Multiple GPU and HDD problems, suspect motherboard is cause

clypsa

Reputable
Sep 19, 2015
3
0
4,510
In trying to solve this issue I've tried using 2 different builds. Sorry if this gets a little lengthy.

Build A (approx 3 years old):

AMD HD 6950 Video Card

Intel i5 3340 processor

ASRock Z68 Extreme3 Gen3 Motherboard

1 TB Samsung HDD

Corsair HX 750W PSU

Windows 7



Build B (approx 2 months old):

Nvidia GTX 980 ti reference video card

Intel i7 4790k processor

MSI Z97 Gaming 5 motherboard

128 GB Intel SSD

500 GB Crucial SSD

2x2 TB Seagate HDDs

EVGA 750W PSU

I've tried several operating systems when dealing with the problem on this build.



The Problem:

On Monday September 14 I began to have multiple issues with Build B involving the video card and the Seagate HDDs.

Stressing my video card at all would cause my monitors to turn black and stay black until I rest my computer's power. Occasionally the computer would just restart entirely instead of just the monitors turning black. As well, neither of my Seagate HDDs can be accessed on Build B. Attempting to access them with the file explorer causes the file explorer to freeze up or for an error message to pop up saying that the drive could not be accessed because of an I/O error (no error code given). Occasionally one of the drives will be detected by the device manager as "Multiple Card Reader USB Device" rather than "ST2000DM001-1ER164" like the other drive. For reference this all happened while running Windows 10.

To give an idea of how stressed the video card has to be to cause one of these crashes, opening World of Warcraft on maximum settings (something the card was able to handle with no issues up until now) causes a crash before the login screen appears. Opening World of Warcraft on minimum settings causes no issues at all.


What I've tried:

On Build B, I've attempted uninstalling and reinstalling video card drivers without effecting the issues. I've also tried multiple iterations of the drivers dating back to versions released in June with no change. Reinstalling Windows 10 had no effect, as did downgrading to a fresh install of Windows 7.

I've been using my old build, Build A, to test parts individually. I've tried moving the 6950 from Build A into Build B and it worked with no problems at all. I've moved the 980 ti from Build B into Build A and it worked fine. Moving the Seagate HDDs from Build B to Build A causes them to be read and written to with no issues. I've moved all the parts back into Build B and the same problems occurred.

The fact that these issues occurred in separate components at the same time and that they work individually with my old build makes me think it's a motherboard issue. I've examined all of the pieces of hardware however and found no signs of physical damage. Any help would be greatly appreciated.
 
Solution
My first guess would of been PSU, as that normally is the source of problems, otherwise that is one messed up motherboard.
Either way seems that you have a faulty component, PSU or motherboard. So ... RMA.

jakegroves

Reputable
Jan 31, 2015
444
0
4,960
My first guess would of been PSU, as that normally is the source of problems, otherwise that is one messed up motherboard.
Either way seems that you have a faulty component, PSU or motherboard. So ... RMA.
 
Solution

clypsa

Reputable
Sep 19, 2015
3
0
4,510


jakegroves, I looked into the possibility of the PSU being the issue like you suggested. Unfortunately a new issue arose. It looks like now attempting to turn on the PC causes the motherboard to power on for a second and then shut off, or not turn on at all. This has persisted across 3 power supplies I've tried: the Corsair and EVGA 750W PSUs from Builds A and B respectively, and a Corsair AX860 I borrowed from a friend in order to check if using a more powerful PSU would fix the problem.


Curiously, attaching different combinations of components to the power supply and the motherboard causes no issues. Just having the motherboard itself connected to the power supply causes it to power on with no issues. Attaching the storage drives to the motherboard and PSU works as well. Connecting the disk drive or the fan controller to the power supply causes the aforementioned shut off problem. I haven't bothered trying to add the video card to this mix yet.

I'm at a loss for how to keep troubleshooting from here aside from testing each component combination and recording whether or not the computer will power on.
 

clypsa

Reputable
Sep 19, 2015
3
0
4,510
Update:

A great deal of success has been found! Plugging in every component except the disk drive into the motherboard and PSU allows me to power on using the Corsair AX860. Stress testing the video card with a few games is looking very promising so far. The inability to use the disk drive is a concerning issue but I'm not one to look a gift horse in the mouth.

For now, I'd consider this issue solved by replacing the PSU.
 

jakegroves

Reputable
Jan 31, 2015
444
0
4,960


The last time i had a faulty motherboard was when it would turn on for a second and turn off ;) ... how about these odds, you had a faulty motherboard and your pcie slot on your motherboard is faulty? ;) seems to make sense to me right? ... the odds are low but it does happen