the ethernet driver. Bad ethernet drivers tend to mess up the streaming, and that can cause the GPU not to respond within its 2 second timeout windows.

you have this network driver installed:
\SystemRoot\System32\drivers\netr28x.sys Fri Jun 13 04:50:31 2014
it is a Ralink RT2860 series Wireless LAN Card driver, ralink is out of business and was sold to mediatek
so go here and get the first driver on the list date 6-30-2015
http://www.mediatek.com/en/downloads1/downloads/

and see if you still get the problem, if it does not help, then try and turn off shadow play, if you still have a problem turn of any unused high definition sound source that you are not using (use device manager to disable it)
reboot and see if you still get a bugcheck.

you can also look to see if there are any updates for your machine from asus:
https://www.asus.com/support/Download/3/532/0/4/XWZGvWOvaEA6YxI4/45/
i did NOT see any update that looked like it would explain your problem.

you should also attempt to update your graphics driver if you have not already attempted it.

you do have some suspect driver you might want to remove or update:
C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys Thu Jul 02 02:13:26 2009
C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys Tue Jul 02 01:35:32 2013

machine info:
BIOS Version 211
BIOS Starting Address Segment f000
BIOS Release Date 03/07/2014
Manufacturer ASUSTeK COMPUTER INC.
Product Name X750LB
Version 1.0
Processor Version Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 1800MHz

memory: Speed 1600MHz
Manufacturer Kingston
Part Number ASU16D3LS1KBG/4G

darwin226 · Sep 19, 2015

johnbl :

Thanks for taking the time! Unfortunately, it didn't work. I've updated my network driver, shadowplay isn't enabled (because my card isn't a GTX) and I've disabled an extra nvidia audio device. Still the same.
Those last two drivers are the newest ASUS offers and they provide support for the media keys on the keyboard and finger gestures on the touchpad.

If you have any other ideas I'd be happy to hear them. I plan on taking the laptop back to repair so if you have any idea what I could tell the guys there that would also be good.
In any case, now I at least have a reproducible symptom. It used to crash randomly when playing games, now it consistently crashes a few minutes in when downloading Unreal Tournament 4 (I'm guessing their launcher program also insists on running on a dedicated GPU)

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Could someone knowledgable take a look at the dump file from my bluescreen?

darwin226

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johnbl

Polypheme

darwin226

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