Blue Screen after Windows host process stopped..have bluescreen error info

immusicman · Sep 21, 2015

Hi, I have an intel powered pc with windows 7, 64 bit, Samsung 750gb SS hard drive. I have had no problems previously and while starting an online exam tonight my computer crashed soon as I started on NKU blackboard. Below is a copy of what my bluescreen error collection software collected. If anyone can help, I would appreciate it. It has not crashed or gave an error since. This happened about 2 hours ago. Thanks much.

==================================================
Dump File : 092015-17378-01.dmp
Crash Time : 9/20/2015 10:21:02 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`0120efc6
Parameter 3 : fffff880`0df94950
Parameter 4 : 00000000`00000000
Caused By Driver : gzflt.sys
Caused By Address : gzflt.sys+efc6
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092015-17378-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 295,912
Dump File Time : 9/20/2015 10:34:17 PM
==================================================

penguintech · Sep 21, 2015

Caused By Driver : gzflt.sys
Are you Running BitDefender?

johnbl · Sep 21, 2015

all you know is that bitdefender used a bad memory address and that caused the bugcheck. You don't know why it used the bad address.
it can be bitdefenders fault, or something corrupted its data in memory, or your ram has issues (bad BIOS settings).

if you put the memory dump from c:\windows\minidump directory on a server like microsoft onedrive, then post a link.
I can take a quick look with a debugger.

immusicman · Sep 21, 2015

johnbl :

Thanks for the help guys. I am posting a link here to the last BSOD minidump file. This actually happened again after I posted this and this is the latest one. I ran windows update and realized I had not updated in a long time, like 9 months. So I installed all 125 important updates and it has not done it since. However, I worry because while trying to take my college exam for the second time today, the browser froze and closed out causing me to have to call the instructor, again. So I used an old computer to complete the exam and would like to try and nail down the problem. Here is the link you requested johnbl:

https://onedrive.live.com/redir?resid=942EEA9752535663!137&authkey=!AGyvQmMOoHdzPRE&ithint=file%2cdmp

Your may have to copy and paste because it doesn't want to hyperlink the whole thing

immusicman · Sep 22, 2015

immusicman :

johnbl :

Thanks for the help guys. I am posting a link here to the last BSOD minidump file. This actually happened again after I posted this and this is the latest one. I ran windows update and realized I had not updated in a long time, like 9 months. So I installed all 125 important updates and it has not done it since. However, I worry because while trying to take my college exam for the second time today, the browser froze and closed out causing me to have to call the instructor, again. So I used an old computer to complete the exam and would like to try and nail down the problem. Here is the link you requested johnbl:

https://onedrive.live.com/redir?resid=942EEA9752535663!137&authkey=!AGyvQmMOoHdzPRE&ithint=file%2cdmp

Your may have to copy and paste because it doesn't want to hyperlink the whole thing

Here is the link to the latest crash minidump file. Crashed about about an hour ago. Help if you can.

https://onedrive.live.com/redir?resid=942EEA9752535663!138&authkey=!ACcLp9IjV8J6to0&ithint=file%2cdmp

immusicman · Sep 22, 2015

johnbl :

Hi Johnbl, I posted the links you requested. Thanks.

immusicman · Sep 22, 2015

Problem appears to be solved:

I believe bitdefender was at least partly to blame. After sending my crash data to bitdefender, they had me completely uninstall bitdefender and download and install the newest version. However, last night I ran memtest86 and had 147 errors coming from tests 5, 6, and 9. I flashed my bios with the latest update..asrock x79 extreme6 motherboard. Then afterwards, I examined my overclock settings I have used for the past year. I had never had a BSOD, but when I would have multiple browser windows open (like 10 or more), I would end up crashing the app whether it be adobe reader, Microsoft word, or internet explorer. I backed off my overclocking a bit and used XMP mode to manage my memory in the bios. I have a 3.4 ghz intel processor I had overclocked at about 4 ghz for the past year, but now it is running just over 3.7 ghz. This is fine for what I am doing now..when I get into heavy video editing, I may bump it back up for a little better performance. So, between decreasing the overclocking, flashing bios with update, XMP mode for memory in bios, and bitdefender uninstall and replace, my system is running smooth as silk and the performance seems better than before. I ran the memtest86 again after these changes and got no errors at all..so I know I am on the right track. Thanks for the help.

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Blue Screen after Windows host process stopped..have bluescreen error info

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