RAM Upgrade: Boot loop occurres when using both sticks

jne0xff

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Sep 19, 2015
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Hi there!

Before I begin, some history:
Some time ago (3 weeks ago) i decided to upgrade my RAM in quite old laptop (Samsung Q310) from stock 1x2Gb to used 2x2Gb. MemTest86 gave no errors for 2 of them that very first day, and I was satisfied running Windows 8.1 with several not-so-lightweight apps.

Now the problem itself:
Today it became necessary for me to install some Linux distro on my machine. Having some experience with Ubuntu, I decided to go for Linux Mint. So I burned image to USB flash drive and booted into it. Logo of Mint appeared, but soon after I hit to load Linux, laptop suddenly rebooted. Well, after several attempts I made a DVD and tried to repeat these steps with it. Still reboots for no clear reason. Even after I totally erased HDD and reset BIOS settings Linux still wouldn't boot up. Had an Ubuntu DVD lying around, the same thing: reboots after some time of loading. Even Windows Installer DVD would fail to boot most of the times (yeah, I managed finally to load into Linux and install it, boot again and setup it a little bit, but since then I'm unable to boot again). Afterwards I swapped 2 sticks of 2Gb for the stock one, and, eventually, it boots now without any problems!

To conclude, now I have a laptop with Linux Mint installed on it, which boots if I insert one 2Gb stick (no matter which, no matter in which slot), and fails to boot (like 90-99% of the time) if I install 2x2Gb (no matter in what combination). It's really frustrating, since both used stick were doing just great on Windows 8.1. Memtesting those sticks today gave the same results as just after the purchase: no errors were detected.

Now, some specs:
Stock RAM: Samsung M470T5663RZ3-CF7
Bought used RAMS:
Laptop: Samsung Q310 (NP-Q310-FA05RU)

All three sticks have the same parameters (voltage, timings, frequency), as far as I can tell from datasheets and google. Those bought sticks are manufactured by different brands, nevertheless they have the same chips onboard and they are detected by memtest as the same.

Finally, I could theoretically use 1 stick of 2Gb, but if I could make those almost-identical sticks work, that would be terrific, since this was working somehow for 3 whole weeks. I really appreciate any help

UPD #1
Yeah, forgot to mention, according to samsung website, my laptop fully supports 4Gb of RAM, Windows 8.1 was detecting those sticks, and even now memtest86 tells me that they run in Dual-Channel mode.
Also,there are no messages shown, neither before bootloader nor in Linux itself (Windows, LiveCDs, etc)
 

Tradesman1

Legenda in Aeternum
Sounds like the sticks just don't want to play, happens all the time, mixing sticks can be and often is problematic. Unfortunately, this is a laptop and probably has a locked BIOS, if it didn't you could try voltage/timing adjustments to help get the sticks to play nice.
 

jne0xff

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Sep 19, 2015
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Hello, thanks for your reply. I've been writing an update right now (that's why I update title to state my problem in a more clear way).
So, while writing an answer I encountered really odd things: 2 or 3 times in a row I managed to boot Windows Installer DVD (last time it would enter boot loop as well). Furthermore, almost all bootable media successfully booted (this includes Acronis Disk Director, some Live Windows XP CD, Utilities CD). Except for Ubuntu Live DVD. So, my best guess right now is some sort of incompatibility between RAM (amount? type? number of sticks?) and Ubuntu (Linux Mint is a derivative of Ubuntu). What I will try to do is to install (or boot) some other Linux distro to see if this would resolve my problem. If it would be the case, I guess I just will forget about Ubuntu.
And regarding your answer: yeah, my laptop has very limited BIOS settings, which means I couldn't play with those RAM parameters. I don't know, I may be wrong, but I believe that since my 2 sticks survived extensive memtest for ~1 hour, they are kind of compatible (considering how identical memtest sees them).
By the way, I tried booting with 4GB of RAM into Mint (it failed), and after that I swapped back to 2GB and collected logs. The one more odd thing is that syslog had a gap of data (but Mint logo appeard and it was clearly booting). Also I saved logs of one successful boot into Mint with 4GB.
So, well, I will try testing other distros the other day (probably tomorrow evening). It would make things much easier if this was the problem. And thank you again for trying to help
 

jne0xff

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Sep 19, 2015
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4,510
Wow, now I feel really dumb. My laptop indeed had a pending BIOS update. I thought that I updated it shortly after I got my hands on it. Nevertheless, I had to install 32-bit Windows to apply update (BIOS-updater is 32-bit-only executable). Since then I never got boot loop neither on my Linux Mint nor Ubuntu/Mint Live DVD.
Many thanks! Such an unexpected solution. I will keep an eye on my system in case something goes wrong again. For now I consider my problem solved.