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Mouse and keyboard stop working when installing Windows 7 Ultimate, 64 Bit

Everything is working fine now after installing drivers. Not sure what caused this but the front panel and motherboard USB seem to be working. Good to have a PS/2 keyboard and mouse just in case something like this happens.
Also, the case I'm working with is the NZXT H440 (Razer edition), along with MSI Z710A Gaming M5.

Hi, so I built this computer and after it turning on and checking BIOS I went ahead and put in my W7 disk. The files loaded correctly but then after the four orbs come together and you get the option to choose the language.

The mouse and keyboard stop working. I have them plugged into USB 2.0 and have tried both USB 3.0 and 2.0 on the front panel and motherboard.

I have also have changed the SATA for the Optical Drive. And, have changed the optical drive.
Have also changed the keyboard and mouse.

At this point I'm thinking it's either the SATA or the Windows 7 disk having a scratch? I'm not sure it looks pretty clean.
Thanks.

*** I am currently going to try a PS2 keyboard, unfortunately not sure if I have one for the mouse.


Okay so the PS/2 keyboard worked well and all. However, now it won't even take a PS/2 mouse. Also, it doesn't recognize anything in the USB ports. I was going to try to install the mobo drivers however, I definitely need the mouse.

I turned off the computer and back on and plugged in the mouse and it worked just fine. I installed the motherboard drivers and all the motherboard usb connectors are working fine. Now, I just need to figure out the front panel because those still don't work. Will recheck my wiring but everything seems to be working just fine.
2 answers Last reply Best Answer
More about mouse keyboard stop working installing windows ultimate bit
  1. Make sure you have the "USB legacy support" or similar option enabled in your BIOS/UEFI.
  2. Best answer
    I've had that happen to me and had to use the virtual keyboard to finish the installation and then go to the motherboard manufacturer's site and get the proper drivers for sata, usb, Intel chipset and so on.
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